Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Hours, Competitive Pay

About brighthush

brighthush is a leading provider of innovative home‑care solutions, dedicated to improving the lives of patients across the United States. With a mission to deliver compassionate, high‑quality care from the comfort of home, we empower patients, families, and healthcare professionals to connect seamlessly through technology and expert support. Our remote workforce is the backbone of our service delivery, and we’re looking for passionate, customer‑centric individuals to join our team as Remote Customer Service Representatives.

Why Work With brighthush?

• Flexibility – Design your own schedule within our core operating window (Mon‑Fri, 8 AM – 7 PM ET) and balance work with life.
• Competitive Pay – Earn $12 per hour, with potential for overtime and performance bonuses.
• Remote Work – Work from the comfort of your home, no commute required.
• Growth Opportunities – Access to ongoing training, mentorship, and clear career pathways to supervisory and managerial roles.
• Impactful Work – Directly support patients in need of home‑healthcare services, making a tangible difference in their daily lives.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the first point of contact for patients seeking home‑care services. Your role will involve a blend of customer support, data management, and technical assistance. Below is a detailed breakdown of your day‑to‑day duties:

• Answer inbound calls and emails from patients, referral sources, and healthcare providers with professionalism and empathy.
• Review patient histories and medical records to verify eligibility and membership status.
• Collect, enter, and update clinical and demographic information into the client’s secure patient portal.
• Schedule appointments, coordinate with care teams, and confirm patient details.
• Provide technical support for patients and providers using the patient portal and telehealth platforms.
• Escalate complex issues to the appropriate department while maintaining a high level of customer satisfaction.
• Maintain accurate call logs, documentation, and follow‑up actions in our CRM system.
• Adhere to HIPAA regulations and company policies regarding patient privacy and data security.
• Participate in continuous improvement initiatives to enhance service quality and operational efficiency.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a healthcare or telehealth environment.
• Strong verbal and written communication skills in English; bilingual abilities (Spanish, French, etc.) are a plus.
• Proficiency with computers, internet browsers, and basic software applications (MS Office, CRM platforms).
• Excellent problem‑solving skills and the ability to handle multiple tasks simultaneously.
• Self‑motivated, reliable, and able to work independently with minimal supervision.
• Availability to work at least 20 hours per week, with flexibility to adjust within the core operating window.
• Valid Texas driver’s license and reliable internet connection (minimum 10 Mbps download speed).

Preferred Qualifications

• Experience in a home‑care or medical billing role.
• Knowledge of HIPAA compliance and patient privacy regulations.
• Familiarity with electronic health record (EHR) systems.
• Previous experience as an independent contractor or remote worker.
• Strong analytical skills and attention to detail.

Key Skills & Competencies

• Customer‑Centric Mindset – Ability to put patients first and provide compassionate support.
• Communication Excellence – Clear, concise, and courteous communication across phone, email, and chat.
• Technical Aptitude – Quick learner of new software and troubleshooting basic technical issues.
• Time Management – Efficiently prioritize tasks and meet deadlines in a fast‑paced environment.
• Team Collaboration – Work effectively with cross‑functional teams, including care coordinators and IT support.
• Adaptability – Thrive in a dynamic setting with evolving processes and patient needs.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to:

• Comprehensive onboarding and ongoing training modules covering customer service best practices, healthcare compliance, and technology tools.
• Mentorship programs pairing you with experienced supervisors to guide your professional development.
• Clear career ladder: from Customer Service Representative to Team Lead, Supervisor, and beyond.
• Cross‑departmental exposure, allowing you to explore roles in operations, quality assurance, and program management.
• Annual performance reviews with actionable feedback and goal setting.

Work Environment & Culture at brighthush

Our remote workforce thrives on a culture of trust, collaboration, and continuous improvement. You’ll experience:

• Regular virtual team huddles and social events to foster connection and camaraderie.
• Open communication channels with leadership, ensuring your voice is heard.
• A supportive environment that values work‑life balance and mental well‑being.
• Recognition programs celebrating achievements and milestones.

Compensation & Benefits

As an independent contractor, you will receive:

• Hourly rate of $12 per hour, with potential overtime for additional hours worked.
• Flexible scheduling to accommodate personal commitments.
• Access to a digital benefits portal offering health, dental, and vision plans for eligible contractors.
• Professional development stipend for courses and certifications related to healthcare and customer service.
• Performance‑based bonuses tied to customer satisfaction metrics and call resolution rates.

How to Apply

Ready to make a difference while enjoying the freedom of remote work? Click the link below to submit your application and join the brighthush family. We’re hiring fast, so don’t miss your chance to become part of a team that values innovation, compassion, and excellence.

Apply to brighthush Today

Conclusion

At brighthush, we’re more than a company – we’re a community dedicated to improving patient outcomes through compassionate care and cutting‑edge technology. As a Remote Customer Service Representative, you’ll be at the forefront of this mission, connecting patients with the resources they need to thrive. If you’re a motivated, customer‑focused professional looking for a flexible, rewarding role, we encourage you to apply today. Join us and help shape the future of home‑care support.