Remote Customer Service Representative – Home Healthcare Support & Patient Engagement Specialist at brighthush (Full/Part Time)

About brighthush and the Home Healthcare Revolution

At brighthush, we’re redefining the way people experience home healthcare. Our mission is simple yet powerful: to empower patients, families, and caregivers with seamless, compassionate, and technology‑driven support. By blending cutting‑edge digital tools with a human touch, we create a care ecosystem that’s accessible, efficient, and deeply personalized.

As a Remote Customer Service Representative, you’ll be the first point of contact for patients and providers across the United States. You’ll help shape the patient journey from the very first call, ensuring that every interaction reflects the high standards of care and service that brighthush is known for. Whether you’re answering a question about a new service, verifying membership, or troubleshooting a portal issue, your role is pivotal in delivering the exceptional experience our patients expect.

Join a team that values flexibility, innovation, and continuous learning. Whether you’re a seasoned professional or just starting your career in customer service, brighthush offers a supportive environment where your contributions matter and your growth is a priority.

Key Responsibilities

• Patient & Provider Engagement: Serve as the first point of contact for patients, caregivers, and healthcare providers seeking home healthcare services.
• Inbound Call Management: Receive, triage, and respond to calls from referral sources, potential patients, and existing members.
• Information Verification: Review and verify patient membership status, insurance details, and demographic information.
• Data Entry & Portal Management: Accurately input clinical and demographic data into the brighthush patient portal, ensuring data integrity and compliance with privacy regulations.
• Appointment Coordination: Schedule and confirm appointments, coordinate with care teams, and manage calendar updates.
• Technical Support: Provide first‑line technical assistance for portal access, login issues, and basic software troubleshooting.
• Documentation & Reporting: Maintain detailed call logs, update patient records, and generate weekly reports on call volume, resolution rates, and customer satisfaction metrics.
• Continuous Improvement: Identify process gaps, recommend workflow enhancements, and collaborate with cross‑functional teams to elevate service quality.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM systems, Microsoft Office Suite, and basic data entry.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets privacy standards.
• Availability to work at least 20 hours per week within the operational window of 8 AM–7 PM ET, Monday through Friday.

Preferred Qualifications

• Experience in a healthcare environment, such as medical billing, patient intake, or home health agencies.
• Knowledge of HIPAA regulations and data privacy best practices.
• Familiarity with telehealth platforms and electronic health record (EHR) systems.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Strong problem‑solving skills and the ability to handle high‑volume call traffic with composure.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to improve patient outcomes.
• Communication Excellence: Clear, empathetic, and concise communication across phone, email, and chat.
• Technical Aptitude: Quick learner of new software, comfortable troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks, manage multiple calls, and meet deadlines in a fast‑paced environment.
• Team Collaboration: Willingness to work with cross‑functional teams—care coordinators, IT, and compliance—to resolve complex issues.
• Adaptability: Comfortable with evolving processes, new technologies, and changing patient needs.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the service you provide. When you join our team, you’ll have access to:

• Structured Onboarding: Comprehensive training modules covering patient care protocols, compliance, and our proprietary technology stack.
• Mentorship Programs: Pairing with experienced team members to guide your growth and help you navigate career pathways.
• Skill‑Building Workshops: Regular webinars on topics such as advanced customer service techniques, healthcare regulations, and data analytics.
• Performance‑Based Advancement: Clear criteria for promotion to Senior Customer Service Representative, Team Lead, or Operations Manager roles.
• Cross‑Department Exposure: Opportunities to shadow or assist in care coordination, quality assurance, or product development teams.

Work Environment & Company Culture

Working remotely from the comfort of your own home, you’ll still feel the vibrant pulse of brighthush’s culture. We foster:

• Flexibility: Set your own schedule within the defined operational hours, allowing you to balance work and personal life.
• Collaboration: Daily stand‑ups, weekly team meetings, and open channels for feedback and idea sharing.
• Inclusivity: A diverse workforce that values different perspectives and promotes a sense of belonging.
• Recognition: Regular shout‑outs for outstanding performance, peer‑to‑peer recognition programs, and annual awards.
• Well‑Being Support: Access to mental health resources, virtual fitness classes, and wellness stipends.

Compensation, Perks, and Benefits

While the base rate for this role is $12 per hour, we offer a comprehensive package that enhances your overall experience:

• Competitive Pay: Transparent hourly rates with the potential for overtime and performance bonuses.
• Health & Wellness: Optional health, dental, and vision plans for full‑time employees, with a stipend for part‑time workers.
• Professional Development: Reimbursement for industry certifications, online courses, and conference attendance.
• Technology Allowance: Monthly stipend to equip your home office with the necessary hardware and software.
• Paid Time Off: Accrued vacation days, sick leave, and personal days for full‑time staff; flexible leave for part‑time workers.
• Employee Recognition: Quarterly bonuses, spot awards, and a “Hero of the Month” program.
• Community Impact: Opportunities to volunteer with local health initiatives and participate in brighthush’s corporate social responsibility programs.

Why brighthush is the Right Choice for You

Choosing to work with brighthush means more than just a job—it’s a partnership in shaping the future of home healthcare. You’ll:

• Be part of a mission‑driven organization that prioritizes patient well‑being.
• Enjoy the autonomy of remote work while staying connected to a supportive, collaborative team.
• Benefit from continuous learning and clear pathways for career advancement.
• Contribute to a culture that values empathy, innovation, and excellence.

Ready to Make a Difference?

If you’re passionate about delivering outstanding customer service, thrive in a dynamic remote environment, and want to help patients receive the care they deserve, we’d love to hear from you. Apply today and become a vital part of the brighthush family—where every call is an opportunity to change a life.