[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. The hiring employer is not specified. The Customer Service Representative provides responsive support to clients, candidates, and internal stakeholders, resolving inquiries, maintaining records, and guiding customers through processes. The role collaborates with recruitment, operations, and other teams to deliver consistent service and improve workflows.

Responsibilities

• Providing responsive, professional support to clients, candidates, and internal stakeholders
• Answering inquiries via phone, email, and chat, resolving issues promptly, and maintaining accurate records in CRM or ticketing systems
• Guiding customers through processes, clarifying service offerings, and escalating complex concerns when necessary
• Collaborate with recruitment and operations teams to ensure a positive customer experience and consistent service delivery
• Managing a high volume of interactions while meeting service-level expectations and contributing feedback to improve workflows and service quality

Skills

• Proven experience as a Customer Support Specialist in crypto, blockchain, Web3, fintech, or digital assets
• Strong understanding of cryptocurrency exchanges, wallets, tokens, stablecoins, and blockchain transactions
• Experience assisting users with account access, verification, deposits, withdrawals, wallet connections, and transaction status
• Ability to explain blockchain concepts, network fees, confirmations, delays, and transaction hashes clearly
• Experience using support platforms such as Zendesk, Intercom, Freshdesk, or similar tools
• Strong written communication skills and ability to provide clear, professional, and empathetic support
• Ability to investigate customer issues, review transaction details, and escalate technical or compliance cases
• Familiarity with KYC/AML procedures, fraud prevention, account security, and responsible handling of sensitive information
• Ability to identify phishing attempts, scams, suspicious activity, and unauthorized transactions
• Experience maintaining accurate case records and meeting response-time and resolution-time targets
• Ability to work with technical, compliance, operations, and product teams

Benefits

• Full-time remote role

Company Overview