Remote Customer Service Representative – Insurance & Claims Support Specialist – Join the brighthush Agent Team

About brighthush

brighthush is a forward‑thinking insurance agency that empowers individuals and families to navigate the uncertainties of life with confidence. Founded in 1922, we have grown into a trusted partner for more than 500,000 customers across the United States, offering a full spectrum of insurance products—from auto and home to life and health. Our mission is simple yet powerful: to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. At brighthush, we blend industry expertise with cutting‑edge technology, creating a seamless experience for both our clients and our team members.

Why Join brighthush?

As a remote Customer Service Representative, you’ll become an essential part of our high‑performing team, delivering world‑class service from the comfort of your own home. You’ll enjoy:

• Competitive base salary plus performance‑based bonuses
• Flexible scheduling that respects your work‑life balance
• Comprehensive training and ongoing professional development
• Clear pathways to advancement—whether you aspire to become a Senior Agent, Team Lead, or Manager
• A culture that values empathy, collaboration, and continuous improvement

Key Responsibilities

In this role, you’ll be the frontline advocate for our customers, ensuring their needs are met with precision and care. Your day‑to‑day tasks will include:

• Customer Interaction: Respond to inbound inquiries via phone, email, and chat, providing accurate policy information and guidance.
• Policy Management: Assist customers with policy changes, renewals, and updates, ensuring all documentation is accurate and up to date.
• Claims Processing: Guide claimants through the filing process, gather necessary documentation, and follow up to ensure timely resolution.
• Record Keeping: Maintain meticulous records of all customer interactions in our CRM system, ensuring data integrity and compliance.
• Team Collaboration: Work closely with agents, underwriters, and support staff to resolve complex issues and improve service workflows.
• Continuous Improvement: Participate in regular training sessions and contribute ideas for process enhancements and customer satisfaction initiatives.

Essential Qualifications

To thrive at brighthush, you should bring the following:

• Prior experience in a customer‑service role within the insurance industry, preferably with brighthush or a comparable agency.
• Strong knowledge of insurance products, policy terminology, and claims procedures.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent written and verbal communication skills in English.
• Demonstrated ability to multitask, prioritize, and meet deadlines in a fast‑paced environment.
• High attention to detail and a commitment to accuracy.
• Empathy and a genuine desire to help people navigate their insurance needs.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with remote work tools such as Zoom, Teams, and Slack.
• Knowledge of additional insurance lines (e.g., commercial, travel, or specialty coverage).
• Previous exposure to performance metrics and incentive programs.
• Fluency in a second language (Spanish, French, or Mandarin).
• Certification in Customer Service Excellence or related fields.

Skills & Competencies

Success in this role hinges on a blend of technical and soft skills:

• Customer‑Centric Mindset: Ability to put the customer first and deliver solutions that exceed expectations.
• Problem‑Solving: Quick analytical thinking to resolve issues efficiently.
• Adaptability: Comfortable navigating changing priorities and evolving technology.
• Team Player: Collaborative spirit that thrives in a virtual team environment.
• Time Management: Self‑discipline to manage workload and meet performance targets.
• Data Integrity: Commitment to accurate data entry and compliance with regulatory standards.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding program with mentorship from seasoned agents.
• Monthly skill‑building workshops covering advanced policy knowledge, claims strategy, and customer engagement techniques.
• Annual tuition reimbursement for relevant certifications (e.g., Certified Insurance Counselor).
• Clear promotion tracks—Senior Representative, Team Lead, or Manager—based on performance and leadership potential.
• Cross‑functional projects that expose you to underwriting, marketing, and product development.

Work Environment & Culture

brighthush’s culture is built on three core pillars:

• Innovation: We leverage the latest technology to streamline processes and enhance customer experience.
• Integrity: Transparency, honesty, and ethical conduct guide every decision we make.
• Community: We support local charities, host virtual team‑building events, and celebrate milestones together.

Even though you’ll be working remotely, you’ll feel connected through daily stand‑ups, virtual coffee breaks, and an open‑door policy that encourages feedback and collaboration.

Compensation & Benefits

While specific figures may vary based on experience, you can expect:

• Competitive base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction scores and sales metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Flexible work schedule and the ability to work from any location within the United States.
• Access to a digital wellness program and mental health resources.

How to Apply

If you’re passionate about delivering exceptional customer service, thrive in a remote setting, and want to grow your career with a forward‑looking insurance agency, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Service Representative role.

Join brighthush Today

Become part of a team that values innovation, integrity, and community. Your expertise will help protect the lives and dreams of thousands of customers while you build a rewarding career on your own terms. Apply now and start your journey with brighthush—where your dedication to service meets limitless growth opportunities.