Summer 2027 Customer Experience Analyst Graduate Intern – Digital Strategy, UX & Analytics in Healthcare Innovation

About brighthush

brighthush is a trailblazing leader in the dental and broader health services sector, dedicated to transforming patient care through cutting‑edge technology, data‑driven insights, and a relentless focus on the patient experience. With a portfolio that spans clinical care, digital engagement, and community outreach, brighthush is committed to delivering seamless, personalized, and friction‑free interactions at every touchpoint. Our mission is to empower patients to achieve optimal oral health while fostering a culture of innovation, collaboration, and continuous improvement.

Why Join brighthush as a Customer Experience Analyst Graduate Intern?

As a graduate student, you’ll have the unique opportunity to immerse yourself in the intersection of customer experience, digital strategy, and healthcare analytics. This internship is designed to give you hands‑on exposure to real‑world projects that shape the future of patient engagement, while building a foundation for a career in CX, UX, product management, or analytics. You’ll work alongside seasoned professionals, contribute to high‑impact initiatives, and gain mentorship that accelerates your professional growth.

Key Responsibilities

• Voice‑of‑Customer Analysis: Collect, clean, and analyze VOC data from surveys, social media, and patient feedback platforms to uncover trends and pain points.
• Customer Journey Mapping: Design and refine journey maps that illustrate patient interactions across digital and in‑person channels, identifying opportunities for improvement.
• Digital Experience Assessment: Evaluate the usability and performance of brighthush’s website, mobile app, and patient portals using tools such as Adobe Analytics, Hotjar, and Google Analytics.
• Data‑Driven Recommendations: Translate analytical findings into actionable insights, supporting cross‑functional teams in prioritizing enhancements.
• SEO & Content Optimization: Collaborate with marketing to audit content, recommend keyword strategies, and improve search visibility.
• Reporting & Presentation: Prepare concise, data‑rich reports and slide decks for senior leadership, ensuring clarity and impact.
• Process Improvement: Identify bottlenecks in patient workflows and propose solutions that enhance efficiency and satisfaction.
• Project Collaboration: Partner with product owners, UX designers, and analytics partners on pilot initiatives, including AI‑driven recommendation engines and chatbot integrations.
• Mentorship & Learning: Participate in structured learning modules, workshops, and one‑on‑one mentorship sessions to deepen your expertise in CX and analytics.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Data Science, Psychology, or a related field.
• Currently enrolled in a graduate program (full‑time or part‑time) at an accredited university.
• Strong analytical mindset with proficiency in Excel, SQL, or similar data manipulation tools.
• Excellent written and verbal communication skills, capable of translating complex data into clear insights.
• Demonstrated ability to work collaboratively in cross‑functional teams.
• Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced environment.
• U.S. work authorization; no visa sponsorship will be provided.

Preferred Qualifications

• Graduate coursework or experience in Business Analytics, Marketing Analytics, Customer Experience Management, Human‑Centered Design, UX, Digital Marketing, Product Management, or Healthcare Administration.
• Hands‑on experience with VOC tools (Medallia, Qualtrics), journey mapping software (Smaply, Miro), or digital analytics platforms (Adobe Analytics, Google Analytics).
• Familiarity with AI/ML concepts applied to customer experience, such as recommendation engines or chatbots.
• Experience in a healthcare or dental environment, understanding of HIPAA compliance and patient privacy considerations.
• Prior project experience that demonstrates end‑to‑end data analysis, from data collection to actionable recommendation.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets, identify patterns, and derive meaningful insights.
• Customer‑Centric Mindset: Passion for improving patient journeys and creating delightful experiences.
• Technical Proficiency: Comfortable with data visualization tools (Tableau, Power BI), analytics platforms, and basic SQL.
• Project Management: Skilled at prioritizing tasks, managing timelines, and delivering results under tight deadlines.
• Collaboration: Proven track record of working effectively with stakeholders across marketing, product, IT, and operations.
• Communication: Strong storytelling ability, capable of presenting data insights to both technical and non‑technical audiences.
• Adaptability: Quick learner who thrives in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an intern, you’ll:

• Participate in a structured internship curriculum that includes workshops on UX research, data storytelling, and digital strategy.
• Receive mentorship from senior CX leaders and data scientists who will guide your professional development.
• Gain exposure to multiple career tracks—Customer Experience, UX Design, Product Management, Marketing Analytics, and Business Strategy—allowing you to discover where your passion lies.
• Work on high‑visibility projects that directly influence patient satisfaction scores and operational efficiency.
• Build a portfolio of real‑world case studies and deliverables that can be showcased to future employers.
• Be considered for full‑time roles at brighthush upon successful completion of the internship, with a clear pathway to leadership positions.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative culture. Our values center on:

• Patient‑First Philosophy: Every decision is guided by the goal of enhancing patient experience.
• Data‑Driven Decision Making: We rely on evidence and analytics to shape strategy.
• Continuous Learning: Employees are encouraged to pursue certifications, attend conferences, and engage in cross‑departmental projects.
• Diversity & Inclusion: We celebrate diverse perspectives and promote an environment where everyone can thrive.
• Work‑Life Balance: Flexible work arrangements, wellness programs, and supportive leadership ensure a healthy balance.

Compensation, Perks, and Benefits

While specific compensation details are tailored to individual qualifications and market conditions, interns can expect:

• Competitive hourly rate aligned with industry standards for graduate interns.
• Paid time off and holiday pay during the internship period.
• Access to brighthush’s employee wellness program, including gym memberships and mental health resources.
• Professional development stipend for conferences, courses, or certifications.
• Opportunity to network with senior leaders and participate in company‑wide events.

How to Apply

If you’re ready to shape the future of patient experience, bring your analytical acumen, and thrive in a collaborative environment, we encourage you to apply now. Submit your resume, a cover letter detailing your interest in CX and analytics, and any relevant project samples.

Join brighthush this summer and become a catalyst for transformative change in healthcare customer experience.

Apply today and start your journey with brighthush!