[Remote] Customer Service Representative - State Farm Agent Team Member

Note: The job is a remote job and is open to candidates in USA. A State Farm agency is hiring a Customer Service Representative to provide helpful, responsive service to its insurance clients. The role handles policy questions and changes, claims processing, recordkeeping, client relationships, and identifying additional insurance needs.

Responsibilities

• Answering customer questions and providing clear, helpful policy information
• Assisting clients with policy changes, updates, and service needs
• Processing insurance claims and following up with customers
• Maintaining accurate and thorough customer records
• Coordinating with other members of our team to make sure clients receive outstanding service
• Building strong, lasting relationships with our customers
• Identifying opportunities to help clients with additional insurance needs

Skills

• An active Colorado insurance license in both P&C and L&H
• Strong communication and interpersonal skills
• Excellent attention to detail and organization
• The ability to multitask and prioritize
• A customer-first mindset
• Empathy, patience, and a genuine desire to help people
• A positive attitude and a sense of humor
• An experienced insurance professional
• Someone who is driven, motivated, and sales-minded
• An experienced State Farm professional

Benefits

• 401(k) matching
• Bonus based on performance
• Opportunity for internal growth and increased responsibility
• Remote position

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