Remote Customer Service Representative – Phone Agent for brighthush (100% Remote)

About brighthush

brighthush is a trailblazing technology powerhouse redefining the way merchants, consumers, and financial institutions interact at the point of sale. With a proprietary, patented platform that delivers frictionless promotional payment options, brighthush empowers merchants to boost sales volume while giving consumers flexible, instant financing. Since its inception, brighthush has facilitated over 6 million consumer transactions, totaling more than $50 billion in commerce, by leveraging real‑time “apply and buy” technology. Our mission is simple: make commerce smoother, faster, and more accessible for everyone.

Why Join brighthush?

At brighthush, we’re not just a company – we’re a community of innovators, problem‑solvers, and customer‑first thinkers. Working remotely from the comfort of your own home, you’ll be part of a high‑energy team that values flexibility, continuous learning, and a culture of excellence. We provide the tools, training, and support you need to thrive, while you enjoy the freedom of a fully remote role that fits your lifestyle.

Key Responsibilities

• Deliver Exceptional Customer Support: Handle inbound calls, emails, and chat inquiries with professionalism and empathy, ensuring every customer feels heard and valued.
• Resolve Issues Quickly: Diagnose and troubleshoot a wide range of product and service questions, using multiple systems and screens simultaneously.
• Educate & Upsell: Provide clear explanations of brighthush’s payment options, guiding customers through the application process and highlighting benefits.
• Maintain Accurate Records: Log all interactions in our CRM, ensuring data integrity and compliance with regulatory standards.
• Collaborate Across Teams: Work closely with Sales, Finance, and Technical Support to resolve complex issues and share customer insights.
• Adhere to Quality Standards: Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and compliance metrics.
• Participate in Continuous Improvement: Provide feedback on processes, suggest enhancements, and help shape the future of our customer experience.

Essential Qualifications

• Minimum 2 years of experience in a call center, help desk, or customer support role.
• Strong communication skills in English, with excellent listening and speaking abilities.
• Proficiency with Microsoft Office, Teams, and customer service platforms (e.g., SABA, Ultipro).
• Ability to navigate multiple applications and screens simultaneously while maintaining focus.
• High‑speed internet connection (minimum 12.5 MBps download, 20–25 MBps upload) and a dedicated, quiet workspace.
• High school diploma, GED, or equivalent.
• Strong analytical and decision‑making skills, with a keen eye for detail.
• Adaptability to a fast‑paced, high‑volume environment.
• Commitment to customer satisfaction and a sense of urgency.

Preferred Qualifications

• Experience in financial services or fintech environments.
• Bilingual proficiency in English and Spanish (highly preferred).
• Previous remote work experience with a proven track record of self‑management.
• Knowledge of credit, lending, or consumer financing concepts.
• Experience with call‑center metrics and quality assurance processes.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Technical Aptitude: Comfortable learning new software and troubleshooting technical issues.
• Time Management: Ability to prioritize tasks, manage call queues, and meet shift deadlines.
• Team Collaboration: Works effectively with cross‑functional teams and shares knowledge openly.
• Resilience & Flexibility: Handles high‑volume periods, unexpected challenges, and changing priorities with composure.
• Continuous Learning: Eager to acquire new skills, embrace feedback, and apply lessons to improve performance.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our technology. We offer:

• Structured mentorship programs that pair you with senior leaders.
• Access to online learning platforms covering product knowledge, sales techniques, and leadership skills.
• Clear promotion tracks from Customer Service Representative to Team Lead, Manager, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Fully equipped home office setup, including a high‑quality headset, webcam, and ergonomic chair.
• Regular virtual team huddles, social events, and wellness initiatives.
• A flexible shift schedule that balances work and life, with options for split shifts and weekend coverage.
• A supportive manager who values your input and encourages professional growth.
• A culture that celebrates diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and sick leave.
• Unlimited learning budget for professional development.
• Employee assistance programs and mental health resources.
• Flexible work hours and the ability to work from anywhere.

Training & Onboarding

Our onboarding journey is designed to equip you with the knowledge and confidence you need to succeed:

• Seven weeks of intensive training: three weeks of classroom instruction followed by four weeks of “nesting” with experienced agents.
• Mandatory on‑camera presence and business‑casual attire during training.
• Hands‑on practice with real customer scenarios and live call simulations.
• Continuous coaching and feedback throughout the training period.

Shift Details

Shifts run from 10 am to 10 pm, with a 9‑hour workday and a 1‑hour unpaid lunch. You’ll be scheduled to work Monday each week and either Saturday or Sunday, with an additional day off during the week. The call center operates 363 days a year, closing only on Thanksgiving and Christmas.

How to Apply

Ready to join a team that’s reshaping commerce and empowering customers worldwide? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other protected classification.