Senior Scaled Customer Success Manager – Ads & Amazon Seller Central – Remote US – brighthush

About brighthush

brighthush is the industry’s most forward‑thinking Commerce Media Operating System, empowering brands and agencies to harness the full potential of digital advertising across a unified, AI‑driven platform. With a portfolio that spans over $12 billion in annual ad spend, brighthush delivers real‑time insights, automated optimization, and a single mission‑control experience that drives measurable growth for every customer. Our mission is simple: help sellers and brands unlock the next level of performance, reach, and profitability in an ever‑evolving commerce landscape.

Why brighthush?

At brighthush, we don’t just build careers – we build futures. Our culture is rooted in innovation, data‑driven decision making, and a relentless focus on customer success. You’ll work alongside a global team of product, engineering, and data science experts, all dedicated to redefining how commerce media operates. We champion diversity, inclusion, and continuous learning, offering you the tools and support to grow both personally and professionally.

Role Overview

As a Scaled Customer Success Manager – Ads, you will be the linchpin between brighthush’s cutting‑edge advertising solutions and our customers’ growth ambitions. Your primary focus will be on the brighthush Ads suite and the brighthush Seller Central advertising ecosystem. You will design and execute scalable, data‑driven engagement programs while maintaining high‑touch relationships with key accounts. Your work will directly influence customer retention, expansion, and overall revenue impact.

Key Responsibilities

• Strategic Program Design: Build and iterate on end‑to‑end customer success frameworks that cover onboarding, adoption, renewal, and expansion. Create playbooks that can be deployed at scale while allowing for personalized touchpoints.
• Data‑Driven Insight: Leverage customer data to uncover trends in ad performance, spend patterns, and campaign outcomes. Translate these insights into actionable recommendations that improve ROI and drive growth.
• Direct Account Management: Own a curated portfolio of high‑value customers. Conduct quarterly business reviews, identify expansion opportunities, and provide strategic guidance on ad strategy and budget allocation.
• Product Evangelism: Stay ahead of new features and enhancements in the brighthush Ads platform. Champion adoption through targeted campaigns, webinars, and educational content.
• Cross‑Functional Collaboration: Serve as the primary liaison for Support, Marketing, Product, and Brand Evangelist teams. Shape the prioritization of resources and initiatives that enhance the customer experience.
• Continuous Improvement: Evaluate the self‑serve experience for ads products. Partner with product teams to refine user flows, onboarding journeys, and feature discoverability based on real customer feedback.
• Performance Reporting: Track, analyze, and report on the impact of your initiatives. Use metrics such as NPS, churn rate, and revenue uplift to demonstrate value and inform future strategy.

Essential Qualifications

• 5+ years of experience in customer success, account management, or retention roles, with a proven track record of owning end‑to‑end programs.
• Hands‑on expertise with brighthush Seller Central Ads (Sponsored Products, Sponsored Brands, Sponsored Display) or a comparable platform.
• Deep understanding of ad campaign structures, bidding mechanics, keyword research, budget optimization, and ROI measurement.
• Experience managing a book of business with direct customer relationships and driving revenue growth through expansion.
• Proficiency with CRM systems, marketing automation tools, and analytics platforms that track ad performance.
• Excellent communication skills, with the ability to explain complex advertising concepts in clear, actionable terms.
• Strong data literacy: ability to analyze campaign data, identify trends, and make data‑driven recommendations.
• Self‑starter mindset: comfortable owning strategy end‑to‑end with minimal oversight, only reviewed at key milestones.

Preferred Qualifications

• Experience in a high‑growth SaaS or e‑commerce environment.
• Knowledge of additional brighthush product suites and how they integrate with broader seller strategies.
• Familiarity with customer data platforms and advanced analytics tools.
• Previous exposure to building and scaling customer success programs in a fast‑paced setting.

What You’ll Bring

• Strategic thinking coupled with an execution mindset.
• Passion for helping customers succeed in their advertising journey.
• Ability to translate data insights into actionable customer guidance.
• Strong interpersonal skills and a collaborative spirit.
• Adaptability to a rapidly evolving product roadmap and market dynamics.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry we serve. You’ll have access to:

• Mentorship from senior leaders across product, engineering, and data science.
• Regular training sessions on the latest advertising trends, data science techniques, and product updates.
• Opportunities to lead cross‑functional projects that shape the future of brighthush’s platform.
• Clear promotion paths within Customer Success, Product Management, and Data Analytics.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model means you can work from anywhere in the US while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Real‑time collaboration tools (Slack, Notion, Figma).
• Access to a global community of peers and experts.
• Regular virtual social events and quarterly in‑person retreats.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $85,000 – $90,000 USD, commensurate with experience.
• Annual performance bonus tied to individual and company metrics.
• 401(k) with employer match.
• Comprehensive health benefits: medical, dental, vision, FSA, HSA, life insurance, and pet insurance.
• Flexible Paid Time Off, paid holidays, and floating holidays.
• Volunteer PTO: up to 2 days per year to support a 501(c)(3) organization.
• Wellness perks: company‑subsidized memberships to Wellhub and Peloton.
• Access to fertility and family‑building resources through Carrot.

Join brighthush Today

If you’re ready to take ownership of customer success at scale, drive real business impact, and grow alongside a team that’s reshaping commerce media, we want to hear from you. Apply now and become a pivotal part of brighthush’s journey to empower brands and sellers worldwide.