[Remote] Customer Service Representative – Call Center (Remote – California) | $18.83/hr

Note: The job is a remote job and is open to candidates in USA. Amerit Consulting is recruiting on behalf of an unnamed client, a pharmacy solutions organization serving health plans, employers, and government programs. The Customer Service Representative handles customer inquiries and complaints, provides information about products and services, and documents interactions and resolutions.

Responsibilities

• The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
• A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed
• Customer service agents may be inbound, outbound or a combination of both
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Skills

• Candidate must be authorized to work in USA without requiring sponsorship
• High school diploma from an accredited school or equivalent GED
• Customer service experience
• High call volume experience
• 24/7 call center experience
• Proficient in computer software navigation and dual screens
• Critical thinking and problem-solving skills
• Ability to work independently and manage one's time
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as MS Outlook or data entry software
• Ability to handle complex calls
• Strong verbal & written communication skills, attention to detail, and interpersonal skills
• Bilingual – Spanish
• Pharmacy / medical / healthcare call center experience

Benefits

• 100% remote/work-from-home position
• 6-week paid training

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