Remote Customer Service Representative – Social Security Benefits Support Specialist – brighthush

About brighthush

At brighthush, we are on a mission to empower individuals to secure the benefits they deserve. Our dedicated team works tirelessly to simplify the complex world of Social Security and related services, ensuring that every client receives clear, compassionate, and accurate guidance. As a leader in the public‑sector support industry, brighthush blends cutting‑edge technology with a human‑centric approach, creating a workplace where purpose meets innovation.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re becoming a vital link in a life‑changing service chain. Our remote work model gives you the flexibility to balance professional growth with personal commitments, while our inclusive culture celebrates diversity, continuous learning, and community impact.

Key Highlights

• Fully remote, work‑from‑home position with a supportive virtual team
• Competitive salary and comprehensive benefits package
• Clear career progression from Customer Service Representative to Senior Support Specialist, Manager, or Training Lead
• Ongoing training in customer‑centric communication, compliance, and technology tools
• Opportunity to make a tangible difference in people’s lives every day

Position Overview

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for individuals seeking Social Security benefits. Your role will involve handling inquiries, resolving complaints, and ensuring a seamless experience for every client. You will work Monday through Friday, 8:00 am to 5:00 pm, from the comfort of your home office.

Core Responsibilities

• Engage with customers via phone, email, and chat to provide accurate information about Social Security benefits and related services.
• Document all interactions in our CRM, maintaining meticulous records of inquiries, complaints, and follow‑up actions.
• Escalate complex issues to specialized teams, ensuring timely resolution and customer satisfaction.
• Collect, verify, and enter client data with a high degree of accuracy, supporting compliance and audit readiness.
• Maintain a professional, courteous, and empathetic tone in all communications, embodying brighthush’s commitment to service excellence.
• Participate in continuous improvement initiatives, providing feedback on process enhancements and technology upgrades.
• Adhere to all regulatory and privacy standards, safeguarding sensitive client information.
• Support team goals by meeting or exceeding key performance indicators such as average handling time, first‑contact resolution, and customer satisfaction scores.

Essential Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Minimum of 2 years of telephone‑based customer service or call‑center experience.
• Proficiency in typing (≥35 WPM) and simultaneous phone‑and‑computer operation.
• Excellent written and verbal communication skills, with active listening as a core competency.
• Strong computer literacy, including experience with CRM systems, spreadsheets, and data‑entry tasks.
• Reliable, punctual, and dependable attendance record.
• Ability to work independently in a quiet, distraction‑free home environment.
• Background check clearance and successful completion of a typing test.
• High‑speed internet connection (minimum 100 Mbps download, 20 Mbps upload) via Ethernet cable.
• U.S. residency in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX, WV.

Preferred Qualifications

• Experience with auto‑dialer platforms and call‑center software.
• Bilingual proficiency in English and Spanish (or another language).
• Knowledge of Social Security regulations and benefit eligibility criteria.
• Prior experience in a compliance‑heavy environment.

Key Skills & Competencies

• Customer‑first mindset with a genuine desire to help others.
• Problem‑solving aptitude and the ability to think on your feet.
• Strong organizational skills and attention to detail.
• Adaptability to evolving processes, tools, and regulatory changes.
• Team collaboration, even in a virtual setting.
• Resilience under pressure and a calm demeanor during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As you grow in your role, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training on new technologies, compliance updates, and customer‑experience best practices.
• Cross‑functional projects that broaden your skill set and expose you to different facets of the organization.
• Clear promotion pathways to Senior Support Specialist, Team Lead, or Manager positions.
• Leadership development workshops and coaching for high‑potential employees.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and mutual respect. You’ll enjoy:

• Flexible scheduling within core hours to accommodate personal commitments.
• Regular virtual team‑building events, including game nights, wellness challenges, and skill‑share sessions.
• Open communication channels with leadership, ensuring your voice is heard.
• A supportive peer network that values collaboration over competition.
• Recognition programs that celebrate milestones, achievements, and exceptional service.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans.
• Company‑paid life and disability insurance.
• 401(k) retirement plan with employer match.
• Paid time off after 90 days of employment, plus ten paid holidays.
• Professional development stipend for courses, certifications, and conferences.
• Home‑office stipend to support your remote workspace setup.
• Employee assistance program (EAP) for mental health and wellness support.

How to Apply

Ready to make a difference while advancing your career? Submit your application through our career portal and join a team that values purpose, innovation, and personal growth.

Join brighthush Today

At brighthush, every call, email, and chat is an opportunity to transform a life. If you are passionate about customer service, thrive in a remote environment, and want to help people secure the benefits they deserve, we want to hear from you. Apply now and become part of a mission‑driven organization that rewards dedication, fosters growth, and celebrates impact.