Remote Customer Service Representative – Dental Insurance & Claims Specialist – Elevate Customer Experience at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that has been shaping the future of dental insurance for over four decades. With a reputation for innovation, integrity, and a relentless focus on delivering value to both our clients and our people, brighthush has become a trusted partner for Fortune 500 companies and growing startups alike. Our mission is simple: to empower individuals and families with the confidence that comes from knowing they have the right coverage and support when they need it most.

As a remote‑first company, we embrace flexibility and technology to create a work environment that is both collaborative and independent. We believe that great customer service starts with great people, and we invest heavily in training, mentorship, and continuous learning to ensure our team members thrive both professionally and personally.

Why Join brighthush?

• Impactful Work: Every interaction you have helps protect families’ dental health and financial well‑being.
• Remote Flexibility: Work from anywhere in the United States, with the only requirement that you live within 50 miles of our Cary, North Carolina office for occasional in‑person training and engagement events.
• Career Growth: Clear pathways to advance into senior support roles, team leadership, or specialized product expertise.
• Inclusive Culture: A diverse, supportive community that values empathy, curiosity, and continuous improvement.
• Competitive Compensation: A comprehensive pay package that reflects your experience and contributions.
• Benefits & Perks: Health, dental, vision, retirement plans, paid time off, and more.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our dental insurance customers. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat with a focus on clarity, empathy, and efficiency.
• Researching policy details, claim status, and benefit coverage to provide accurate, up‑to‑date information.
• Processing transactions such as enrollment changes, claim submissions, and payment adjustments while ensuring data integrity.
• Escalating complex issues to the appropriate internal teams and following up to guarantee resolution.
• Maintaining meticulous records in Salesforce and other CRM tools to track customer interactions and outcomes.
• Collaborating with cross‑functional teams (Claims, Billing, Product) to resolve customer issues and improve service processes.
• Participating in continuous improvement initiatives, sharing insights from customer feedback to enhance product offerings and support workflows.
• Adhering to company policies, compliance standards, and quality assurance metrics to uphold the highest level of service.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of remote call center or customer service experience.
• Proficiency in navigating multiple computer monitors and applications simultaneously (Salesforce, Microsoft Office Suite, Outlook).
• Strong typing skills and the ability to maintain accuracy under high‑volume conditions.
• Excellent verbal and written communication skills, with a tone that conveys professionalism, empathy, and trust.
• Experience handling dental or other insurance products is highly desirable.
• Prior exposure to a dental office environment or related customer service role is a plus.
• Basic understanding of insurance terminology, policy structures, and claim processes.

Preferred Qualifications

• 2+ years of call center or customer service experience, preferably in the insurance sector.
• Hands‑on experience with Salesforce or similar CRM platforms.
• Knowledge of dental benefit plans, coverage options, and common policy provisions.
• Experience in a remote work setting, demonstrating self‑discipline and time‑management skills.
• Demonstrated ability to handle high‑volume, high‑stress situations while maintaining a calm, customer‑first attitude.
• Previous experience in a dental office or with dental professionals.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping customers solve problems and achieve their goals.
• Analytical Thinking: Ability to interpret policy documents, claim data, and customer history to provide accurate solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable with CRM systems, spreadsheets, and email platforms.
• Adaptability: Quick to learn new products, processes, and technologies.
• Team Collaboration: Works effectively with colleagues across departments to deliver seamless customer experiences.
• Problem‑Solving: Proactively identifies root causes and implements corrective actions.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and ongoing training programs covering product knowledge, compliance, and customer service best practices.
• Mentorship from senior team members and leaders who are committed to your professional development.
• Opportunities to transition into specialized roles such as Claims Analyst, Product Specialist, or Customer Experience Lead.
• Access to industry conferences, webinars, and certifications that enhance your skill set and marketability.
• Regular performance reviews with clear metrics and actionable feedback to help you grow.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote teams are supported by:

• Weekly virtual stand‑ups and team huddles to share updates and celebrate successes.
• Monthly in‑office engagement days in Cary, NC, where team members can connect, learn, and have fun.
• Annual in‑person training sessions that provide hands‑on learning and networking opportunities.
• A flexible work schedule that respects work‑life balance while ensuring coverage for our customers.
• Inclusive policies that celebrate diversity, equity, and belonging.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental health resources.

How to Apply

If you are a dedicated, customer‑focused professional who thrives in a remote environment and is eager to make a tangible difference in people’s lives, we want to hear from you. Join brighthush and become part of a team that values innovation, integrity, and impact.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.