Remote Customer Service Representative – Home Healthcare Support – Flexible Hours – Join brighthush

About brighthush

At brighthush, we are redefining the future of home healthcare by combining cutting‑edge technology with compassionate, patient‑first care. Our mission is to empower individuals to live healthier, happier lives in the comfort of their own homes. With a rapidly growing network of providers, patients, and partners across the United States, brighthush is at the forefront of a healthcare revolution that prioritizes accessibility, quality, and personalized service.

Why Work With brighthush?

When you join brighthush, you become part of a dynamic, purpose‑driven team that values innovation, collaboration, and continuous learning. We believe that every team member plays a vital role in delivering exceptional care, and we reward dedication with competitive pay, flexible scheduling, and a host of professional development opportunities. Whether you’re a seasoned customer service veteran or just starting your career, brighthush offers a supportive environment where your contributions are recognized and your growth is nurtured.

Key Responsibilities

• First Point of Contact: Serve as the initial touchpoint for patients seeking home healthcare services, ensuring a warm, welcoming, and efficient experience.
• Inbound Call Management: Receive and respond to calls from providers, referral sources, and potential patients during our operating window (Mon‑Fri, 8 AM‑7 PM ET).
• Patient History Review: Access and review patient records as needed to provide accurate, informed assistance.
• Information Verification: Confirm patient membership status, eligibility, and insurance details to streamline the enrollment process.
• Data Entry: Collect and input clinical and demographic information into the brighthush patient portal with precision and confidentiality.
• Appointment Coordination: Schedule and confirm appointments, ensuring patients receive timely and appropriate care.
• Technical Support: Provide basic troubleshooting and guidance for patients and providers using our digital platforms.
• Quality Assurance: Adhere to company policies, procedures, and compliance standards to maintain the highest level of service quality.
• Continuous Improvement: Offer feedback on process enhancements and participate in training sessions to stay current with industry best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office Suite and web‑based applications.
• Ability to work independently in a remote setting while maintaining high productivity.
• Reliable high‑speed internet connection and a quiet workspace free from distractions.
• Availability to work at least 20 hours per week within the specified operating hours.
• Strong problem‑solving skills and a customer‑centric mindset.

Preferred Qualifications

• Experience working with electronic health records (EHR) or patient portals.
• Knowledge of home healthcare services, insurance processes, or medical terminology.
• Previous remote or independent contractor experience.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Certification in customer service or healthcare administration.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication with patients, providers, and team members.
• Technical Aptitude: Quick learning curve for new software and digital tools.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Collaboration: Strong interpersonal skills to collaborate with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Service Representative, you will have access to:

• Structured onboarding and ongoing training modules covering healthcare compliance, customer experience, and technology use.
• Mentorship programs pairing you with senior team members for guidance and skill enhancement.
• Opportunities to transition into roles such as Patient Coordinator, Clinical Support Specialist, or Operations Analyst.
• Regular performance reviews and clear pathways for advancement based on merit and impact.
• Access to industry conferences, webinars, and certifications at no cost to you.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and impact. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team huddles, social events, and wellness initiatives.
• A collaborative platform that encourages idea sharing and cross‑departmental projects.
• A transparent communication style where every voice is heard.
• Recognition programs that celebrate milestones, achievements, and community contributions.

Compensation & Benefits

We offer a competitive hourly rate of $12 per hour, with the potential for performance‑based bonuses. Additional benefits include:

• Health, dental, and vision coverage options for eligible contractors.
• Paid time off and holiday scheduling aligned with your work hours.
• Access to a digital benefits portal for easy enrollment and management.
• Employee assistance programs and mental health resources.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to make a difference in people’s lives while enjoying the flexibility of remote work? Submit your application through our careers portal or click the link below to join the brighthush team.

Apply to brighthush Today

Closing Statement

At brighthush, your role as a Customer Service Representative is more than a job—it’s a chance to be part of a movement that transforms home healthcare. If you are passionate about delivering exceptional service, thrive in a flexible remote environment, and are eager to grow with a forward‑thinking organization, we want to hear from you. Join us and help shape the future of compassionate care.