Remote Customer Service Representative – Home Healthcare Support Specialist at brighthush

About brighthush and the Home Healthcare Revolution

At brighthush, we are redefining the way people receive compassionate, high‑quality home healthcare services. Our mission is to connect patients, families, and healthcare providers with the right resources, support, and care plans—right from the comfort of their own homes. We believe that every individual deserves personalized, timely, and reliable assistance, and we are building a future where technology and empathy go hand in hand.

As a rapidly growing player in the home healthcare industry, brighthush is committed to delivering exceptional service through a blend of cutting‑edge technology, dedicated professionals, and a culture that values innovation, collaboration, and continuous learning. Whether you are a seasoned customer service veteran or a recent graduate looking to launch your career, brighthush offers a dynamic environment where your contributions directly impact the lives of patients and their families.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your own home while maintaining a healthy work‑life balance.
• Impactful Work: Be the first point of contact for patients seeking home healthcare—your role is critical to their journey.
• Growth Opportunities: Accelerate your career with ongoing training, mentorship, and the chance to move into advanced roles such as Team Lead, Quality Assurance Analyst, or Operations Manager.
• Inclusive Culture: Join a diverse, supportive team that celebrates individuality and fosters a sense of belonging.
• Competitive Compensation: Earn a competitive hourly rate with the flexibility to set your own schedule.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for patients and providers. Your day‑to‑day tasks will include:

• Serving as the first point of contact for patients, families, and referral sources seeking home healthcare services.
• Answering inbound calls, emails, and chat inquiries with professionalism, empathy, and accuracy.
• Reviewing patient histories and verifying membership status to ensure eligibility for services.
• Collecting and entering clinical and demographic information into the brighthush patient portal.
• Coordinating appointment scheduling and confirming details with patients and providers.
• Providing technical support for patients and providers who encounter issues with the patient portal or scheduling system.
• Escalating complex or unresolved issues to the appropriate internal teams while maintaining clear documentation.
• Maintaining a high level of customer satisfaction through timely, courteous, and accurate communication.
• Participating in ongoing training sessions to stay current on industry regulations, product updates, and best practices.
• Contributing to continuous improvement initiatives by sharing insights and suggestions for enhancing the patient experience.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare, insurance, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including experience using CRM systems, email platforms, and Microsoft Office Suite.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• Strong problem‑solving skills and the ability to handle difficult or emotional conversations with empathy.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Availability to work at least 20 hours per week within the operational window of Monday‑Friday, 8 AM to 7 PM Eastern Time.
• Legal eligibility to work in the United States and a willingness to undergo a background check.

Preferred Qualifications

• Experience working as an independent contractor or in a flexible, remote work arrangement.
• Knowledge of home healthcare services, Medicare/Medicaid regulations, or related compliance standards.
• Familiarity with patient portal systems or electronic health record (EHR) platforms.
• Previous experience in a call center environment with a focus on quality metrics and performance KPIs.
• Demonstrated ability to adapt to new technologies and processes quickly.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help patients and families navigate their healthcare journey.
• Communication Excellence: Clear, concise, and compassionate communication across multiple channels.
• Technical Aptitude: Comfortable learning new software, troubleshooting basic technical issues, and guiding users.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a remote environment.
• Team Collaboration: Willingness to collaborate with cross‑functional teams, share knowledge, and contribute to a positive workplace culture.
• Resilience & Adaptability: Ability to remain calm under pressure, handle high‑volume periods, and adjust to changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to:

• Comprehensive onboarding program covering product knowledge, compliance, and customer service best practices.
• Monthly skill‑building workshops on topics such as advanced communication techniques, conflict resolution, and healthcare industry trends.
• Mentorship from experienced leaders who provide guidance, feedback, and career advice.
• Clear performance metrics and regular reviews that help you track progress and set goals.
• Opportunities to transition into higher‑level roles such as Team Lead, Quality Assurance Analyst, or Operations Manager.
• Access to an internal learning portal with courses, certifications, and resources to support your professional development.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Even though you will be working remotely, you will be an integral part of a vibrant team that values:

• Open communication and regular virtual team huddles.
• Recognition of achievements through monthly shout‑outs and performance bonuses.
• Flexibility to balance personal commitments while meeting operational goals.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and respected.
• Encouragement to bring fresh ideas and innovative solutions to enhance the patient experience.

Compensation, Perks, and Benefits

As an independent contractor, you will receive a competitive hourly rate of $12 per hour, with the flexibility to set your own schedule within the defined operational window. In addition to your base pay, you will enjoy:

• Flexible work hours that allow you to balance personal and professional responsibilities.
• Access to a robust training program that equips you with the skills needed to excel.
• Opportunities for performance‑based bonuses and incentives.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Regular team‑building events, both virtual and in‑person, to foster camaraderie and collaboration.
• Discounts on brighthush products and services for you and your family.

How to Apply

Ready to make a difference in the lives of patients while enjoying the flexibility of remote work? Click the link below to submit your application and join the brighthush family:

Apply to brighthush Today

Conclusion

At brighthush, we are more than a company—we are a community dedicated to improving the quality of home healthcare. If you are passionate about delivering exceptional customer service, thrive in a flexible remote environment, and want to be part of a mission‑driven organization, we encourage you to apply. Your expertise and compassion will help us create brighter, healthier futures for patients and their families.