Remote Customer Service Representative – Home Healthcare Support – Flexible Hours – Join brighthush

About brighthush and the Home Healthcare Revolution

At brighthush, we’re redefining the way people receive compassionate, high‑quality care in the comfort of their own homes. Our mission is to connect patients, families, and healthcare providers through a seamless, technology‑driven platform that empowers everyone to make informed decisions about health and wellness. Whether you’re a seasoned customer‑service professional or a recent graduate eager to make a difference, brighthush offers a dynamic, inclusive environment where your voice matters and your impact is felt.

Why Work With brighthush?

• Flexibility at Your Fingertips: Set your own schedule within our core operating window (Mon‑Fri, 8 am – 7 pm ET) and balance work with life.
• Remote‑First Culture: Work from anywhere—your home, a coffee shop, or a quiet corner of the city.
• Meaningful Impact: Every call you handle helps patients access essential home‑health services, improving lives one conversation at a time.
• Growth & Development: Continuous learning opportunities, mentorship, and a clear career ladder in customer support, operations, and beyond.
• Competitive Compensation: Earn $12 per hour plus performance incentives, with the potential for overtime and bonuses.
• Comprehensive Benefits: Health, dental, and vision coverage for full‑time contractors, flexible spending accounts, and wellness programs.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the first point of contact for patients and providers seeking home‑healthcare services. Your role will involve:

• Answering inbound calls and responding to emails from patients, caregivers, and referral sources.
• Reviewing patient histories and verifying membership status using our secure portal.
• Collecting and entering accurate clinical and demographic data into the client’s patient portal.
• Scheduling appointments and coordinating with home‑care teams to ensure timely service delivery.
• Providing technical support for patients and providers navigating our digital platform.
• Escalating complex issues to the appropriate department while maintaining a high level of customer satisfaction.
• Maintaining detailed logs of interactions and following up on pending actions.
• Adhering to HIPAA regulations and company policies regarding patient privacy and data security.
• Participating in ongoing training sessions to stay current on product updates and industry best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer‑service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including Microsoft Office Suite, CRM systems, and web‑based applications.
• Ability to work independently, manage time effectively, and maintain focus in a remote environment.
• Excellent problem‑solving skills and a calm, empathetic demeanor when dealing with patients and providers.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Availability to work at least 20 hours per week within the core operating window (Mon‑Fri, 8 am – 7 pm ET).

Preferred Qualifications

• Experience with electronic health record (EHR) systems or patient‑management platforms.
• Background in home‑healthcare, nursing, or medical billing.
• Knowledge of HIPAA regulations and data‑privacy best practices.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Strong analytical skills and the ability to interpret data to improve customer experience.

Core Skills & Competencies

• Customer‑centric mindset with a passion for helping others.
• Exceptional listening and questioning techniques to uncover patient needs.
• Adaptability to rapidly changing priorities and new technologies.
• Team collaboration, even when working remotely.
• Attention to detail and commitment to accuracy in data entry.
• Resilience under pressure and the ability to remain calm during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Representative, you can:

• Progress to a Senior Support Specialist role, leading complex cases and mentoring new hires.
• Transition into a Quality Assurance Analyst, ensuring the highest standards of service delivery.
• Move into Operations or Project Management, shaping the future of our platform and processes.
• Participate in our internal training programs, including certifications in healthcare compliance, data privacy, and customer‑experience design.
• Attend industry conferences and webinars to stay ahead of trends in home‑healthcare and customer support.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote team enjoys:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly “Wellness Wednesdays” featuring guided meditation, fitness challenges, and mental‑health resources.
• Open‑door policy—your voice is heard, whether you’re a new hire or a senior leader.
• Inclusive hiring practices that value diversity, equity, and belonging.
• Access to a digital library of learning resources, podcasts, and industry reports.

Compensation, Perks, and Benefits

While the base rate is $12 per hour, we offer a comprehensive package that supports your well‑being and professional growth:

• Competitive hourly wage with potential for overtime and performance bonuses.
• Health, dental, and vision insurance options for full‑time contractors.
• Flexible spending accounts for medical and dependent care expenses.
• Paid time off for holidays, sick leave, and personal days.
• Employee assistance program (EAP) for mental‑health support.
• Annual stipend for home‑office equipment upgrades.
• Access to a wellness app with guided workouts, mindfulness sessions, and nutrition plans.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to make a difference from the comfort of your own home? Click the link below to submit your application and join the brighthush family. We’re hiring fast, so don’t wait—your next career adventure starts here.

Apply to brighthush Today

Join brighthush – Where Compassion Meets Innovation

At brighthush, we’re more than a company—we’re a community dedicated to improving lives through technology and empathy. If you’re passionate about customer service, eager to learn, and ready to help patients receive the care they deserve, we want to hear from you. Apply now and become a vital part of a mission that truly matters.