Senior Business Analyst – Customer Portal Management & CRM Integration – 100% Remote, Brighthush

About Brighthush

Brighthush is a forward‑thinking technology partner that empowers organizations to transform complex digital challenges into secure, scalable, and high‑performing business solutions. With a legacy of innovation dating back to 1998, Brighthush has grown into a vibrant community of over 800 professionals who thrive on delivering measurable impact across industries such as finance, healthcare, manufacturing, and data center operations. Our mission is simple: to help our clients unlock the full potential of technology while fostering a culture of continuous learning, collaboration, and integrity.

Why Brighthush?

• Remote‑First Culture: Work from anywhere in the United States and enjoy the flexibility that comes with a fully remote environment.
• Impactful Projects: Lead initiatives that directly shape the customer experience for Fortune 500 companies and emerging enterprises alike.
• Career Growth: Structured learning paths, mentorship programs, and the opportunity to transition into product management, data science, or senior leadership roles.
• Diverse & Inclusive: A workplace where every voice is heard, and diversity of thought is celebrated.
• Competitive Compensation: Market‑aligned base salary, performance bonuses, and comprehensive benefits.

Position Overview

Brighthush is seeking a Senior Business Analyst to join our dynamic Portals Product Management team. In this role, you will own the end‑to‑end lifecycle of our customer portal solutions, ensuring they deliver seamless, intuitive experiences for our clients and their end‑users. You will collaborate closely with product owners, UX designers, developers, and stakeholders to translate business needs into actionable requirements, drive roadmap priorities, and champion continuous improvement.

Key Responsibilities

• Lead the strategic planning, design, and enhancement of customer portals across multiple industry verticals.
• Translate complex business requirements into detailed functional specifications, user stories, and acceptance criteria.
• Facilitate cross‑functional workshops, sprint planning, and backlog grooming sessions to align product vision with technical feasibility.
• Act as the primary liaison between business stakeholders and engineering teams, ensuring clear communication and timely delivery.
• Conduct gap analyses, market research, and competitive benchmarking to inform feature prioritization.
• Develop and maintain robust documentation, including product roadmaps, release notes, and knowledge bases.
• Measure portal performance using analytics tools, identify improvement opportunities, and recommend data‑driven enhancements.
• Champion user experience best practices, collaborating with UX/UI designers to create intuitive, accessible interfaces.
• Negotiate scope, timelines, and resource allocations with stakeholders, balancing business value against technical constraints.
• Mentor junior analysts and provide guidance on industry standards, tools, and methodologies.

Essential Qualifications

• Bachelor’s degree in Business Management, Information Technology, Computer Science, or a related field.
• Minimum of 7+ years of progressive business analysis experience, with a proven track record in portal or web‑application projects.
• Deep understanding of customer‑facing web applications, including portal architecture, authentication flows, and content management.
• Hands‑on experience with Salesforce, ServiceNow, or comparable CRM/ITSM platforms.
• Proficiency in Microsoft Office Suite, especially Visio, PowerPoint, and Word for creating clear, persuasive documentation.
• Strong analytical mindset with the ability to synthesize data, identify trends, and recommend actionable insights.
• Excellent verbal and written communication skills, capable of presenting complex concepts to both technical and non‑technical audiences.
• Demonstrated ability to build and sustain relationships across all organizational levels, from executives to front‑line staff.
• Self‑motivated, capable of working independently with minimal supervision while maintaining high accountability.

Preferred Qualifications

• Experience in the data center or cloud infrastructure industry.
• Knowledge of Agile and Scrum frameworks, with a certification such as CSPO or PMI‑ACP.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) and basic SQL querying.
• Background in security compliance (ISO 27001, SOC 2) or regulatory frameworks relevant to portal solutions.
• Previous experience leading cross‑regional or global portal initiatives.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Stakeholder Management: Skilled at negotiating priorities and aligning diverse interests.
• Problem Solving: Creative and analytical approach to complex challenges.
• Project Management: Proven track record of delivering projects on time and within scope.
• Technical Acumen: Comfortable working with developers and understanding technical constraints.
• Customer‑Centric Mindset: Passion for delivering exceptional user experiences.

Career Growth & Learning Opportunities

At Brighthush, we believe that continuous learning fuels innovation. As a Senior Business Analyst, you will have access to:

• Annual learning stipend for certifications, conferences, and workshops.
• Mentorship from senior leaders in product management, data science, and engineering.
• Internal knowledge‑sharing sessions and tech talks.
• Clear promotion pathways to Product Owner, Director of Product Management, or Head of Customer Experience.
• Cross‑functional project rotations to broaden your skill set.

Work Environment & Culture

Brighthush thrives on collaboration, transparency, and a shared commitment to excellence. Our remote teams operate with a high degree of autonomy, supported by:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Open‑door leadership policy—leaders are always available for one‑on‑one chats.
• Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
• Regular hackathons and innovation challenges to spark creativity.
• Well‑being initiatives, including virtual fitness classes, mental health resources, and flexible scheduling.

Compensation & Benefits

While specific figures vary by experience and location, Brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior business analysts.
• Performance‑based bonuses tied to project outcomes and company goals.
• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Unlimited paid time off and a generous parental leave policy.
• Remote work stipend to support home office setup.
• Annual professional development budget.

How to Apply

Ready to shape the future of customer portals and drive transformative change? Click the link below to submit your application and join the Brighthush team.

Brighthush Commitment to Diversity

Brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.