Remote Customer Service Representative – Home Healthcare Support – Flexible Hours – Join brighthush

About brighthush and the Home Healthcare Revolution

At brighthush, we’re redefining the way people receive care in the comfort of their own homes. Our mission is to connect patients, families, and healthcare providers through a seamless, technology‑driven platform that delivers personalized support, timely information, and compassionate service. As the home‑healthcare industry continues to grow—driven by an aging population, advances in telehealth, and a shift toward patient‑centered care—brighthush is at the forefront, empowering caregivers and patients alike to thrive.

We’re looking for a dedicated, empathetic, and tech‑savvy Remote Customer Service Representative to become the first point of contact for patients and referral sources. If you thrive in a fast‑paced environment, love helping people, and enjoy the flexibility of working from home, we want you on our team.

Key Responsibilities

• Patient & Referral Source Support: Serve as the initial touchpoint for patients, family members, and referral partners seeking home‑healthcare services.
• Inbound Call Management: Receive, triage, and respond to calls from providers, referral sources, and potential patients during our operating window (Mon‑Fri, 8 AM–7 PM ET).
• Patient History Review: Access and review patient records as needed to provide accurate information and support.
• Membership Verification: Confirm patient eligibility and membership status, ensuring compliance with program guidelines.
• Data Entry & Portal Management: Collect and input clinical and demographic data into brighthush’s secure patient portal, maintaining data integrity and confidentiality.
• Appointment Coordination: Schedule and confirm appointments, ensuring patients receive timely care and providers have accurate schedules.
• Technical Assistance: Offer basic troubleshooting and guidance for patients and referral partners using our digital tools.
• Follow‑Up & Documentation: Record call notes, update patient records, and follow up on outstanding items to close the loop.
• Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve the patient experience.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare, insurance, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, web browsers, and basic office software (Word, Excel, Outlook).
• Experience with customer relationship management (CRM) or patient portal systems is highly desirable.
• Excellent problem‑solving skills and the ability to remain calm under pressure.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets HIPAA privacy standards.
• Availability to work at least 20 hours per week, with flexibility to set your own schedule within the company’s operating hours.

Preferred Qualifications

• Prior experience as a home‑healthcare or medical call center agent.
• Knowledge of medical terminology, insurance processes, and patient eligibility criteria.
• Familiarity with HIPAA regulations and data privacy best practices.
• Experience with telehealth platforms and virtual care coordination.
• Strong analytical skills and the ability to interpret data to improve service delivery.
• Background in training or mentoring new team members.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to improve patient outcomes.
• Communication Excellence: Clear, concise, and empathetic communication across phone, email, and chat.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic tech issues.
• Time Management: Ability to prioritize tasks, manage call volume, and meet performance metrics.
• Adaptability: Quick to learn new processes, tools, and industry updates.
• Team Collaboration: Works well with cross‑functional teams, including clinical staff, operations, and IT.
• Data Integrity: Meticulous attention to detail when entering and verifying patient information.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering healthcare fundamentals, compliance, and advanced customer service techniques.
• Mentorship from experienced team leads and subject‑matter experts.
• Career pathways into clinical coordination, quality assurance, or operations management.
• Regular performance reviews with clear metrics and opportunities for advancement.
• Access to industry conferences, webinars, and certifications (e.g., Certified Customer Service Professional).

Work Environment & Company Culture

brighthush is a fully remote, inclusive, and collaborative organization. We value:

• Flexibility: Set your own schedule within our core hours and enjoy a healthy work‑life balance.
• Community: Weekly virtual coffee chats, team‑building activities, and a vibrant Slack community.
• Diversity & Inclusion: A culture that celebrates diverse perspectives and fosters belonging.
• Innovation: A forward‑thinking mindset that encourages experimentation and continuous improvement.
• Impact: Every call you handle directly contributes to better patient care and improved health outcomes.

Compensation, Perks, and Benefits

We offer competitive pay at $12 per hour, with the potential for overtime and performance bonuses. In addition to base compensation, you’ll enjoy:

• Health, dental, and vision insurance options (for full‑time employees).
• Flexible paid time off and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Technology stipend to support your home‑office setup.
• Regular company‑wide virtual events and recognition programs.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is changing the face of home healthcare. You’ll:

• Make a tangible difference in patients’ lives by ensuring they receive the right care at the right time.
• Work in a flexible, remote environment that respects your personal commitments.
• Grow professionally in a company that values learning, innovation, and career progression.
• Collaborate with passionate professionals who are dedicated to excellence and patient advocacy.

Ready to Make an Impact?

If you’re a compassionate, tech‑savvy communicator who thrives in a dynamic, remote setting, we’d love to hear from you. Bring your expertise, enthusiasm, and commitment to patient care, and help us elevate the home‑healthcare experience for millions.

Apply today and become a vital part of brighthush’s mission to bring brighter, healthier futures to patients everywhere.