Remote Customer Service Representative – Billing & Inbound Support Specialist with Telemarketing Experience at brighthush

About brighthush and the Industry

brighthush is a forward‑thinking, technology‑driven customer experience partner that empowers businesses to deliver world‑class service from anywhere in the world. In today’s hyper‑connected marketplace, customers expect instant, accurate, and empathetic support across every touchpoint. brighthush bridges that gap by connecting top‑tier clients—including Fortune 500 brands—to highly skilled, remote agents who excel in billing, technical support, and upsell conversations. Our mission is to create a win‑win ecosystem where agents own their schedules, earn scalable income, and grow their careers while delivering measurable value to our clients.

As a Remote Customer Service Representative, you will be the frontline voice for our clients’ customers, handling billing inquiries, recommending upgrades, and ensuring every interaction ends with a satisfied caller. You’ll work from the comfort of your own home, using a secure, high‑performance setup that meets brighthush’s rigorous technical standards. Whether you’re a seasoned support professional or a motivated newcomer, this role offers the flexibility to shape your own workday while building a rewarding career in customer experience.

Key Responsibilities

• Handle inbound calls from customers seeking billing assistance, account updates, or service inquiries.
• Accurately process billing transactions, including payments, refunds, and adjustments, while adhering to company policies.
• Identify and recommend relevant add‑on services or upgrades that align with customer needs and business goals.
• Achieve and maintain high First Call Resolution (FCR) and Customer Satisfaction (VOC) scores.
• Record all interactions in the CRM with precise, actionable notes and code sales accurately.
• Collaborate with cross‑functional teams—billing, technical support, and sales—to resolve complex issues.
• Stay current on product knowledge, pricing, and promotional offers to provide informed guidance.
• Adhere to strict security and compliance protocols, ensuring data privacy and confidentiality.
• Participate in ongoing training sessions and performance reviews to continuously improve service quality.

Essential Qualifications

• Strong verbal communication skills with a clear, confident, and professional tone.
• Experience in customer service, billing, or telemarketing environments.
• Proficiency with Windows operating systems (Windows 7/10) and basic troubleshooting.
• Reliable high‑speed wired internet connection (minimum 10 Mbps download, 3 Mbps upload).
• Dedicated headset with microphone and a landline telephone (POTS or VoIP) that meets brighthush’s connectivity standards.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• High level of empathy, patience, and a genuine desire to help customers.
• Strong problem‑solving skills and the ability to think on your feet.
• Background screening clearance and a clean record.

Preferred Qualifications & Skills

• Previous experience with billing software or CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of call‑center metrics such as AHT (Average Handle Time), CSAT, and FCR.
• Experience in upselling or cross‑selling products and services.
• Basic understanding of data privacy regulations (GDPR, CCPA).
• Multilingual abilities or experience serving diverse customer bases.
• Familiarity with virtual call‑center platforms and remote agent tools.

Technical & Equipment Requirements

To ensure a seamless experience for both customers and brighthush, the following technical specifications are mandatory:

• Computer: Desktop or tower with a separate monitor (dual‑monitor setup recommended). Dual‑boot machines, netbooks, tablets, or all‑in‑one PCs are not supported.
• CPU: Dual‑core 2.8 GHz or better (Intel i‑series, AMD Phenom X2, or equivalent).
• Memory: 4 GB RAM or higher.
• Storage: 20 GB free space (60 GB total) on the primary drive.
• Operating System: Windows 7 or Windows 10 (Windows 8/8.1 not supported).
• Internet: Hard‑wired broadband (DSL, cable, or fiber) with no wireless usage. Minimum 10 Mbps download, 3 Mbps upload, latency
• Phone: Hard‑wired landline (POTS, cable telephony, or business‑class VoIP). Softphones and cell phones are prohibited.
• Headset: USB headset with microphone (Logitech, Plantronics, Microsoft, or equivalent).
• Software: Internet Explorer 8‑11 or Chrome/Mozilla Firefox for Windows. Microsoft Security Essentials or Windows Defender for malware protection.
• Security: No unauthorized VPN, proxy, or satellite connections. All software must be compatible with brighthush’s platform.

Work Environment & Culture at brighthush

At brighthush, we champion a culture of autonomy, growth, and collaboration. As a remote agent, you’ll enjoy:

• Flexibility: Set your own schedule within agreed core hours, allowing you to balance work and life.
• Community: Connect with a global network of agents through virtual meet‑ups, peer‑learning sessions, and mentorship programs.
• Support: Dedicated technical helpdesk and a responsive HR team ready to resolve any issue.
• Recognition: Performance‑based incentives, spot bonuses, and quarterly awards for outstanding service.
• Inclusivity: A diverse workforce that values different perspectives and promotes equal opportunity.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent. As you master customer support fundamentals, you’ll have access to:

• Advanced training modules on product knowledge, sales techniques, and advanced troubleshooting.
• Leadership development tracks for high performers, opening pathways to team lead or supervisor roles.
• Cross‑departmental projects that expose you to billing, sales, and product management.
• Annual skill‑assessment programs that align your growth with industry trends.

Compensation, Perks & Benefits

While specific pay rates vary by client and call volume, brighthush offers:

• Competitive hourly rates: Earn a base rate plus performance bonuses.
• Scalable income: Increase earnings by taking on additional call volume or higher‑tier client programs.
• Health & Wellness: Access to virtual wellness resources, mental health support, and ergonomic guidance.
• Professional development: Reimbursement for relevant certifications and courses.
• Technology stipend: Annual allowance to upgrade your home office setup.
• Flexible benefits: Choose from a range of benefits that fit your lifestyle and needs.

How to Apply

Ready to take control of your career and join a dynamic, remote team? Click the link below to submit your application. We look forward to reviewing your experience and discussing how you can contribute to brighthush’s success.