Remote Customer Service Representative – Bilingual Spanish & English – Insurance Agent Support Specialist at brighthush

About brighthush

brighthush is a leading provider of comprehensive insurance solutions, serving millions of customers across the United States. With a legacy that dates back nearly a century, we have built a reputation for reliability, innovation, and an unwavering commitment to customer satisfaction. Our portfolio spans auto, home, property, business, life, and health insurance, empowering individuals and families to protect what matters most.

At brighthush, we believe that exceptional service is the cornerstone of lasting relationships. Our mission is to deliver personalized, proactive support that anticipates the needs of our community members while maintaining the highest standards of professionalism and integrity. As a remote-first organization, we empower our teams to work from anywhere, fostering flexibility, collaboration, and a culture of continuous learning.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly contributes to the safety and peace of mind of our customers.
• Career Growth: We offer clear advancement pathways, from frontline support to senior agent roles, and provide ongoing training and mentorship.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. We celebrate unique perspectives and encourage every voice to be heard.
• Competitive Compensation: A comprehensive pay package that rewards performance, dedication, and expertise.
• Remote Flexibility: Work from the comfort of your home or any location that inspires you, with the support of cutting‑edge collaboration tools.
• Benefits & Perks: Health, dental, vision, 401(k) matching, paid time off, wellness programs, and more.

Position Overview

We are seeking a highly motivated, bilingual Customer Service Representative to join our Insurance Agent Support Team. In this role, you will serve as the primary point of contact for our community members, ensuring that every inquiry is handled with empathy, accuracy, and efficiency. You will collaborate closely with our licensed agents, coordinate policy updates, and proactively identify opportunities to enhance the customer experience.

Key Responsibilities

• Customer Relationship Management: Build and nurture strong relationships with policyholders, providing timely follow‑ups and personalized support.
• Inquiry Resolution: Respond to a wide range of customer inquiries—policy questions, claims status, billing issues, and general information—using clear, concise communication.
• Data Accuracy: Maintain meticulous records of all customer interactions in our CRM system, ensuring data integrity and compliance with regulatory standards.
• Cross‑Functional Collaboration: Work closely with licensed agents, underwriting, and claims teams to resolve complex issues and streamline processes.
• Proactive Service: Anticipate customer needs by reviewing policy details, identifying potential gaps, and recommending appropriate coverage options.
• Compliance & Licensing: Operate within the bounds of state insurance regulations, maintaining your Property & Casualty license and obtaining a Life & Health license within six months of hire.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to the development of knowledge bases and SOPs.

Essential Qualifications

• Fluency in both English and Spanish (written and spoken) – bilingual communication is essential.
• Current Property & Casualty license issued by the state of your residence.
• Commitment to obtaining a Life & Health license within six months of employment.
• Strong interpersonal skills with a customer‑centric mindset.
• Excellent written and verbal communication abilities.
• Detail‑oriented, organized, and capable of managing multiple priorities simultaneously.
• Proficiency with CRM platforms, Microsoft Office Suite, and collaboration tools (e.g., Teams, Slack).
• Experience in a customer service or call center environment, preferably within the insurance industry.

Preferred Qualifications

• Prior experience working with licensed insurance agents or in an agency setting.
• Knowledge of insurance products, policy structures, and claims processes.
• Experience with data analytics or reporting tools.
• Demonstrated ability to work independently in a remote setting, managing time and resources effectively.
• Previous exposure to compliance audits or regulatory reporting.

Skills & Competencies

• Customer‑First Attitude: A genuine desire to help and a proactive approach to problem solving.
• Communication Excellence: Ability to convey complex information clearly and empathetically.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
• Team Collaboration: Works effectively with cross‑functional teams, sharing insights and supporting collective goals.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity levels.
• Analytical Thinking: Interprets data to identify trends, gaps, and opportunities for service improvement.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous learning modules covering insurance fundamentals, compliance, and customer engagement.
• Mentorship programs pairing you with experienced agents and leaders.
• Regular performance reviews and personalized development plans.
• Opportunities to transition into specialized roles such as Claims Specialist, Underwriting Assistant, or Agent Trainer.
• Leadership development workshops and certifications.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, supportive community. We provide:

• High‑speed internet stipends and ergonomic equipment allowances.
• Virtual team‑building events, wellness challenges, and peer recognition programs.
• Access to an internal knowledge hub, discussion forums, and real‑time collaboration tools.
• A culture of transparency, where ideas are welcomed and feedback is constructive.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary complemented by performance‑based incentives. In addition, you will enjoy:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Wellness stipend and mental health resources.
• Professional development budget and tuition reimbursement.
• Employee referral bonuses and recognition awards.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a dynamic insurance environment, and are ready to grow with a forward‑thinking organization, we encourage you to apply today. Join brighthush and help us protect the future of our community members.

Ready to take the next step? Submit your application through our careers portal or click the link below to start your journey with brighthush.