Remote Customer Service Representative – Full‑Time, Paid Training, Career Growth Opportunity at brighthush

About brighthush

Welcome to brighthush, a dynamic leader in the customer experience ecosystem, delivering innovative solutions that connect brands with their audiences across multiple channels. Our mission is to empower every customer interaction with empathy, efficiency, and expertise. As a remote‑first organization, brighthush embraces flexibility, technology, and a culture of continuous learning, ensuring that our team members thrive both professionally and personally. Whether you’re just starting your career or looking to elevate your expertise, brighthush offers a supportive environment where ambition meets opportunity.

Why Choose a Career with brighthush?

At brighthush, we recognize that our people are our greatest asset. Joining our team means you’ll benefit from:

• Paid, comprehensive training that equips you with the tools and knowledge to succeed from day one.
• A team‑oriented remote work environment that fosters collaboration, mentorship, and shared success.
• Clear career advancement pathways, with internal promotions and skill‑building programs.
• A robust benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off, and paid holidays.
• Competitive hourly compensation starting at $15.00 per hour, with performance‑based incentives.
• State‑of‑the‑art, company‑issued equipment and a reliable home‑office setup to ensure you can work comfortably and efficiently.

Position Overview

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our clients, delivering exceptional service, resolving inquiries, and maintaining the highest standards of accuracy and compliance. This role is ideal for self‑motivated individuals who thrive in a fast‑paced, technology‑driven environment and are eager to make a tangible impact on customer satisfaction.

Key Responsibilities

In this role, you will:

• Provide courteous, knowledgeable assistance to customers regarding their accounts, billing, and service inquiries.
• Accurately document all interactions and account updates within the client’s CRM system, ensuring data integrity.
• Explain account status, payment options, and resolution steps in clear, easy‑to‑understand language.
• Assist customers with delinquent accounts, applying state‑specific guidelines and offering viable repayment solutions.
• Adhere to all applicable State and Federal regulations, including privacy and consumer protection statutes.
• Maintain an average inbound handle time that meets or exceeds departmental benchmarks.
• Achieve and sustain Quality Assurance (QA) scores by delivering consistent, high‑quality service.
• Meet production metrics such as call volume, schedule adherence, and after‑call work completion.
• Continuously seek opportunities to improve processes, share best practices, and contribute to team knowledge bases.

Essential Qualifications

To be successful in this role, you should possess the following:

• Prior call‑center experience – a proven track record of handling inbound calls in a fast‑moving environment.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly.
• Demonstrated ability to navigate multiple systems or screens simultaneously while maintaining a professional demeanor.
• Strong active‑listening skills to accurately identify customer needs and provide appropriate solutions.
• Effective problem‑solving capabilities, with a focus on delivering win‑win outcomes.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and comfort learning new software platforms.
• Reliable broadband internet connection (minimum 100 Mbps download and upload) via a hard‑wired Ethernet connection; Wi‑Fi or dial‑up connections are not acceptable.
• A quiet, dedicated workspace that meets brighthush’s remote‑work standards for professionalism and privacy.

Preferred Skills & Attributes

• Experience with CRM or ticketing systems such as Salesforce, Zendesk, or similar platforms.
• Familiarity with collections or financial services environments, including knowledge of state‑specific debt‑recovery regulations.
• Certification or training in customer service excellence (e.g., COPC, CCSP).
• Demonstrated ability to work independently while staying aligned with team goals and company culture.
• Flexibility to adapt to shifting schedules, including weekend coverage as outlined in the hours of operation.

Technical Requirements for Remote Work

brighthush is committed to providing you with the technology you need to succeed. As part of the onboarding process, you will receive:

• A company‑issued laptop pre‑loaded with all required applications and security software.
• A headset with noise‑cancelling capabilities to ensure clear communication.
• Access to a secure VPN for safe connection to client systems.

In addition, you must meet the following minimum technical standards:

• Hard‑wired Ethernet connection with at least 100 Mbps download and upload speeds (verified via a speed test).
• Operating system compatibility (Windows 10 or later, macOS 11 or later).
• Up‑to‑date antivirus and firewall protection.

Compensation, Schedule, and Benefits

Compensation: $15.00 per hour, with eligibility for performance‑based bonuses after the probationary period.

Training Schedule: Paid training begins on Monday, December 7, 2026, Monday‑Friday, 8 am – 5 pm EST. During training, you will receive a set schedule within the broader operational hours.

Operational Hours (Post‑Training): Monday‑Friday, 10 am – 9 pm EST; Saturday, 7 am – 5 pm EST. Flexibility to work within these windows is required.

Benefits Include

• Medical, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with employer matching contributions.
• Paid time off (PTO) accrual and paid holidays.
• Employee assistance program (EAP) for personal and professional support.
• Continuous learning stipend for certifications, courses, or conferences.
• Recognition programs that celebrate top performers and innovative ideas.

Career Development & Growth Pathways

brighthush invests heavily in the professional growth of its team members. As a Customer Service Representative, you will have access to:

• Structured mentorship programs pairing you with seasoned agents and supervisors.
• Internal training modules covering advanced communication techniques, compliance, and product knowledge.
• Opportunities to transition into specialized roles such as Team Lead, Quality Assurance Analyst, or Account Specialist.
• Cross‑functional exposure to sales, operations, and technology teams, broadening your skill set.
• Regular performance reviews that identify strengths, development areas, and clear promotion criteria.

Work Environment & Culture at brighthush

Our remote‑first philosophy is built on trust, accountability, and a shared commitment to excellence. At brighthush you will experience:

• A collaborative virtual community with regular team huddles, virtual coffee chats, and knowledge‑sharing sessions.
• Transparent communication from leadership, including quarterly town halls and open‑door policies.
• Recognition of diversity and inclusion, fostering a workplace where every voice is valued.
• Well‑being initiatives such as virtual fitness classes, mental‑health webinars, and ergonomic home‑office guidance.
• Celebrations of milestones, birthdays, and achievements through digital events and surprise giveaways.

Application Process

After submitting your application, you will receive an email with instructions to complete a series of assessments on our online platform, Harver. This AI‑powered assessment is a required step in our screening process and helps us match your strengths with the role’s requirements. Once you successfully complete the assessment, a recruiter will contact you to schedule a virtual interview and discuss next steps.

Equal Opportunity Employment

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable law.

Ready to Join brighthush?

If you are ambitious, self‑motivated, and eager to deliver exceptional customer experiences while growing your career, we want to hear from you. Apply today and take the first step toward a rewarding future with brighthush.