Remote Customer Service Representative – Morning Shift – Voice & Email Support – 40 Hours/Week – Join brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that is redefining the way people connect with services in the construction and infrastructure sector. With a global footprint and a commitment to innovation, brighthush empowers its teams to deliver exceptional customer experiences while driving sustainable growth. Our culture is built on collaboration, continuous learning, and a shared passion for excellence. If you thrive in a fast‑paced environment and want to be part of a company that values your voice, brighthush is the place for you.

Why This Role Matters

As the first point of contact for our clients, the Customer Service Representative plays a pivotal role in shaping the perception of brighthush. Whether you’re answering a call, responding to an email, or initiating outreach, your professionalism and problem‑solving skills directly influence customer satisfaction, retention, and the overall success of our projects. This role is ideal for individuals who enjoy multitasking, have a knack for communication, and are eager to grow within a dynamic, customer‑centric organization.

Key Responsibilities

• Call Management: Handle inbound and outbound calls using VoIP technology, ensuring each interaction is courteous, efficient, and aligned with brighthush’s brand voice.
• Outbound Outreach: Execute proactive outreach campaigns, following company‑provided scripts to introduce new services, gather feedback, or confirm project details.
• Email & Digital Communication: Monitor shared inboxes, respond to inquiries within SLA, and maintain a professional tone across all written communications.
• Issue Resolution: Identify customer needs, troubleshoot problems, and provide timely solutions or appropriate escalations to specialized teams.
• CRM & Data Management: Log every interaction accurately in the CRM, update contact details, and maintain up‑to‑date project information.
• Process Adherence: Follow established workflows, quality guidelines, and compliance standards to ensure consistent service delivery.
• Scheduling & Coordination: Assist in scheduling client calls, meetings, and project updates, ensuring all parties are informed and prepared.
• Continuous Improvement: Provide feedback on scripts, processes, and tools to help refine customer engagement strategies.

Essential Qualifications & Skills

• Experience: Minimum 1 year in a customer service, support, or reception role. Experience with Australian (AU) support environments is a plus.
• Communication: Exceptional verbal and written English skills; ability to convey information clearly and professionally.
• Technical Proficiency: Comfortable using VoIP systems, email platforms, CRM databases, and basic office software.
• Soft Skills: High attention to detail, strong problem‑solving abilities, professional phone etiquette, and the capacity to work independently.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment while maintaining composure under pressure.

Preferred Qualifications

• Experience in the construction or infrastructure industry.
• Knowledge of project management tools (e.g., Asana, Trello, MS Project).
• Multilingual capabilities, especially in languages commonly used in our client base.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.

Core Competencies for Success

• Customer‑Centric Mindset: Always put the client first and seek to exceed expectations.
• Analytical Thinking: Quickly assess situations, identify root causes, and recommend effective solutions.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing insights and supporting collective goals.
• Time Management: Prioritize tasks, manage multiple conversations simultaneously, and meet daily targets.
• Resilience: Handle challenging interactions with grace, maintaining a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular performance reviews with actionable feedback.
• Cross‑training in sales, project management, and technical support roles.
• Access to online learning platforms (LinkedIn Learning, Coursera) and industry certifications.
• Opportunities to lead small projects or initiatives that impact customer experience.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Key highlights include:

• Fully remote work model with flexible scheduling to support work‑life balance.
• Weekly virtual team huddles and monthly town‑hall meetings.
• Open communication channels via Slack, Teams, and email.
• Recognition programs that celebrate achievements and milestones.
• Commitment to diversity, equity, and inclusion across all levels.

Compensation & Benefits

While the base hourly rate is competitive, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly wage with performance‑based bonuses.
• Health, dental, and vision insurance options.
• Paid time off (PTO), sick leave, and public holidays.
• Retirement savings plan with company match.
• Wellness stipend for home office upgrades, fitness memberships, or mental health resources.
• Employee referral program with attractive rewards.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to learn how your skills and passion align with our mission to deliver outstanding customer experiences.

Join brighthush Today!

Become part of a forward‑thinking team that values your voice, supports your growth, and rewards your dedication. Apply now and help shape the future of customer service in the construction and infrastructure industry.