Remote Customer Service Representative – Automotive Support & Service Appointment Scheduling

Join brighthush: Empowering Automotive Dealerships Through Exceptional Customer Care

At brighthush, we are a leading 24/7 contact center dedicated to delivering seamless, high‑quality customer experiences for businesses across a variety of sectors. Our automotive division partners with car dealerships nationwide, handling inbound calls, running outbound outreach campaigns, and booking service appointments that keep dealerships connected with their customers and operating at peak efficiency. As a remote Customer Service Representative, you will become a vital voice for brighthush, turning everyday interactions into lasting relationships and helping drivers get back on the road faster.

Why Choose a Career with brighthush?

Working at brighthush means joining a supportive, team‑focused environment where every employee is valued, encouraged to grow, and equipped with the tools needed to succeed. From day one, you’ll receive comprehensive training, ongoing coaching, and a clear path for advancement. Whether you’re just starting your professional journey or looking to deepen your expertise in customer service, brighthush offers a dynamic platform to develop your skills, earn competitive compensation, and make a tangible impact on the automotive experience of thousands of customers each month.

Key Responsibilities – What You’ll Do Every Day

• Answer inbound calls from dealership customers promptly, courteously, and with a professional phone presence.
• Listen actively to identify each caller’s needs, whether it’s scheduling a service appointment, seeking product information, or resolving a concern.
• Utilize brighthush’s proprietary call scripts and procedures to guide conversations toward swift, accurate resolutions.
• Schedule service appointments in dealership management systems, ensuring optimal timing for both the customer and the service bay.
• Provide clear, accurate information about dealership products, services, warranties, and promotional offers.
• Process online reservations, update customer records, and maintain meticulous documentation of every interaction.
• Escalate complex or sensitive issues to supervisors or specialized teams while maintaining ownership of the customer’s experience.
• Consistently meet or exceed Quality Assurance (QA) standards, adhering to performance metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Participate in ongoing training sessions to stay current on new dealership programs, product updates, and industry best practices.
• Contribute ideas for process improvements, share feedback from callers, and support team initiatives as needed.
• Perform any additional duties assigned by supervisors that support the overall success of brighthush’s automotive division.

Essential Qualifications – What We’re Looking For

• Education: High school diploma, GED, or higher education equivalent.
• Experience: Minimum of one year in a call‑center, customer service, or related role where you handled inbound/outbound communications.
• Technical Proficiency: Comfortable navigating multiple computer applications simultaneously, typing accurately, and using a wired USB headset.
• Communication Skills: Excellent spoken and written English, with strong grammar, spelling, and the ability to convey information clearly and empathetically.
• Documentation Ability: Proven habit of recording interactions with precision and attention to detail.
• Judgment & Confidentiality: Ability to handle sensitive customer data responsibly and maintain confidentiality at all times.
• Problem‑Solving: Demonstrated aptitude for diagnosing issues, offering solutions, and following through until resolution.
• Customer‑Centric Mindset: Genuine passion for delivering outstanding service and creating positive experiences for every caller.

Preferred Qualifications – What Sets You Apart

• Previous experience in the automotive industry or familiarity with dealership operations.
• Certification in customer service excellence (e.g., HDI, COPC).
• Experience with CRM platforms, dealership management software, or similar multi‑channel communication tools.
• Demonstrated ability to meet or exceed performance metrics in a fast‑paced environment.
• Fluency in a second language, enhancing the ability to serve a diverse customer base.

Core Skills & Competencies for Success

• Active Listening: Fully understand caller concerns before responding.
• Empathy: Show genuine care and understanding, building trust with each interaction.
• Time Management: Efficiently handle multiple tasks while maintaining high quality.
• Adaptability: Quickly learn new systems, processes, and product information.
• Team Collaboration: Work cohesively with supervisors, peers, and cross‑functional teams.
• Resilience: Maintain composure and positivity during high‑volume periods or challenging calls.

Work Schedule & Training Timeline

Our operational hours run from 6:00 a.m. to 9:00 p.m. Central Standard Time (CST). You will be scheduled for:

• Monday through Friday shifts, plus every other Saturday.
• Flexible shift assignments within the operating window to accommodate personal preferences when possible.
• Comprehensive onboarding and training beginning on Wednesday, November 18, 2026, covering brighthush’s systems, automotive fundamentals, call etiquette, and quality standards.

Remote Work Setup – Your Home Office Must Include

• Desktop or laptop running Windows 11.
• Processor: Intel i3 or AMD Ryzen 3 (or better).
• Memory: Minimum 8 GB RAM.
• Dual monitors for multitasking efficiency.
• Webcam for occasional video check‑ins.
• Wired USB headset for crystal‑clear audio.
• Wired Ethernet internet connection (Wi‑Fi is not permitted for security and stability reasons).

Compensation, Benefits & Perks – Investing in You

Competitive Salary: Base pay commensurate with experience, plus performance‑based incentives.

• Medical, Dental, and Vision Insurance: Comprehensive coverage for you and eligible dependents.
• 401(k) Retirement Plan: Company‑matched contributions to help you build a secure future.
• Paid Time Off (PTO): Generous vacation, sick leave, and personal days to maintain work‑life balance.
• Life Insurance: Financial protection for your loved ones.
• Holiday Incentive Pay: Additional compensation for work on designated holidays.
• Performance & Outbound Project Bonuses: Rewards for exceeding quality and productivity targets.
• Paid Training: All onboarding and ongoing development sessions are fully compensated.
• Employee Events & Activities: Virtual gatherings, recognition programs, and community outreach initiatives.
• Career Advancement: Clear pathways to senior representative, team lead, or supervisory roles within brighthush.

Culture & Work Environment at brighthush

At brighthush, we believe that a thriving workplace is built on respect, collaboration, and continuous learning. Our remote teams stay connected through regular virtual huddles, mentorship programs, and an open‑door policy that encourages feedback and idea sharing. We celebrate diversity and inclusion, recognizing that a mosaic of perspectives fuels innovation and superior customer service. Whether you’re troubleshooting a complex issue or celebrating a teammate’s milestone, you’ll find a supportive community that values your contributions.

Growth Opportunities – Your Career Path at brighthush

Starting as a Customer Service Representative opens doors to multiple career trajectories:

• Specialist Roles: Transition into automotive product specialist, quality assurance analyst, or training coordinator.
• Leadership Tracks: Advance to team lead, supervisor, or operations manager overseeing larger agent groups.
• Cross‑Functional Moves: Leverage your experience to explore positions in sales, workforce management, or client success.
• Professional Development: Access to tuition reimbursement, certification programs, and internal workshops designed to sharpen technical and soft skills.

Application Process – Take the Next Step

If you are passionate about delivering top‑tier service, thrive in a remote environment, and are eager to grow within a forward‑thinking organization, we want to hear from you. Click the link below to submit your application, and let’s start building a rewarding future together at brighthush.

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Equal Opportunity Commitment

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.