Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Schedule, $12/hr, 20+ Hours/Week

About brighthush and the Home Healthcare Revolution

At brighthush, we’re redefining how people receive care at home. Our mission is simple: empower patients and providers with seamless, technology‑driven support so that quality care can happen wherever it’s needed. As a rapidly growing player in the home healthcare industry, we’re committed to building a culture of compassion, innovation, and continuous learning. If you’re passionate about making a tangible difference in people’s lives while enjoying the flexibility of a remote role, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Every call you handle connects a patient with the care they need, directly influencing health outcomes.
• Flexibility: Set your own schedule within our core operating window (Mon‑Fri, 8 am–7 pm ET) and balance work with life.
• Competitive Pay: Earn $12 per hour with the potential for overtime and performance bonuses.
• Growth Opportunities: Start as a Customer Service Representative and advance to Team Lead, Training Specialist, or Operations Manager.
• Learning & Development: Access to online courses, webinars, and mentorship programs that keep you ahead of industry trends.
• Inclusive Culture: A supportive, diverse team that values every voice and encourages collaboration.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you’ll be the first point of contact for patients, providers, and referral sources. Your role will involve:

• Answering inbound calls and emails from patients, caregivers, and healthcare providers seeking home health services.
• Reviewing patient histories and verifying membership status to ensure accurate service delivery.
• Collecting and entering clinical and demographic data into our secure patient portal.
• Scheduling appointments, coordinating with care teams, and confirming visit details.
• Providing technical support for patients and providers navigating our digital platforms.
• Escalating complex issues to the appropriate department while maintaining a high level of customer satisfaction.
• Maintaining accurate call logs, documentation, and compliance with HIPAA and other regulatory standards.
• Participating in ongoing training sessions to stay current on product updates, policies, and best practices.
• Contributing to process improvement initiatives by sharing feedback and suggestions.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including Microsoft Office Suite and web-based applications.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Valid driver’s license not required, but a willingness to learn about home health logistics is beneficial.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or patient portals.
• Background in home health, nursing, or medical billing.
• Previous remote work experience with a proven track record of meeting or exceeding KPIs.
• Strong problem‑solving skills and the ability to think on your feet.
• Experience in a call center environment using ticketing or CRM software.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Technical Proficiency: Quick adaptation to new software and troubleshooting basic technical issues.
• Communication: Clear, concise, and professional communication across multiple channels.
• Time Management: Prioritizing tasks, meeting deadlines, and maintaining focus in a remote setting.
• Collaboration: Working effectively with cross‑functional teams, including care coordinators and IT.
• Adaptability: Thriving in a fast‑changing environment and embracing continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have access to:

• Structured onboarding program with mentorship from senior team members.
• Monthly skill‑building workshops covering topics such as advanced call handling, data security, and patient engagement.
• Certification pathways in healthcare administration and customer experience management.
• Clear promotion tracks to roles such as Team Lead, Training Coordinator, or Operations Analyst.
• Annual performance reviews with personalized development plans and goal setting.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and supportive work environment. Even though you’ll be working from home, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership and HR.
• Regular virtual coffee breaks and social events to build camaraderie.
• Recognition programs that celebrate individual and team achievements.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation, Perks, and Benefits

While the base pay is $12 per hour, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly wage with potential overtime and performance bonuses.
• Health, dental, and vision insurance options (for full‑time employees).
• Flexible spending accounts (FSA) and health savings accounts (HSA) for eligible employees.
• 401(k) retirement plan with company match for full‑time staff.
• Paid time off (PTO) and sick leave, with a generous accrual schedule.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Technology stipend to equip your home office with the necessary tools.

How to Apply

Ready to make a difference while enjoying the flexibility of a remote role? Click the button below to submit your application and join the brighthush team. We’re hiring fast, so don’t wait!

Apply to brighthush Today

Join brighthush – Where Compassion Meets Innovation

At brighthush, we’re more than a company; we’re a community dedicated to improving lives through compassionate care and cutting‑edge technology. As a Remote Customer Service Representative, you’ll be the frontline hero connecting patients with the support they need, all while enjoying the freedom of a flexible schedule and the support of a forward‑thinking organization. If you’re ready to bring your empathy, tech savvy, and customer‑first mindset to a role that truly matters, we want to hear from you.

Apply now and become part of a team that values your contributions, invests in your growth, and celebrates every milestone together.