Remote Customer Service Representative – Experienced Healthcare Benefits Call Center Sales & Support Specialist – $15/hr – Two Flexible Shifts (9 am‑6 pm EST / 10 am‑7 pm EST) – Temporary Assignment (Sep 2026 – Jan 2027) – Join brighthush

About brighthush – Pioneering the Future of Work

brighthush is redefining the way organizations think about people, benefits, and wellbeing. By blending sophisticated technology platforms with a deeply human‑centric philosophy, brighthush helps companies—from agile startups to global Fortune 500 leaders—design benefit strategies that attract, retain, and inspire top talent. Our mission is simple yet powerful: create workplaces where every employee feels supported, motivated, and equipped to thrive. If you are passionate about shaping the future of work and want to be part of a company that values innovation, empathy, and impact, brighthush is the place where your ideas will be heard and your career will accelerate.

Why brighthush Leads the Workforce Solutions Landscape

At brighthush we don’t just deliver services; we build ecosystems that enable continuous improvement. Our proprietary platform combines data analytics, artificial intelligence, and intuitive user experiences to deliver personalized benefit journeys. This unique blend of cutting‑edge tech and genuine human connection makes brighthush the trusted partner for organizations seeking to create competitive advantage through their people strategies.

Position Overview – Remote Customer Service Representative

Job Title: Remote Customer Service Representative – Call Center Sales & Support Specialist Compensation: $15 per hour (hourly rate includes overtime eligibility as per applicable law) Shift Options: Two fully remote shifts – 9 am – 6 pm EST or 10 am – 7 pm EST Location: 100 % remote – equipment and high‑speed internet stipend provided by brighthush Employment Type: Temporary (projected start: 28 Sep 2026 – end: 15 Jan 2027) with potential for permanent conversion based on performance Reporting To: Call Center Team Lead, brighthush

Your Impact as a Frontline Champion

In this role you will be the first human touchpoint for prospective and existing customers exploring brighthush’s healthcare benefits solutions. Your voice will shape first impressions, turn curiosity into commitment, and guide callers through a seamless sales and support journey. By delivering accurate information, empathetic service, and proactive problem‑solving, you will directly influence conversion rates, customer satisfaction scores, and the overall reputation of brighthush in the marketplace.

Key Responsibilities

• Inbound Call Management: Answer high‑volume inbound calls from individuals and corporate clients interested in brighthush’s healthcare benefits packages, ensuring each interaction begins with a warm, professional greeting.
• Intelligent Call Routing: Utilize brighthush’s advanced call routing system to direct callers to the appropriate specialist, department, or escalation queue while maintaining compliance with internal protocols.
• Script Adherence & Personalization: Follow the brighthush call script for each partnership tier, customizing language to reflect the caller’s unique situation while preserving brand consistency.
• Quality Assurance & Compliance: Meet or exceed QA standards, including strict adherence to Do‑Not‑Call (DNC) regulations, data privacy policies, and industry‑specific compliance requirements.
• CRM Documentation: Accurately capture call details, customer intent, and follow‑up actions in brighthush’s CRM platform, ensuring data integrity for downstream sales and support teams.
• Lead Qualification & Conversion: Work closely with the sales team to qualify inbound leads, schedule follow‑up appointments, and convert qualified prospects into pipeline opportunities.
• Customer Support & Issue Resolution: Provide real‑time assistance, troubleshoot common issues, and guide callers through enrollment, claim status, or benefit clarification processes.
• Relationship Building: Establish rapport through active listening, empathy, and clear communication, fostering trust that encourages repeat engagement.
• Performance Tracking: Monitor personal metrics such as call volume, average handle time, conversion rate, and customer satisfaction (CSAT) scores; report trends to the Team Lead.
• Continuous Learning: Participate in weekly training webinars, product update briefings, and industry trend sessions to stay current on healthcare benefits, regulatory changes, and sales techniques.
• Process Improvement: Offer feedback on script effectiveness, system usability, and workflow bottlenecks to help brighthush refine its customer experience strategy.

Essential Qualifications

brighthush seeks candidates who combine proven experience with a genuine passion for helping people. The following qualifications are required:

• High school diploma or equivalent (GED accepted).
• Minimum of 1 year of professional customer service experience, preferably in a call‑center environment.
• Demonstrated success in remote work settings, including self‑discipline, reliable internet connectivity, and a dedicated home office space.
• Strong typing proficiency (minimum 40 wpm) and solid computer literacy (Microsoft Office, web navigation, and basic troubleshooting).
• 1–2 years of call‑center sales experience with a track record of meeting or exceeding conversion targets.
• Exceptional verbal and written communication skills, with the ability to convey complex benefit information in clear, concise language.
• Active listening abilities, enabling you to ask probing questions, uncover underlying concerns, and address objections effectively.
• Professional demeanor, friendly attitude, and the capacity to build rapport quickly over the phone.
• Strong work ethic, multitasking capability, and adaptability to shifting priorities in a fast‑paced environment.

