Remote Customer Service Representative – High‑Performance Contact Center Specialist (Michigan Residents)

About brighthush

brighthush is a leading global partner in the automotive industry, renowned for delivering exceptional customer experiences that keep drivers on the road and their smiles on the face. With a legacy of innovation, reliability, and a passion for service, brighthush has become the trusted bridge between vehicle owners and the dealership service teams that keep their cars running smoothly. Our mission is simple: to create moments of delight for every customer, every time. As a remote-first organization, we empower associates to work from the comfort of their own homes while maintaining the high standards of quality and efficiency that our partners expect.

Why Join brighthush?

• Impactful Work – Every call you handle directly supports a vehicle owner’s journey, ensuring they receive timely, accurate, and empathetic assistance.
• Remote Flexibility – Work from anywhere in Michigan with a structured schedule that respects your life outside of work.
• Growth Opportunities – From associate to team lead, brighthush offers clear career pathways and continuous learning.
• Competitive Compensation & Benefits – Comprehensive health coverage, retirement plans, paid time off, and wellness resources.
• Inclusive Culture – We celebrate diversity, foster belonging, and provide a respectful environment for all associates.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline liaison between vehicle owners and our dealership partners. Your day-to-day will involve:

• Handling inbound and outbound customer interactions via phone, chat, and email with a consistent, upbeat tone.
• Utilizing web‑based tools and internal systems to research and resolve customer inquiries efficiently.
• Documenting each interaction accurately in our CRM, ensuring data integrity and compliance.
• Managing assigned cases from initiation to resolution, following defined processes and escalation protocols.
• Maintaining high call quality scores through adherence to quality assurance metrics and continuous improvement.
• Collaborating with cross‑functional teams (service, parts, finance) to provide holistic solutions.
• Participating in ongoing training sessions to stay updated on product knowledge and process enhancements.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience in a fast‑paced environment (call center, retail, hospitality, or similar).
• Strong written and verbal communication skills in English.
• Proficiency in multitasking, with the ability to navigate multiple systems simultaneously.
• Comfortable using AI tools and web resources to enhance customer interactions.
• Typing speed of at least 25 words per minute.
• Ability to pass a pre‑employment background check and drug screen.
• Reliable, punctual, and consistent attendance – schedules are fixed and critical to queue management.
• Michigan residency required for remote work.

Preferred Qualifications

• Experience in the automotive or automotive service industry.
• Knowledge of CRM platforms such as Salesforce or Zendesk.
• Previous exposure to remote contact center operations.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Customer‑Centric Mindset – Empathy, patience, and a genuine desire to help.
• Technical Aptitude – Quick adaptation to new software and digital tools.
• Attention to Detail – Accurate documentation and adherence to compliance standards.
• Time Management – Ability to prioritize tasks and manage call queues efficiently.
• Problem‑Solving – Analytical thinking to resolve complex customer issues.
• Team Collaboration – Willingness to share insights and support peers.

Career Growth & Learning

At brighthush, we believe that investing in our associates fuels both personal and professional growth. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, soft skills, and advanced troubleshooting.
• Mentorship programs pairing you with experienced team leads for guidance and career advice.
• Clear promotion pathways – from Associate to Team Lead, Supervisor, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the automotive ecosystem.
• Annual performance reviews that recognize achievements and set actionable goals.

Work Environment & Culture

While you’ll be working remotely, brighthush maintains a structured, high‑energy contact center culture that values:

• Consistency – Fixed schedules and defined processes keep the team aligned.
• Transparency – Open communication channels with leadership and peers.
• Recognition – Regular shout‑outs, awards, and incentive programs celebrate outstanding performance.
• Well‑being – Resources for mental health, physical fitness, and work‑life balance.
• Innovation – A culture that encourages experimentation and continuous improvement.

Compensation & Benefits

While the base salary is competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support you both professionally and personally:

• Health & Wellness – Medical, dental, and vision coverage, plus 24/7 telehealth access via Teladoc.
• Financial Security – 401(k) with company match, flexible spending accounts, and life insurance.
• Work‑Life Balance – Paid time off, flexible scheduling, and a generous holiday calendar.
• Wellness Programs – Incentives for annual check‑ups, tobacco cessation, and chronic condition management.
• Professional Development – Tuition reimbursement, certifications, and conference sponsorships.
• Employee Assistance – Confidential counseling and support services.

Remote Work Requirements

To ensure a seamless experience for both you and our partners, please meet the following technical and environmental prerequisites:

• Michigan residency.
• Secluded, distraction‑free workspace.
• High‑speed, wired internet connection (cable or fiber).
• Computer connected to modem/router via Ethernet cable.
• Reliable power supply and backup options.

How to Apply

Ready to join a team that values excellence, innovation, and customer delight? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply to This Job

Questions Before You Apply?

Our brighthush Talent Acquisition team is here to help. Reach out via live chat during the following hours:

• Monday‑Friday: 8 a.m. – 5 p.m. Eastern / 7 a.m. – 4 p.m. Central / 6 a.m. – 3 p.m. Mountain / 5 a.m. – 2 p.m. Pacific
• After‑hours inquiries will be answered the next business day.

Chat with a brighthush Talent Acquisition Specialist at careers.brighthushcompanies.com.

brighthush Commitment to Diversity & Inclusion

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. We provide reasonable accommodations for individuals with disabilities throughout the application and interview process. If you require assistance, please contact [email protected].

Legal & Compliance

brighthush utilizes E‑Verify during onboarding for all hires. Learn more about E‑Verify and your rights to work at https://mrly.info/bau. For California applicants, view our CCPA Notice at https://mrly.info/ccpa. Our privacy policy can be found at https://mrly.info/jjc.

Join brighthush Today

We’re excited to welcome dedicated, customer‑focused individuals who thrive in a fast‑paced, remote environment. If you’re ready to make a tangible difference in the lives of vehicle owners and grow your career with a global leader, we encourage you to apply now. Let’s drive success together.