Remote Customer Service & Sales Representative – High‑Impact Client Support & Revenue Growth Specialist

About brighthush

brighthush is a pioneering telecommunications and technology solutions provider that has been empowering communities and businesses for over a century. Founded in 1902, we have evolved from a local telephone company into a modern, multi‑service platform delivering voice, data, internet, and cloud solutions across the United States. With a dedicated workforce of more than 5,000 employees, brighthush is committed to innovation, customer excellence, and sustainable growth.

Our mission is simple: to connect people and businesses with reliable, high‑quality communication services that drive success and foster community. We pride ourselves on a culture that values collaboration, continuous learning, and a customer‑first mindset. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions matter and your growth is supported.

Why This Role Matters

As a Remote Customer Service & Sales Representative, you will be the first line of interaction for our customers. You’ll not only resolve their technical and service inquiries but also identify opportunities to enhance their experience and drive revenue growth. This dual‑focus role blends the empathy of customer support with the strategic thinking of sales, giving you a unique platform to influence both customer satisfaction and your own earning potential.

Key Responsibilities

• Customer Engagement: Serve as the primary point of contact for inbound and outbound customer interactions across phone, chat, and email channels.
• Problem Resolution: Diagnose and resolve technical, billing, and service issues promptly, ensuring a seamless experience for every customer.
• Opportunity Identification: Proactively uncover upsell and cross‑sell opportunities that align with customer needs and business goals.
• Data Management: Accurately record all customer interactions, solutions, and sales activities in our CRM and ticketing systems.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and sales conversion rates.
• Collaboration: Work closely with technical support, billing, and sales teams to ensure a unified, high‑quality customer journey.
• Continuous Learning: Participate in ongoing training programs and product knowledge sessions to stay current on our offerings and industry trends.

Essential Qualifications

• Minimum of 1 year of customer service or call center experience, preferably in a technical or telecom environment.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency in navigating multiple software systems, including CRM, ticketing, and knowledge bases.
• Demonstrated ability to handle high call volumes while maintaining a calm, professional demeanor.
• Self‑motivated, organized, and capable of working independently in a remote setting.
• Basic understanding of sales principles and a passion for identifying customer needs.

Preferred Qualifications

• Experience in a B2B or B2C telecommunications sales role.
• Prior exposure to remote work environments and virtual collaboration tools.
• Knowledge of networking, internet services, or cloud solutions.
• Previous experience with commission‑based compensation structures.
• Multilingual abilities that enhance customer outreach.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to delivering exceptional service.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Sales Acumen: Ability to listen, ask insightful questions, and recommend solutions that add value.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Adaptability: Comfortable with change and able to learn new tools or processes swiftly.
• Team Collaboration: Willingness to share knowledge and support colleagues across functions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service & Sales Representative, you will have access to:

• Structured onboarding and comprehensive training covering product knowledge, sales techniques, and customer service best practices.
• Mentorship programs pairing you with experienced sales leaders and customer success managers.
• Regular performance reviews and personalized development plans to help you set and achieve career goals.
• Clear pathways to advanced roles such as Senior Sales Specialist, Account Manager, or Customer Success Lead.
• Cross‑functional projects that expose you to new business areas, enhancing your skill set and marketability.

Work Environment & Company Culture

Working remotely from anywhere in the United States, you’ll enjoy the flexibility to balance professional responsibilities with personal life. Our culture is built on:

• Inclusivity: A diverse workforce that values different perspectives and fosters belonging.
• Innovation: Encouragement to experiment, propose new ideas, and drive continuous improvement.
• Recognition: Regular shout‑outs, awards, and incentives for outstanding performance.
• Well‑Being: Resources for mental and physical health, including virtual wellness programs and flexible scheduling.
• Community Impact: Opportunities to volunteer and support local initiatives through brighthush’s corporate social responsibility programs.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and performance, the role offers a competitive base salary complemented by a robust commission structure with multipliers for exceeding targets. Additional benefits include:

• Company‑provided equipment (laptop, headset, high‑speed internet stipend).
• Paid training and ongoing professional development.
• 401(k) plan with company match.
• Comprehensive medical, dental, vision, and life insurance coverage.
• Paid time off (PTO) and holidays.
• Discounted brighthush services for eligible customers.
• Access to a supportive virtual team environment with regular check‑ins and social events.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers limitless growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to This Job

Closing Statement

At brighthush, we’re not just building a company; we’re building a community of passionate professionals who are committed to delivering outstanding service and driving meaningful results. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow your sales and support skills, we want to hear from you. Join us and help shape the future of connectivity while advancing your career on your own terms.