[Remote] Financial Assistance Advisor - Remote

Note: The job is a remote job and is open to candidates in USA. ECPI University is dedicated to helping students achieve their academic and career goals through a unique education model. The Financial Assistance Advisor role involves advising students remotely on financial aid options, eligibility, and application procedures, as well as analyzing financial data to determine aid awards and ensuring compliance with federal and institutional guidelines.

Responsibilities

• Advises students, using remote technologies (Zoom, Microsoft teams), about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student
• Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process
• Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility
• Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation
• Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns

Skills

• 2-3 years of related experience
• Any equivalent combination of education, experience, and/or training
• Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets)
• Proficiency in Microsoft Office
• Well-developed oral and written communication skills
• Excellent organizational and analytical skills
• Ability to quickly master new methodologies, technologies and systems
• Ability to handle a high pressure environment with significant timeline pressures
• Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service
• Ability to work independently and with a team as well as with various constituents
• Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.)
• Must adhere to set schedule
• Continuous/active communication with managers and co-workers
• Dedicated office space that can accommodate dual monitors, computer, and VPN device
• A hard wired (from the computer to the internet router/modem) High speed internet with:
• A minimum of 6 Mbps download speed and 1.5 upload speed
• Latency/Ping must be @ 40-45ms or lower
• Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire)
• Bachelor's degree preferred
• Utilizing AI tools preferred
• Proficiency in CampusVue Student database, preferred

Benefits

• This is a remote position.
• Tuition scholarship program available to employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• 401(k) participation with possible employer contributions

Company Overview

Company H1B Sponsorship