Remote Customer Service Representative – Billing & Account Support Specialist – Join brighthush

Welcome to brighthush: Where Innovation Meets Exceptional Customer Care

At brighthush, we’re redefining the way technology companies connect with their clients. Founded in 2004, brighthush has grown into a leading custom application and website development firm, delivering cutting‑edge solutions to businesses across the United States. With a culture that champions creativity, collaboration, and continuous learning, we empower our team members to thrive both professionally and personally.

We’re currently looking for a dedicated Remote Customer Service Representative to become the first point of contact for our valued customers. If you’re passionate about helping people, enjoy working in a fast‑paced billing environment, and thrive in a fully remote setting, we want to hear from you.

Why Join brighthush?

• Fully Remote Work: Work from anywhere in the USA with flexible hours that fit your lifestyle.
• Impactful Role: Your voice directly influences customer satisfaction and retention.
• Growth Opportunities: Fast‑track your career with mentorship, training programs, and clear advancement paths.
• Inclusive Culture: A diverse, supportive team that values every voice.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.

Key Responsibilities

As a Customer Service Representative at brighthush, you will:

• Serve as the initial and primary point of contact for customers via inbound phone calls and email inquiries.
• Provide accurate, timely resolutions to account‑related questions, billing inquiries, and service requests while adhering to all company policies and procedures.
• Explain billing types, charges, rates, and municipal requirements in a clear, customer‑friendly manner.
• Research and analyze each customer inquiry, taking appropriate action to resolve issues efficiently.
• Escalate unresolved or out‑of‑scope issues to the next level of support or the relevant department.
• Maintain the highest standards of personal ethics, service quality, communication, and professionalism.
• Collaborate with cross‑functional teams to improve processes and enhance the customer experience.

Essential Qualifications

• 1–3 years of experience in a call center or billing support environment.
• Strong verbal and written communication skills with a professional, friendly, and courteous demeanor.
• Proficiency in English; additional languages are a plus.
• Computer literate with the ability to navigate multiple applications seamlessly.
• Keyboarding speed of at least 35 words per minute.
• Excellent attention to detail, time management, and organizational skills.
• High school diploma or GED required; associate’s or bachelor’s degree preferred.

Preferred Qualifications

• Experience with billing software or customer relationship management (CRM) systems.
• Knowledge of municipal regulations related to billing and service delivery.
• Prior experience in the technology or software development industry.
• Certification in customer service or call center operations.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and ensuring a positive customer journey.
• Analytical Thinking: Ability to dissect complex billing scenarios and provide clear solutions.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Collaboration: Work effectively with cross‑functional teams to drive continuous improvement.
• Technical Proficiency: Comfortable using multiple software platforms, spreadsheets, and data entry tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and ongoing training programs covering product knowledge, billing systems, and customer service best practices.
• Mentorship from senior team members and leadership.
• Clear career pathways to roles such as Senior Support Specialist, Billing Analyst, or Customer Success Manager.
• Opportunities to contribute to process improvement projects and share your insights with leadership.
• Annual performance reviews with actionable feedback and goal setting.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Open Communication: Regular virtual town halls, team stand‑ups, and one‑on‑one check‑ins.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a focus on mental health.
• Innovation & Creativity: Encouragement to experiment, propose new ideas, and drive change.
• Diversity & Inclusion: Commitment to creating an inclusive environment where everyone feels valued.
• Community Engagement: Volunteer opportunities and community service initiatives.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance (including telehealth options).
• 401(k) retirement plan with company match.
• Paid parental leave and family support benefits.
• Professional development budget for courses, certifications, and conferences.
• Annual wellness stipend and access to virtual fitness classes.

Ready to Make an Impact?

If you’re ready to bring your customer service expertise to a forward‑thinking, remote‑first company, we encourage you to apply today. Join brighthush and help us deliver exceptional service while growing your career in a supportive, innovative environment.

To apply, click the link below and submit your resume and cover letter. We look forward to welcoming you to the brighthush family!