Remote Customer Support Specialist – Release of Information & Data Processing – Brighthush – Tennessee – 100% Remote, 1‑Year Experience, High‑Impact Role

About Brighthush

Brighthush is a trailblazing leader in the health‑data ecosystem, dedicated to safeguarding, connecting, and delivering the world’s most valuable health information. Founded in 2014, our mission is to empower researchers, clinicians, and innovators with secure, high‑quality data that accelerates medical breakthroughs and improves patient outcomes. With a global footprint and a vibrant workforce of over 5,000 professionals, Brighthush thrives on collaboration, integrity, and a relentless pursuit of excellence.

As we expand our customer‑centric operations, we’re looking for a motivated, detail‑oriented Remote Customer Support Specialist to join our Release‑of‑Information (ROI) team. This role is pivotal in ensuring that our clients receive timely, accurate, and compliant support for all ROI inquiries. If you’re passionate about data privacy, enjoy problem‑solving, and thrive in a fast‑paced, remote environment, Brighthush offers you the platform to grow, learn, and make a real impact.

Key Responsibilities

In this role, you will be the frontline advocate for our clients, handling a wide range of ROI inquiries with professionalism and precision. Your day‑to‑day tasks will include:

• Answering and managing high‑volume ROI calls, emails, and written correspondence with a 100% accuracy rate.
• Conducting thorough research to resolve complex information requests, ensuring compliance with all regulatory and company policies.
• Documenting every interaction in our proprietary software systems, maintaining meticulous records for audit and quality purposes.
• Adhering to department and site‑specific processes, including the latest ROI certification standards.
• Meeting or exceeding productivity and quality assurance metrics set by the ROI team.
• Upholding strict confidentiality standards, safeguarding sensitive data at all times.
• Collaborating with cross‑functional teams—Legal, Compliance, and Technical—to resolve escalated issues.
• Participating in mandatory training sessions and in‑service meetings to stay current on industry best practices.
• Maintaining a reliable attendance record and reporting to work as scheduled.
• Assisting with ad‑hoc projects and additional duties as assigned to support overall team success.

Essential Qualifications

To excel in this role, you should possess the following foundational qualifications:

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.
• Minimum of one year of customer‑service experience, preferably in a data‑centric or healthcare environment.
• Proficiency with multi‑line phone systems and call‑center software.
• Intermediate to advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail and a commitment to accuracy in all documentation.
• Excellent verbal and written communication skills, with a friendly, professional demeanor.
• Ability to work independently in a remote setting, managing time effectively and meeting deadlines.
• Completion of a 90‑day ROI Certification course with a score of 85% or higher.
• Understanding of data privacy regulations (HIPAA, GDPR, etc.) is highly desirable.

Preferred Qualifications

While not mandatory, the following experiences and skills will give you a competitive edge:

• Background in medical records, health‑care data management, or insurance claims processing.
• Experience in data entry, proofreading, or editing of technical documents.
• Familiarity with data‑security protocols and compliance frameworks.
• Previous remote work experience, demonstrating self‑discipline and strong communication.
• Knowledge of data‑integration tools or APIs used in health‑data ecosystems.

Skills & Competencies

Success at Brighthush requires a blend of technical aptitude, interpersonal finesse, and a proactive mindset. Key competencies include:

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Analytical Thinking: Ability to dissect complex inquiries, identify root causes, and propose effective solutions.
• Process Adherence: Commitment to following established procedures and maintaining high quality standards.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Time Management: Efficiently juggling multiple tasks while meeting productivity targets.
• Team Collaboration: Willingness to collaborate with colleagues across departments to resolve issues.
• Continuous Learning: Eagerness to stay updated on industry trends, regulatory changes, and new technologies.

Career Growth & Learning Opportunities

At Brighthush, your professional development is a top priority. As a Remote Customer Support Specialist, you’ll have access to:

• Structured onboarding and ongoing training programs that cover ROI best practices, data‑privacy regulations, and advanced customer‑service techniques.
• Mentorship from senior ROI analysts and compliance experts, providing guidance and career advice.
• Cross‑functional exposure to our Data Engineering, Product Management, and Legal teams, broadening your skill set.
• Opportunities to transition into specialized roles such as ROI Analyst, Compliance Officer, or Customer Success Manager.
• Access to industry conferences, webinars, and certification courses to keep your knowledge current.
• Internal mobility programs that encourage lateral moves and upward progression within Brighthush.

Work Environment & Culture

Brighthush champions a culture of inclusion, innovation, and work‑life balance. Even though this is a fully remote position, you’ll experience:

• A collaborative virtual workspace powered by modern communication tools (Slack, Teams, Zoom).
• Regular virtual coffee chats and team‑building activities to foster camaraderie.
• Transparent leadership that values employee feedback and encourages open dialogue.
• A commitment to mental and physical well‑being, with resources such as virtual wellness programs and flexible scheduling.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, Brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer‑support roles.
• Performance‑based bonuses tied to quality and productivity metrics.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and a fully remote arrangement, allowing you to balance personal and professional commitments.

How to Apply

Ready to join a forward‑thinking organization that values data integrity and customer excellence? Submit your application through the link below and take the first step toward a rewarding career at Brighthush.