Seasoned Remote Customer Service Representative – Michigan Residents – Automotive After‑Sales Support Specialist – Champion Customer Loyalty & Service Excellence at brighthush

Welcome to brighthush – Where Every Conversation Drives Innovation

At brighthush, we’re redefining what it means to support drivers after they hit the road. As a global leader in automotive after‑sales, we partner with the world’s most iconic car brands to deliver seamless, personalized experiences that keep vehicles running smoothly and owners feeling valued. Our culture is built on humility, relentless curiosity, and a passion for detail—values that empower every associate to make a tangible difference in the lives of millions of car owners worldwide.

Why This Role Matters

In today’s digital age, the first point of contact for a vehicle owner is often a phone call, a chat, or an email. As a Remote Customer Service Representative, you will be the voice that turns a routine service appointment into a memorable interaction. Your empathy, problem‑solving skills, and technical knowledge will directly influence customer satisfaction scores, brand loyalty, and the overall reputation of the automotive partners we serve. By bridging the gap between cutting‑edge technology and human connection, you’ll help keep drivers safe, satisfied, and connected to the service teams that keep their vehicles in top shape.

Key Responsibilities

• Multi‑Channel Communication: Handle a steady flow of inbound and outbound interactions—phone calls, live chats, emails, and other digital channels—ensuring each conversation is timely, accurate, and courteous.
• Research & Resolve: Use web‑based tools and internal systems to locate vehicle information, service history, and warranty details, providing clear guidance and solutions to customers.
• Documentation Excellence: Record detailed notes in our CRM, ensuring all data is accurate, up‑to‑date, and compliant with company policies.
• Case Management: Follow defined processes to close cases, including scheduling appointments, issuing service reminders, and escalating complex issues to the appropriate team.
• Quality & Compliance: Adhere to call monitoring standards, quality assurance metrics, and regulatory requirements to uphold brighthush’s reputation for excellence.
• Efficient Multitasking: Switch between multiple systems and browser tabs while on the phone, ensuring seamless service without compromising accuracy.
• Cross‑Functional Collaboration: Work closely with dealership service managers, technical support, and product specialists to resolve customer issues and improve processes.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience in a call center, retail, hospitality, or similar environment.
• Strong written and verbal communication skills in English.
• Proficiency with computers, web browsers, and multi‑tab navigation.
• Typing speed of at least 25 words per minute (typing test required).
• Ability to pass a pre‑employment background check and drug screening.
• Reliable, punctual, and flexible schedule adherence within our operating hours (Mon‑Sat, 8 a.m.–9 p.m. ET).
• Michigan residency and a dedicated, distraction‑free home workspace.
• High‑speed wired internet connection (Ethernet cable required).

Preferred Qualifications

• Experience in automotive or technical support roles.
• Familiarity with CRM platforms and ticketing systems.
• Knowledge of automotive warranties, service schedules, and dealership operations.
• Comfort with AI‑powered tools and virtual assistants.
• Previous remote work experience in a structured contact‑center environment.

Skills & Competencies

• Empathy & Emotional Intelligence: Ability to remain calm and supportive during emotionally charged conversations.
• Problem‑Solving: Quickly diagnose issues and propose effective solutions.
• Attention to Detail: Accurate data entry and meticulous documentation.
• Time Management: Efficiently juggle multiple tasks while maintaining high service quality.
• Adaptability: Thrive in a fast‑paced, repetitive environment with consistent call volume.
• Team Collaboration: Work seamlessly with colleagues across departments.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering automotive knowledge, customer‑service best practices, and advanced troubleshooting.
• Mentorship programs pairing you with senior associates and managers.
• Clear performance metrics that open pathways to higher‑level roles such as Team Lead, Quality Analyst, or Technical Support Specialist.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the automotive ecosystem.
• Annual skill‑development stipend to pursue certifications or courses relevant to your career goals.

Work Environment & Culture at brighthush

Although you will be working from home, you will be part of a vibrant, collaborative community. Our remote associates enjoy:

• Weekly virtual coffee chats and team huddles to stay connected.
• Access to a dedicated internal knowledge base and real‑time chat support.
• Regular feedback loops and performance reviews to help you grow.
• A culture that values work‑life balance, mental health, and personal well‑being.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While the base salary for this role is competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support you both professionally and personally:

• Health, dental, and vision insurance plans.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holiday pay.
• Life and disability insurance.
• 24/7 virtual medical care through Teladoc.
• Wellness resources, including fitness subsidies and mental‑health counseling.
• Employee assistance programs and financial planning workshops.

How to Apply

Ready to join a team that values your voice and empowers you to make a difference? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply to This Job

Join brighthush Today

At brighthush, we’re not just building a customer‑service team; we’re creating a community of dedicated professionals who care about people, technology, and the future of mobility. If you’re a Michigan resident with a passion for helping others and a knack for navigating complex systems, we want to hear from you. Apply now and become part of a company that’s redefining after‑sales support, one conversation at a time.