[Remote] Customer Service Representatives - Emergency (Virginia State Residents)

Note: The job is a remote job and is open to candidates in USA. Sutherland is hiring Emergency Customer Service Representatives to support a public utility client and its customers. The role provides customer care across phone, email, chat, and correspondence, including handling routine service needs and power outages or other emergencies.

Responsibilities

• Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
• Will be handling calls related to power outages and other emergency situations
• Must be an active listener and can leverage probing question skills to provide resolutions
• Agents will also educate customers on suppliers and energy choice programs

Skills

• Excellent verbal and written communication skills
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent

Benefits

• Agents working overnight shifts earn an extra $1 overnight premium!
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• Remote work, performed from within the State of Virginia

Company Overview

Company H1B Sponsorship