Remote Customer Service Representative – Insurance Policy Support & Multi‑Channel Experience – Join brighthush

About brighthush

brighthush is a forward‑thinking insurance provider that has been delivering innovative coverage solutions for over eight decades. With a global footprint and a commitment to customer‑centric service, brighthush empowers individuals and businesses to protect what matters most. Our culture is built on collaboration, continuous learning, and a shared passion for excellence. As we expand our digital footprint, we’re looking for talented professionals who thrive in a fast‑paced, omni‑channel environment and want to make a real difference for policyholders, agents, and partners.

Why Join brighthush?

At brighthush, you’ll experience a workplace that values flexibility, creativity, and professional growth. We offer a fully remote schedule, allowing you to work from anywhere in the United States while maintaining a healthy work‑life balance. Our comprehensive benefits package supports your health, financial security, and personal development. Whether you’re just starting your career or looking to elevate your expertise, brighthush provides the resources, mentorship, and opportunities to help you succeed.

Key Responsibilities

As a Remote Customer Service Representative, you will be the frontline advocate for our policyholders, agents, and lienholders. Your role will involve:

• Delivering Personalized Customer Experiences: Engage with customers across phone, chat, and email, using a professional and empathetic tone to understand and resolve their needs.
• Multi‑Channel Service Management: Process transactions, inquiries, and service requests in an omni‑channel environment, ensuring consistency and accuracy across all touchpoints.
• Document Handling & Communication: Provide written communications such as policy documents, receipts, lender verifications, and follow‑up emails as requested.
• System Proficiency: Navigate scheduling systems, policy management platforms, and other tools to support efficient service delivery.
• Performance & Metrics: Maintain individual performance metrics, attendance records, and demonstrate flexibility with shift schedules, upskilling initiatives, and cross‑functional skillsets.
• Continuous Improvement: Participate in quality assurance reviews, share best practices, and contribute to process enhancements that elevate customer satisfaction.

Essential Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 1–2 years of customer service experience, ideally in the insurance or financial services sector.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with policy management or CRM systems.
• Strong written and verbal communication skills in English.
• Demonstrated ability to handle high‑volume, fast‑paced work environments with composure and accuracy.
• Self‑motivated, with a proven track record of meeting or exceeding performance metrics.

Preferred Qualifications

• Experience in an omni‑channel support role (phone, chat, email).
• Knowledge of insurance products, policy terminology, and regulatory compliance.
• Experience using knowledge‑management tools and resources.
• Multilingual capabilities (Spanish, French, or other languages are a plus).
• Previous remote work experience with strong time‑management and self‑discipline.

Core Skills & Competencies

• Customer Focus: Passion for delivering exceptional service and building lasting relationships.
• Accountability: Own your responsibilities and follow through on commitments.
• Adaptability: Quickly adjust to changing priorities, new tools, and evolving customer needs.
• Interpersonal Savvy: Collaborate effectively with teammates, agents, and internal stakeholders.
• Situational Adaptability: Apply problem‑solving skills to diverse scenarios and find creative solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and customer‑centric techniques.
• Mentorship from senior agents and product specialists to deepen your expertise.
• Cross‑functional projects that expose you to underwriting, claims, and risk management teams.
• Clear career pathways to roles such as Senior Customer Advocate, Team Lead, or Product Specialist.
• Annual tuition assistance and educational achievement bonuses to support your professional development.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote workforce is connected through regular virtual town halls, team‑building activities, and a robust internal communication platform. We celebrate diversity, encourage open dialogue, and reward initiative. Whether you’re troubleshooting a complex policy issue or brainstorming new customer‑centric features, you’ll find a supportive environment that values your contributions.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary commensurate with industry standards.
• Annual performance‑based bonus potential.
• Comprehensive health insurance options (PPO or High Deductible plans) covering employees, domestic partners, and children.
• Prescription drug coverage, vision, and dental plans.
• Short‑ and long‑term disability coverage.
• Supplemental life and AD&D plans available for purchase.
• Voluntary benefit plans (Accident, Critical Illness, Hospital Indemnity).
• Robust 401(k) plan with up to 5% employer match and a fully funded retirement savings plan.
• Paid time off starting at 24 days per year, with additional days earned for milestone anniversaries.
• Paid family care leave and paid volunteer time.
• Financial assistance for adoption and infertility treatment.
• Corporate matching gifts program to support charitable giving.

How to Apply

If you’re ready to bring your customer‑service expertise to a dynamic, remote team that values innovation and growth, we encourage you to apply today. Join brighthush and help us create brighter futures for our customers, partners, and communities.

Apply now and become a key part of brighthush’s mission to deliver exceptional insurance solutions worldwide.