Remote Customer Service Representative – California Residents Only – Full‑Time, 40 Hours/Week, $16.90/Hour – Join brighthush’s Passionate Customer Experience Team

About brighthush

At brighthush, we’re more than a company – we’re a movement. Our mission is to transform the way people interact with financial services and technology by putting genuine passion, empathy, and innovation at the heart of every customer touchpoint. We’re a fast‑growing, fully remote organization that thrives on collaboration, continuous learning, and a culture where every voice is heard and every idea can spark change.

Our team is built on the belief that customer delight is not a goal, but a daily practice. We celebrate diversity, encourage entrepreneurial thinking, and reward those who go above and beyond to create memorable experiences. If you’re ready to work in an environment that values curiosity, resilience, and a relentless drive to solve problems, brighthush is the place for you.

Why brighthush?

• Remote‑First Culture: Work from anywhere in California with a flexible schedule that fits your life.
• Competitive Compensation: Earn $16.90 per hour with opportunities to grow into higher‑paying roles.
• Comprehensive Training: 100% paid onboarding and ongoing refresher courses to keep you at the top of your game.
• Health & Wellness: Optional medical, dental, vision, and life insurance after one month of employment.
• Referral Rewards: Earn $20 per paycheck for every successful referral – no cap!
• Tech Perks: Discounted cell‑phone plan through brighthush: $25/month for unlimited talk, text, and data (up to 5 lines).
• Growth Pathways: Clear career ladder from Customer Service Representative to Team Lead, Manager, and beyond.
• Impact: Every call you handle directly contributes to our mission of delivering exceptional customer experiences.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline champion for our customers. Your day‑to‑day tasks will include:

• Serving as the primary point of contact for inbound phone calls, ensuring a warm, professional, and solution‑focused greeting.
• Addressing inquiries about our programs and troubleshooting issues within customers’ online portals.
• Striving for first‑call resolution by leveraging your problem‑solving skills and the full suite of company tools.
• Maintaining high standards for quality, schedule adherence, and average handle time.
• Mentoring and guiding junior team members when needed, fostering a collaborative and supportive environment.
• Participating in continuous improvement initiatives, sharing insights that help refine processes and enhance customer satisfaction.
• Performing any additional duties that align with the team’s goals and the company’s mission.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum of 6 months of customer service experience, preferably in a call‑center or remote environment.
• Proficiency navigating multiple screens and multitasking efficiently.
• Excellent verbal communication skills with a clear, friendly, and professional tone.
• Willingness to learn, adapt, and receive constructive feedback.
• Strong computer literacy, including Microsoft Office Suite and web‑based applications.
• Typing speed of at least 25 words per minute with 95%+ accuracy.
• Comfortable appearing on live video calls within a distraction‑free workspace.
• Ability to work independently while collaborating effectively with a remote team.

Preferred Qualifications

• Experience in the financial services or technology sectors.
• Knowledge of CRM systems and ticketing platforms.
• Previous exposure to remote work environments and self‑management tools.
• Multilingual abilities (Spanish, French, Mandarin, etc.) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delighting customers.
• Analytical Thinking: Ability to diagnose root causes quickly and propose effective solutions.
• Time Management: Balancing multiple tasks while meeting performance metrics.
• Adaptability: Thriving in a fast‑changing environment with evolving tools and processes.
• Team Collaboration: Sharing knowledge and supporting peers to achieve collective success.
• Technical Proficiency: Comfortable with new technologies and quick to learn new software.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day work. We offer:

• Structured career ladder with clear milestones from Customer Service Representative to Team Lead, Manager, and beyond.
• Regular performance reviews and personalized development plans.
• Access to online learning platforms, webinars, and industry certifications.
• Cross‑functional projects that expose you to other departments such as Product, Engineering, and Marketing.
• Mentorship programs pairing you with senior leaders who can guide your growth.

Work Environment & Culture

brighthush’s culture is built on the pillars of trust, transparency, and empowerment. Even though we’re fully remote, we maintain a strong sense of community through:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly virtual coffee chats that encourage informal networking.
• Quarterly in‑person retreats (when possible) to strengthen team bonds.
• Open‑door policy: Your voice matters, and we actively seek your feedback.
• Inclusive policies that celebrate diversity and promote a sense of belonging.

Compensation & Benefits

We offer a competitive hourly rate of $16.90, with the potential for overtime and performance bonuses. In addition to base pay, you’ll receive:

• Full‑time schedule (40 hours per week) with flexible start and end times.
• Paid training and ongoing refresher courses.
• Optional health, dental, vision, and life insurance after one month.
• Referral program: Earn $20 per paycheck for each successful referral.
• Discounted cell‑phone plan through brighthush: $25/month for unlimited talk, text, and data (up to 5 lines).
• Paid time off and holidays.
• Employee assistance program and wellness resources.

Remote Work Requirements

• Reliable high‑speed internet connection (minimum 5 Mbps upload, 10 Mbps download).
• Ethernet connection to ensure stable connectivity.
• Dedicated, secure workspace free from distractions and with no visible monitors to outsiders.
• Quiet environment where customer conversations remain confidential.

Important Notice

This position is open exclusively to California residents.

Equal Opportunity Employer

brighthush is committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected status as defined by law. Hiring decisions are based solely on qualifications, merit, and business needs.

Ready to Join the brighthush Team?

If you’re passionate about delivering outstanding customer experiences, thrive in a remote setting, and want to grow with a company that values innovation and teamwork, we want to hear from you. Apply today and become part of a culture that celebrates success, embraces learning, and makes a real difference in the lives of our customers.