Remote Customer Service Representative – Billing & Account Support Specialist for Long‑Term Care (8:30 am – 6:30 pm EST)

About brighthush

brighthush is a leading provider of integrated health‑care solutions, dedicated to improving the lives of patients, caregivers, and health‑care facilities across the United States. With a legacy of innovation, compassion, and operational excellence, brighthush partners with hospitals, nursing homes, and long‑term care facilities to streamline billing, insurance processing, and patient support. Our mission is simple: to make health‑care more accessible, transparent, and patient‑centered.

As a remote‑first organization, brighthush empowers its employees to work from anywhere in the country while maintaining a culture of collaboration, continuous learning, and high performance. We value diversity, inclusion, and the unique perspectives that each team member brings to the table.

Why Join brighthush?

• Impactful Work: Every call you handle directly improves the experience of long‑term care residents and their families.
• Remote Flexibility: Work from home with a reliable internet connection and a supportive virtual team.
• Growth Opportunities: Fast‑track your career with training programs, mentorship, and clear advancement paths.
• Competitive Compensation: Base salary plus performance bonuses, commissions, and incentive programs.
• Comprehensive Benefits: Medical, dental, vision, paid time off, retirement plans, wellness programs, and more.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for long‑term care residents, responsible parties, and facility partners. Your role will focus on resolving account and billing inquiries, verifying insurance information, processing payments, and ensuring compliance—all while enhancing the overall customer experience.

• Serve as the primary point of contact for residents, families, and facility staff regarding account inquiries and billing concerns.
• Collect, review, and verify account‑specific information, including billing details, insurance coverage, payer information, and applicable coding.
• Update, maintain, and document customer account activities within designated work campaigns and servicing platforms.
• Review account status to verify accuracy, identify discrepancies, and take appropriate action to progress accounts toward resolution.
• Conduct outbound calls to customers, responsible parties, insurance providers, and facilities to reconcile account issues and resolve outstanding balances.
• Process customer payments accurately and perform follow‑up activities to ensure proper posting and account resolution.
• Research and resolve billing questions, payment concerns, and account discrepancies in a professional and timely manner.
• Maintain detailed and accurate documentation of all customer interactions and account activity.
• Ensure compliance with all federal and state regulations, brighthush policies, privacy standards, and departmental procedures.
• Participate in corporate campaigns, special projects, and strategic initiatives that support organizational goals and leadership‑directed objectives.
• Collaborate with internal departments to resolve customer concerns and improve overall service delivery.
• Meet established performance, quality, and productivity standards while delivering a positive customer experience.
• Perform other duties as needed to support the team and the organization.

Essential Qualifications

• Minimum 1 year of experience in a high‑volume call center environment.
• Minimum 1 year of experience with health insurance billing, including Medicaid, Medicare, and/or Medicare Part D.
• High school diploma or GED required; Associate’s degree preferred.
• Previous experience in a long‑term care or pharmaceutical environment is highly valued.
• Proficiency in working with multiple systems simultaneously, including Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication skills.
• Excellent attention to detail and strong administrative/data entry skills.
• Professional demeanor in all communications.
• Ability to build relationships with customers and members.
• Strong problem‑solving, investigative, and conflict‑resolution skills.

Preferred Qualifications

• Experience with brighthush’s proprietary billing and customer‑relationship management platforms.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with remote work tools such as Zoom, Teams, and virtual collaboration platforms.
• Demonstrated ability to meet or exceed performance metrics in a fast‑paced environment.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong analytical and troubleshooting abilities.
• Time‑management skills to handle multiple priorities simultaneously.
• Adaptability to changing processes, policies, and technology.
• Team collaboration and cross‑functional communication.
• Self‑motivation and accountability for results.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering billing, compliance, and customer‑service best practices.
• Mentorship from senior team members and leaders.
• Clear career pathways to roles such as Billing Analyst, Customer Success Manager, or Operations Lead.
• Opportunities to participate in cross‑departmental projects and initiatives.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational needs.

Work Environment & Culture

brighthush fosters a culture of respect, innovation, and collaboration. Even though you’ll be working remotely, you’ll be part of a vibrant community that values:

• Open communication and transparency.
• Recognition and celebration of achievements.
• Work‑life balance and flexibility.
• Continuous improvement and learning.
• Diversity, equity, and inclusion.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive base salary complemented by:

• Performance‑based bonuses and commissions.
• Short‑term incentive programs.
• Comprehensive medical, dental, and vision coverage.
• Paid time off (vacation, sick leave, holidays).
• Retirement savings options (401(k) with company match).
• Wellness programs, including mental health resources and fitness stipends.
• Professional development budget and tuition reimbursement.
• Flexible work schedule within the 8:30 am – 6:30 pm EST window.

How to Apply

If you are passionate about delivering exceptional customer service, thrive in a remote setting, and want to make a tangible difference in the lives of long‑term care residents, we encourage you to apply today. Join brighthush and become part of a team that values innovation, integrity, and impact.

Ready to take the next step? Submit your application through the link below and let’s explore how you can contribute to brighthush’s mission of transforming health‑care delivery.