Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Hours

About brighthush and the Home Healthcare Industry

At brighthush, we are redefining the way compassionate care is delivered across the United States. Our mission is to connect patients, families, and healthcare professionals with the resources they need to thrive in the comfort of their own homes. As a leader in the home healthcare sector, we pride ourselves on delivering personalized, high‑quality services that empower individuals to maintain independence while receiving the medical attention they deserve.

The demand for home healthcare has never been higher. With an aging population, increasing chronic conditions, and a growing preference for at‑home care, the industry is poised for rapid expansion. At brighthush, we are at the forefront of this transformation, leveraging technology, compassionate care, and a dedicated workforce to make a real difference in people’s lives. If you are passionate about helping others and thrive in a flexible, remote environment, we invite you to join our team as a Remote Customer Service Representative.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will serve as the first point of contact for patients, families, and referral sources. Your role is critical in ensuring a seamless, positive experience from the moment a call is received. Below is a detailed breakdown of your day‑to‑day responsibilities:

• Patient & Referral Intake: Receive and respond to inbound calls from patients, family members, healthcare providers, and referral sources. Gather essential information, verify patient eligibility, and assess immediate needs.
• Patient History Review: Access and review patient records within our secure portal to confirm medical history, current treatments, and care plans.
• Information Capture: Accurately collect and enter clinical and demographic data into the brighthush patient portal, ensuring compliance with HIPAA and data privacy regulations.
• Appointment Coordination: Schedule and confirm appointments, coordinate with care teams, and manage any changes or cancellations.
• Technical Support: Provide basic troubleshooting for patients and providers using our digital tools, escalating complex issues to the IT team as needed.
• Member Verification: Confirm patient membership status, insurance coverage, and eligibility for services.
• Follow‑Up & Documentation: Document all interactions in the CRM, ensuring accurate and up‑to‑date records for future reference.
• Continuous Improvement: Participate in regular training sessions, share feedback on process improvements, and contribute to quality assurance initiatives.

Essential Qualifications

To excel in this role, you should possess the following core qualifications:

• Experience: Minimum of 1–2 years in a customer service or call center environment, preferably within healthcare or a regulated industry.
• Communication: Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
• Technical Proficiency: Comfortable navigating multiple software platforms (CRM, electronic health records, scheduling tools). Basic troubleshooting skills are essential.
• Reliability: Strong time‑management skills, with the ability to maintain focus and accuracy during high‑volume periods.
• Compliance Knowledge: Understanding of HIPAA and data privacy best practices.
• Flexibility: Ability to work independently, manage your own schedule within the defined operating hours (Mon‑Fri, 8 a.m.–7 p.m. ET), and adapt to changing priorities.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience in home healthcare or medical billing.
• Knowledge of insurance verification processes.
• Previous experience as an independent contractor or remote worker.
• Certification in customer service or healthcare administration.
• Proficiency in additional languages (Spanish, French, Mandarin, etc.).

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. Below are the competencies we value most:

• Empathy & Compassion: Ability to connect with patients and families on a personal level, providing reassurance and support.
• Problem‑Solving: Quick thinking and resourcefulness to resolve issues efficiently.
• Attention to Detail: Meticulous data entry and record‑keeping to maintain accuracy and compliance.
• Adaptability: Comfortable navigating new technologies and evolving processes.
• Team Collaboration: Willingness to collaborate with care coordinators, medical staff, and IT specialists to deliver seamless service.
• Self‑Motivation: Ability to work autonomously, set priorities, and meet performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to a wealth of professional development resources, including:

• Comprehensive onboarding program covering home healthcare fundamentals, compliance, and technology.
• Ongoing training modules on patient engagement, medical terminology, and advanced CRM usage.
• Mentorship from experienced care coordinators and senior customer service leaders.
• Opportunities to transition into specialized roles such as Care Coordinator, Clinical Support Specialist, or Operations Analyst.
• Access to industry conferences, webinars, and certification courses at no cost.
• Clear performance metrics and promotion pathways based on experience, skill mastery, and impact.

Work Environment & Company Culture

Working remotely from the comfort of your home, you will still feel part of a vibrant, mission‑driven team. brighthush fosters a culture of:

• Inclusivity: A diverse workforce that values every voice and perspective.
• Transparency: Open communication channels, regular town‑hall meetings, and real‑time feedback.
• Work‑Life Balance: Flexible scheduling within core hours, allowing you to manage personal commitments.
• Recognition: Regular shout‑outs, performance bonuses, and employee appreciation events.
• Community Impact: Opportunities to volunteer, participate in health‑education initiatives, and contribute to local outreach programs.

Compensation & Benefits

While the base rate for this role is $12 per hour, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly wage with potential for overtime and performance bonuses.
• Health, dental, and vision insurance options for independent contractors.
• Paid time off (PTO) and sick leave for eligible contractors.
• Retirement savings plan (401(k) or equivalent) with company match for full‑time employees.
• Access to a digital wellness platform, including mental health resources and fitness subscriptions.
• Technology stipend to equip your home office with necessary hardware and high‑speed internet.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to make a meaningful impact from the comfort of your home? Submit your application through our careers portal or send your résumé and cover letter to [email protected]. In your cover letter, tell us why you are passionate about home healthcare and how your experience aligns with the responsibilities outlined above. We look forward to welcoming you to the brighthush family!