Remote Customer Education Manager – SaaS Training & Onboarding Specialist at brighthush

About brighthush

brighthush is a forward‑thinking SaaS company that empowers businesses with cutting‑edge billing, payments, and practice‑management solutions. Since our founding in 2020, we have grown to a vibrant team of 201‑500 professionals who are passionate about delivering seamless, user‑centric software that transforms the way organizations manage their financial operations. Our mission is simple yet powerful: to make complex processes intuitive, efficient, and scalable for our customers worldwide.

As a fully remote, US‑based organization, brighthush offers the flexibility to work from anywhere while fostering a culture of collaboration, high trust, and continuous learning. We celebrate diversity, encourage curiosity, and reward results. If you thrive in a fast‑paced, customer‑centric environment and want to shape the learning journey for thousands of users, brighthush is the place for you.

Position Overview

We are looking for an experienced Customer Education Manager to design, develop, and deliver engaging learning experiences that accelerate product adoption, enhance customer satisfaction, and drive long‑term success. In this role, you will partner with Customer Success, Product, Support, and Marketing teams to translate complex product features into clear, actionable, and memorable content. Your work will directly influence how our customers interact with our platform, ensuring they unlock maximum value from every release.

Key Responsibilities

• Content Strategy & Development: Build and maintain a comprehensive library of onboarding guides, video tutorials, knowledge‑base articles, and self‑service resources that cater to diverse learning styles.
• Live Training & Workshops: Lead interactive customer training sessions, onboarding workshops, product demos, and educational webinars that drive engagement and adoption.
• Learning Management System (LMS) Oversight: Administer our LMS and customer education platforms, ensuring seamless delivery of courses, tracking progress, and managing certifications.
• Cross‑Functional Collaboration: Work closely with Customer Success, Product, Support, and Marketing to identify training gaps, translate product updates into user‑friendly content, and align education initiatives with business goals.
• Analytics & Continuous Improvement: Track engagement metrics, training participation, and customer feedback to refine materials, improve learning outcomes, and support data‑driven decision making.
• Quality Assurance & Consistency: Maintain brand‑consistent, high‑quality educational content that meets accessibility standards and reflects the latest product features.
• Customer Support & Knowledge Sharing: Serve as a subject‑matter expert for training‑related inquiries, providing timely, accurate assistance to customers and internal stakeholders.
• Security & Confidentiality: Handle sensitive information with the utmost care, adhering to established security policies and procedures.

Essential Qualifications

• Minimum 3 years of experience in customer education, customer success, onboarding, training, or enablement within a SaaS environment.
• Proven track record of creating compelling educational content, including written guides, video tutorials, and interactive modules.
• Strong presentation, facilitation, and communication skills—both written and verbal—capable of engaging audiences of all sizes.
• Hands‑on experience with webinar platforms (e.g., Zoom, GoToWebinar), LMS systems (e.g., Docebo, TalentLMS), and customer support tools (e.g., Zendesk, Intercom).
• Highly organized, detail‑oriented, and adept at juggling multiple priorities in a fast‑moving environment.
• Bachelor’s degree in Education, Instructional Design, Communications, Business, or a related field (or equivalent professional experience).
• Experience in the SaaS industry, particularly in billing, payments, or practice‑management solutions, is highly desirable.
• Familiarity with Salesforce, ChurnZero, Gainsight, or similar customer success platforms.
• Knowledge of adult learning principles, instructional design frameworks, and best practices for online learning.
• Experience in video creation, editing, or content development is a plus.

Preferred Qualifications

• Certification in Instructional Design (e.g., CPLP, ATD) or related disciplines.
• Experience managing a team of trainers or content developers.
• Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite) for creating engaging visual assets.
• Data‑driven mindset with the ability to analyze learning metrics and translate insights into actionable improvements.
• Fluency in additional languages to support a global customer base.

Skills & Competencies

• Strategic Thinking – Ability to align education initiatives with business objectives and customer success metrics.
• Project Management – Proven ability to plan, execute, and deliver projects on time and within scope.
• Collaboration – Comfortable working cross‑functionally with Product, Support, Marketing, and Customer Success teams.
• Technical Proficiency – Comfortable navigating SaaS platforms, LMS, and content authoring tools.
• Customer‑Centric Mindset – Passionate about solving customer pain points through education.
• Adaptability – Thrives in a dynamic environment with evolving product features and customer needs.
• Communication Excellence – Clear, concise, and engaging communicator across multiple channels.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Education Manager, you will:

• Lead the design of a world‑class learning ecosystem that scales with our product roadmap.
• Collaborate with senior leaders to shape the customer experience strategy.
• Mentor junior educators and content creators, building a high‑performing team.
• Participate in industry conferences, webinars, and workshops to stay ahead of emerging trends in SaaS education.
• Earn certifications in instructional design, project management, or customer success to broaden your skill set.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our remote culture is supported by:

• Weekly virtual town halls and team‑building activities.
• Open communication channels—Slack, Microsoft Teams, and regular video check‑ins.
• Access to a digital learning library and internal knowledge base.
• Flexible work hours that accommodate different time zones and personal commitments.
• A collaborative mindset where ideas are welcomed and innovation is celebrated.

Compensation & Benefits

We offer a competitive, performance‑based compensation package that rewards results and impact. In addition to a base salary, you will receive:

• 401(k) with company match to support your long‑term financial goals.
• Comprehensive health, dental, and vision coverage, including HSA and FSA options.
• Generous paid time off (PTO) and paid holidays to recharge and maintain work‑life balance.
• Fully remote work arrangement for US‑based employees.
• Access to a high‑trust, collaborative team of smart, curious, and hardworking professionals.
• Professional development stipend for courses, certifications, and conferences.
• Employee recognition programs and quarterly bonuses tied to key performance indicators.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is redefining how businesses manage billing and payments. Your work will directly impact thousands of customers, helping them achieve success and grow their own businesses. You will collaborate with talented peers, receive mentorship from industry leaders, and have the autonomy to innovate and shape the future of customer education.

If you are a passionate educator, strategic thinker, and customer advocate ready to make a tangible difference, we want to hear from you. Apply today and help us empower our customers to thrive with brighthush.