Preferred Qualifications (Nice‑to‑Have)

• Experience in collections, insurance sales, or related financial services.
• Familiarity with leading CRM platforms such as Salesforce, HubSpot, or Zoho.
• Working knowledge of healthcare benefits terminology, enrollment processes, and regulatory frameworks (e.g., ACA, HIPAA).
• Background in high‑volume call‑center operations, including exposure to performance dashboards and real‑time monitoring tools.
• Previous experience with remote collaboration tools (Slack, Microsoft Teams, Zoom) and virtual meeting etiquette.

Core Competencies & Soft Skills

• Communication: Articulate ideas clearly, adapt tone to audience, and convey product value persuasively.
• Active Listening: Capture subtle cues, confirm understanding, and respond with empathy.
• Problem‑Solving: Diagnose issues quickly, propose actionable solutions, and follow through to resolution.
• Time Management: Prioritize tasks, manage call queues efficiently, and meet daily performance targets.
• Team Collaboration: Partner with sales, marketing, and support colleagues to ensure a seamless customer journey.
• Adaptability: Thrive amid evolving scripts, product updates, and shifting business priorities.
• Customer‑Centric Mindset: Place the caller’s needs at the forefront of every interaction.

Career Growth & Learning Opportunities

Although this role is temporary, brighthush is committed to your long‑term professional development. You will gain:

• Industry Expertise: In‑depth exposure to the healthcare benefits market, regulatory considerations, and emerging trends.
• Technical Proficiency: Hands‑on experience with state‑of‑the‑art call‑center software, CRM systems, and analytics dashboards.
• Mentorship: Direct guidance from senior sales and customer‑success leaders who will share best practices and career advice.
• Learning Resources: Access to brighthush’s online learning portal, featuring courses on sales techniques, product knowledge, communication skills, and remote‑work productivity.
• Pathway to Permanence: High‑performing temporary team members are often considered first for full‑time openings across brighthush’s expanding portfolio of roles.
• Cross‑Functional Exposure: Opportunities to collaborate with product, marketing, and data‑analytics teams, broadening your business acumen.

Work Environment & Culture at brighthush

brighthush champions a people‑first culture that values diversity, inclusion, and continuous improvement. As a remote employee you will enjoy:

• Flexible scheduling within the two designated shifts, allowing you to balance personal commitments.
• A fully equipped home‑office kit (headset, webcam, ergonomic accessories) shipped directly to your doorstep.
• Regular virtual team huddles, coffee chats, and one‑on‑one check‑ins to foster connection and collaboration.
• Inclusive policies that celebrate different backgrounds, perspectives, and experiences.
• Recognition programs that spotlight outstanding performance, innovative ideas, and teamwork.
• Access to a vibrant community of remote professionals through brighthush’s internal social platform, where you can share tips, celebrate wins, and build lasting relationships.

Compensation, Perks & Benefits

While the role is temporary, brighthush offers a competitive compensation package and a suite of benefits for eligible participants:

• Hourly Rate: $15 per hour, paid bi‑weekly.
• Performance Incentives: Quarterly bonuses tied to conversion rates, CSAT scores, and attendance metrics.
• Health & Wellness: Access to health, dental, and vision coverage for eligible employees, plus a wellness stipend for fitness or mental‑health resources.
• Paid Time Off: Pro‑rated PTO and paid holidays aligned with the project timeline.
• Professional Development Stipend: Annual budget to pursue certifications, courses, or conferences relevant to your role.
• Employee Assistance Program (EAP): Confidential counseling, legal, and financial guidance services.
• Technology Allowance: Monthly reimbursement for internet service and optional equipment upgrades.
• Recognition & Rewards: Spot awards, peer‑nominated accolades, and virtual celebration events.

How to Apply – Your Next Step Toward a Rewarding Remote Career

If you are ready to become the voice of brighthush, help customers navigate complex benefit options, and grow your sales expertise in a supportive, tech‑forward environment, we want to hear from you. Follow these steps to submit your application:

1. Prepare an up‑to‑date résumé highlighting relevant call‑center, sales, and remote‑work experience.
2. Craft a concise cover letter that explains why you are passionate about healthcare benefits and how your skill set aligns with the responsibilities outlined above.
3. Click the “Apply Now” button below, upload your documents, and complete the short pre‑screen questionnaire.
4. After submission, a brighthush recruiter will review your profile and reach out to schedule a virtual interview.

Apply Now – Join brighthush Today

Closing Invitation

At brighthush, every conversation is an opportunity to spark positive change. As a Remote Customer Service Representative, you will be the first point of contact for individuals seeking reliable, compassionate healthcare benefit solutions. Your dedication, professionalism, and enthusiasm will directly influence customer satisfaction and the overall success of our mission to build better workplaces. Take the next step in your career journey—apply now and become part of a forward‑thinking team that values your growth as much as its own.