Senior Customer Onboarding Specialist – Client Success, Implementation & Training Lead for SaaS Solutions

Why brighthush?

At brighthush, we are redefining how businesses earn and maintain the trust of their digital audiences. As a leading provider of consent and preference management technology, we empower organizations across the globe to navigate complex privacy regulations while delivering seamless, personalized user experiences. Our platform is trusted by Fortune‑500 brands, fast‑growing startups, and everything in between. Joining brighthush means becoming part of a purpose‑driven, fast‑moving team that values innovation, collaboration, and the relentless pursuit of excellence.

About the Role

We are seeking a seasoned Senior Customer Onboarding Specialist who lives and breathes a customer‑first mindset. In this pivotal role, you will own the end‑to‑end onboarding journey for our enterprise clients, ensuring they experience a smooth transition from sales to a fully operational, value‑realizing state. You will blend project management rigor with technical curiosity, delivering world‑class training, coordinating complex implementations, and continuously seeking ways to improve the onboarding experience.

Key Responsibilities

• Own the onboarding lifecycle – From contract sign‑off to go‑live, you will act as the single point of contact, orchestrating timelines, resources, and stakeholder expectations.
• Deliver product training – Design and facilitate both live and on‑demand training sessions tailored to technical, marketing, and compliance teams, ensuring deep product knowledge and adoption.
• Coordinate implementation activities – Work closely with engineering, product, and support teams to configure consent and preference settings, integrate APIs, and validate data flows.
• Project management excellence – Build detailed project plans, track milestones, manage risks, and provide transparent status updates to internal and external stakeholders.
• Operational rigor – Maintain accurate onboarding records in our CRM and onboarding platform, ensuring data integrity and compliance with internal audit standards.
• Continuous improvement champion – Gather feedback, analyze onboarding metrics, and propose process enhancements that reduce time‑to‑value and increase customer satisfaction scores.
• Cross‑functional collaboration – Partner with Sales, Customer Success, Product Management, and Engineering to surface client needs and influence product roadmap decisions.
• Advocate for the customer – Serve as the voice of the client within brighthush, ensuring that their goals, challenges, and successes are celebrated and addressed.

Essential Qualifications

• 5+ years of experience in customer onboarding, implementation, or professional services within a SaaS environment.
• Proven track record of managing complex, multi‑stakeholder projects from kickoff to successful delivery.
• Exceptional communication skills—both written and verbal—with the ability to translate technical concepts into business value.
• Strong analytical mindset; comfortable working with data to drive decisions and demonstrate ROI.
• Demonstrated autonomy and self‑motivation; ability to thrive in a remote‑first setting while maintaining high visibility.
• Technical curiosity and aptitude for learning new platforms quickly; prior exposure to consent, privacy, or compliance technologies is a plus.
• Fluency in English; additional language proficiency (especially French) is advantageous given our European client base.

Preferred Qualifications

• Experience with Planhat or similar customer success platforms for tracking onboarding progress and health metrics.
• Background in privacy regulations (GDPR, CCPA, ePrivacy) and how they intersect with technology solutions.
• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
• Previous experience delivering virtual training workshops to global audiences.
• Ability to speak French fluently, enhancing communication with our French‑based remote team and clients.

Skills & Tools

Our ideal candidate is comfortable navigating a modern SaaS stack. Core tools include:

• Planhat – for onboarding workflow management and health scoring.
• Project management suites such as Asana, Jira, or Monday.com.
• Video conferencing and webinar platforms (Zoom, Webex, GoToWebinar).
• CRM systems (Salesforce, HubSpot) for maintaining client records.
• Data visualization tools (Looker, Tableau) to present onboarding metrics.
• Basic API knowledge – ability to read documentation and troubleshoot integration issues.

What We Offer – Compensation, Perks & Benefits

While the exact compensation package will be tailored to experience, successful candidates can expect:

• A competitive base salary aligned with market benchmarks for senior onboarding roles.
• Performance‑based bonuses tied to onboarding success metrics and client satisfaction.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Generous paid time off, plus additional holidays to celebrate cultural diversity.
• Remote‑first work model with a home‑office stipend for equipment, internet, and ergonomic accessories.
• Professional development budget for certifications, conferences, and continuous learning.
• Access to brighthush’s internal learning portal, mentorship programs, and cross‑functional shadowing opportunities.
• Employee assistance programs, wellness initiatives, and regular virtual social events to foster community.

Culture & Work Environment at brighthush

At brighthush, we believe that great work stems from a supportive, inclusive, and transparent culture. Our core values include:

• Customer Obsession – Every decision starts with the client’s best interest in mind.
• Innovation with Purpose – We challenge the status quo while keeping privacy and ethics at the forefront.
• Collaboration Over Silos – Cross‑team communication is encouraged; ideas are shared openly.
• Growth Mindset – Continuous learning is celebrated, and failures are treated as learning opportunities.
• Integrity & Trust – We hold ourselves accountable to the highest standards of honesty and reliability.

Our remote‑first policy means you can work from anywhere in France, with flexible hours that respect your personal rhythm. Regular virtual “coffee chats,” quarterly all‑hands meetings, and an annual in‑person retreat (when safe) keep the team connected and aligned.

Career Growth & Learning Opportunities

As a senior member of the onboarding team, you will have clear pathways to advance your career:

• Transition into a Customer Success Manager role, overseeing the full client lifecycle.
• Lead a Global Onboarding Operations team, shaping strategy and scaling processes across regions.
• Specialize in Product Enablement, partnering directly with product management to influence roadmap decisions.
• Become a subject‑matter expert in privacy technology, representing brighthush at industry conferences and webinars.

We invest heavily in your professional development—whether you want to earn a PMP, deepen your technical expertise, or master advanced data analytics, brighthush will fund the journey.

How to Apply

If you are passionate about delivering exceptional onboarding experiences, thrive in a fast‑paced SaaS environment, and want to make a tangible impact on privacy compliance worldwide, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting a successful onboarding project you led.

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Join brighthush and Shape the Future of Digital Trust

At brighthush, every onboarding journey you design becomes a cornerstone of our clients’ success and a testament to the power of responsible data practices. Bring your expertise, curiosity, and drive to a team that celebrates your contributions and supports your ambitions. Apply today and become a catalyst for change in the world of consent and preference management.