Remote Customer Success Manager – SaaS Platform & Automation Specialist – Driving Adoption, Retention, and Growth Across Global Wholesale Distribution Networks

About brighthush

brighthush is a trailblazing SaaS company that empowers wholesale distributors to streamline and automate critical business workflows—from order entry and accounts payable to purchasing and inventory management. Founded in 2022, brighthush has rapidly scaled to a vibrant team of 51‑200 professionals, headquartered in the heart of Florida’s tech corridor. Our mission is simple yet ambitious: to transform the distribution industry by delivering intelligent, AI‑driven automation that saves time, reduces errors, and unlocks new revenue opportunities for our customers.

Why Join brighthush?

At brighthush, we believe that the best work happens when people are empowered, supported, and celebrated. As a Remote Customer Success Manager, you will be the linchpin that turns our cutting‑edge technology into tangible value for our clients. You’ll work alongside a passionate, collaborative team that values curiosity, continuous learning, and a customer‑first mindset. With a remote‑first culture, flexible work arrangements, and a commitment to professional development, brighthush offers the freedom to thrive both personally and professionally.

Key Responsibilities

• Own a Portfolio of High‑Value Accounts: Manage relationships with 30‑50 wholesale distribution clients, ensuring their success and satisfaction throughout the entire customer lifecycle.
• Lead Onboarding & Training: Design and deliver customized onboarding programs that accelerate adoption, empower end‑users, and reduce time‑to‑value.
• Drive Adoption & Retention: Monitor usage analytics, identify adoption gaps, and implement targeted initiatives to increase product utilization and customer loyalty.
• Facilitate Business Reviews: Conduct quarterly business reviews (QBRs) that showcase ROI, highlight success stories, and align on future goals and expansion opportunities.
• Champion Customer Advocacy: Act as the voice of the customer within brighthush, collaborating with Product, Engineering, and Marketing to surface insights and drive product improvements.
• Manage Renewals & Expansion: Own the renewal process, negotiate contracts, and identify upsell or cross‑sell opportunities that align with customer objectives.
• Build Scalable Systems: Contribute to the creation and refinement of playbooks, SOPs, and automation tools that scale with our growing customer base.
• Promote a Customer‑First Culture: Embody and champion brighthush’s values in every interaction, ensuring that every customer touchpoint reflects empathy, transparency, and excellence.

Essential Qualifications

• 5–8 years of proven experience in Customer Success for a B2B SaaS product, preferably in the wholesale distribution or supply‑chain space.
• Demonstrated success building and scaling customer success processes from scratch in an early‑stage startup environment.
• Track record of driving product adoption, utilization, and training outcomes that directly impact retention and revenue.
• Strong experience managing renewals and achieving high retention rates across a book of business.
• Exceptional communication skills—able to translate complex technical concepts into clear, actionable insights for non‑technical stakeholders.
• Analytical mindset with the ability to interpret usage data, spot risks early, and propose data‑driven solutions.
• Proactive, organized, and comfortable navigating ambiguity while creating clarity and structure.
• Experience working with B2B or enterprise customers in industrial, logistics, or supply‑chain environments is highly desirable.
• Passion for AI, automation, and operational efficiency in complex business systems.

Preferred Qualifications

• Experience supporting the launch or rollout of new products or features, including defining success metrics and establishing feedback loops.
• Background in the wholesale distribution industry, with a deep understanding of order entry, accounts payable, and purchasing workflows.
• Familiarity with CRM and customer success platforms such as Gainsight, Totango, or similar tools.
• Fluency in English; additional languages are a plus.

Key Skills & Competencies

• Customer‑centric mindset with a passion for building lasting relationships.
• Strategic thinking and the ability to translate customer goals into actionable plans.
• Strong project management skills—capable of juggling multiple priorities and meeting deadlines.
• Data‑driven decision making: comfortable working with dashboards, metrics, and analytics.
• Excellent written and verbal communication, with the ability to create compelling presentations and documentation.
• Team player who thrives in a collaborative, cross‑functional environment.
• Adaptability: quick to learn new technologies and adjust to evolving business needs.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders who are committed to your growth.
• Regular training sessions on industry trends, product updates, and customer success best practices.
• Opportunities to lead cross‑functional initiatives, such as product launches or customer advocacy programs.
• Clear career pathways—from Customer Success Manager to Senior Manager, Director, or VP of Customer Success—based on performance and impact.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparent communication: weekly all‑hands meetings, open‑door leadership, and real‑time collaboration tools.
• Inclusive teamwork: diverse perspectives are celebrated, and every voice is heard.
• Continuous improvement: we embrace experimentation, learn from failures, and iterate quickly.
• Fun and camaraderie: virtual coffee breaks, game nights, and team‑building activities keep us connected.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Flexible paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, conferences, or certifications.
• Wellness programs, including virtual fitness classes and mental health resources.
• Remote work stipend to support home‑office setup and connectivity.

How to Apply

If you’re ready to make a measurable impact in the wholesale distribution industry, help customers unlock the full potential of brighthush’s automation platform, and grow your career in a dynamic, remote environment, we want to hear from you. Submit your application through the link below and join a team that’s redefining the future of distribution.