Remote Position
[Remote] Customer Service Representative
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. ComForCare Home Care is a leading provider in the fitness industry, and they are seeking a Customer Service Representative. The role involves providing exceptional customer service to members and prospective members, handling front desk tasks, and facilitating member services issues.
Responsibilities
- Greet/meet potential members, providing a great customer experience
- Handle front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
- Help maintain the neatness/cleanliness of the club
Skills
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Company Overview