Remote Customer Support Representative – $60k–$80k – Empower Advisors on brighthush’s Innovative Wealth‑Tech Platform – Full‑Time, Remote, Flexible Hours

Welcome to brighthush – Where Wealth Management Meets Innovation

At brighthush, we’re on a mission to democratize wealth management by giving financial advisors the tools they need to thrive in a digital world. Our cloud‑native CRM platform unifies client relationships, automates routine workflows, and delivers personalized investment insights—all from a single, intuitive interface. Since our founding in 2015, we’ve grown from a startup to a trusted partner for thousands of advisors across the United States, helping them scale their businesses while providing clients with a seamless, secure experience.

Our culture is built on transparency, collaboration, and a relentless focus on customer obsession. We believe that the best ideas come from diverse perspectives, and we empower every team member to contribute to product innovation, customer success, and company growth.

Why Your Next Career Move Should Be at brighthush

As a Remote Customer Support Representative, you’ll be the first line of defense for our users, ensuring they get the help they need to succeed. This role offers:

• Full remote work with flexible hours that fit your lifestyle
• Competitive salary range of $60,000–$80,000, commensurate with experience
• Performance‑based bonuses and a generous 401(k) match
• Comprehensive health, dental, and vision plans
• Unlimited paid time off (PTO) and paid sick leave for Colorado employees
• Ongoing professional development, including access to industry conferences, certifications, and internal training programs
• A collaborative, inclusive environment where your voice matters

Key Responsibilities – What You’ll Do Every Day

In this role, you’ll be the frontline advocate for our customers, ensuring their experience with brighthush is smooth, efficient, and positive. Your day‑to‑day tasks will include:

• Responding to support tickets across multiple channels—email, chat, phone, and video—while prioritizing based on urgency and impact.
• Diagnosing and resolving technical issues related to our SaaS platform, including onboarding, integrations, and product configuration.
• Conducting live screen‑sharing sessions to walk customers through solutions, ensuring clarity and satisfaction.
• Maintaining and expanding our internal knowledge base and FAQ database to reduce repeat inquiries and empower self‑service.
• Collaborating with product, engineering, and sales teams to relay customer feedback and help shape future product enhancements.
• Tracking and reporting on support metrics (e.g., response time, resolution rate, customer satisfaction scores) to drive continuous improvement.
• Participating in on‑call rotations and 24/7 support cycles as needed to ensure 24/7 coverage for our global user base.

Essential Qualifications – What We’re Looking For

We’re looking for candidates who bring a blend of technical aptitude, communication excellence, and a passion for customer success. The ideal applicant will:

• Have 2+ years of experience in a SaaS customer support or technical support role.
• Demonstrate strong troubleshooting skills across web browsers, operating systems, and cloud services.
• Be proficient in using ticketing systems (e.g., Zendesk, Freshdesk) and collaboration tools (e.g., Slack, Teams).
• Possess excellent written and verbal communication skills, with the ability to explain complex technical concepts in simple terms.
• Be comfortable using video conferencing and screen‑sharing tools to guide users through solutions.
• Hold a valid U.S. work authorization without the need for sponsorship.
• Show a customer‑centric mindset, always aiming to exceed expectations and turn challenges into opportunities.

Preferred Qualifications – Extra Edge for Your Application

While not mandatory, the following experience will give you a competitive edge:

• Experience in the financial services or wealth‑tech industry, including familiarity with advisor workflows and compliance requirements.
• Knowledge of API integrations, webhooks, and basic scripting (e.g., JavaScript, Python).
• Previous involvement in building or maintaining knowledge bases, FAQs, or community forums.
• Experience with remote work tools and practices, including asynchronous communication and time‑zone coordination.
• Certifications in customer support, technical support, or related fields (e.g., ITIL, CompTIA A+).

Core Skills & Competencies – What Makes You Successful at brighthush

Success at brighthush requires a blend of hard and soft skills:

• Technical Proficiency: Comfortable navigating cloud platforms, SaaS products, and troubleshooting across multiple devices.
• Problem‑Solving: Ability to diagnose root causes quickly and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across written and verbal channels.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Works seamlessly with cross‑functional teams—product, engineering, sales, and marketing—to deliver a unified customer experience.
• Customer‑Obsessed: Passionate about creating delight and building long‑term relationships.
• Time Management: Manages multiple tickets and tasks efficiently while maintaining high quality.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Representative, you’ll have the chance to:

• Progress into a Senior Support Engineer or Technical Account Manager role, taking on more complex customer challenges.
• Transition into product or engineering teams, leveraging your deep customer insights to shape future features.
• Lead support initiatives, such as creating training programs or developing automation tools to improve efficiency.
• Earn certifications and attend industry conferences—our learning budget covers courses, workshops, and events.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of knowledge sharing.

Work Environment & Culture at brighthush – What It’s Like to Work Here

Our remote‑first culture is built on trust, autonomy, and collaboration. You’ll experience:

• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly “Innovation Fridays” where teams brainstorm new ideas and experiment with emerging technologies.
• Inclusive hiring practices that value diverse perspectives and backgrounds.
• A transparent performance review process that focuses on growth and impact.
• Regular team‑building activities—virtual coffee chats, game nights, and wellness challenges—to keep the community strong.

Compensation & Benefits – We Value Your Well‑Being

We offer a comprehensive package designed to support your well‑being and professional growth:

• Base Salary: $60,000–$80,000 annually, based on experience and performance.
• Performance Bonus: Quarterly bonuses tied to customer satisfaction metrics and team goals.
• 401(k) Plan: 100% match up to 6% of your salary.
• Health Coverage: Full medical, dental, and vision plans for you and your dependents.
• Paid Time Off: Unlimited PTO, plus paid sick leave for Colorado employees.
• Remote Work Perks: Home office stipend, high‑speed internet reimbursement, and ergonomic equipment support.
• Professional Development: Annual learning budget, access to industry certifications, and conference sponsorships.

Ready to Make an Impact?

If you’re a proactive, customer‑centric professional who thrives in a dynamic, remote environment, we’d love to hear from you. Join brighthush and help shape the future of wealth management—one satisfied advisor at a time.

Click the link below to apply and start your journey with brighthush today!