Remote Senior Director of Customer Insights & Analytics – AI‑Driven Consumer Health Platform Leadership at brighthush

About brighthush

brighthush is a trailblazing consumer health platform that empowers patients worldwide to take charge of their wellbeing through personalized care, seamless digital experiences, and data‑driven insights. With a mission to democratize access to high‑quality health information and services, brighthush blends cutting‑edge technology, behavioral science, and a patient‑first philosophy to create a truly transformative ecosystem. Our remote‑first culture, commitment to continuous learning, and focus on impact make brighthush an exciting place to build a career that matters.

Why This Role Matters

As the Senior Director of Customer Insights & Analytics, you will be the strategic architect behind every data‑informed decision that shapes brighthush’s growth, product innovation, and patient outcomes. Your leadership will drive the analytics organization from a tactical function to a strategic partner, ensuring that every insight, AI tool, and analytics product is aligned with our business goals and the needs of our diverse user base across the United States and international markets.

Key Responsibilities

• Strategic Vision & Roadmap – Design and execute a comprehensive analytics strategy that places consumers and AI at the core of brighthush’s data initiatives. Translate business objectives into measurable analytics goals and a clear, actionable roadmap.
• Team Leadership & Culture – Build, mentor, and scale a high‑performing analytics team that operates with the speed and agility of a health‑tech company. Foster a culture of accountability, curiosity, and continuous improvement.
• Cross‑Functional Partnership – Partner with the Chief Product & Technology Officer, Senior Vice President of Marketing, and other key stakeholders to define the analytical agenda for product development, marketing, and customer experience. Align data capture, experimentation, and insight generation with product priorities.
• Insight Delivery & Impact – Oversee the end‑to‑end delivery of dashboards, KPI tracking, and data‑driven recommendations that influence executive decisions and drive measurable business outcomes.
• AI & Analytics Product Ownership – Own the lifecycle of AI tools and analytics products from concept through launch, ensuring they meet user needs, comply with privacy regulations, and deliver high value.
• Talent Development – Create a talent pipeline by recruiting, training, coaching, and retaining top analytics professionals. Champion diversity, equity, and inclusion within the analytics community.
• Operational Excellence – Maintain an operations calendar, enforce rigorous testing and validation, and ensure timely delivery of analytics projects.
• Strategic Influence – Translate complex data into clear, actionable insights that influence senior leadership and drive patient‑centric outcomes.
• Best‑Practice Collaboration – Work closely with the broader BI & Analytics organization to share methodologies, tools, and insights, fostering a unified analytics ecosystem.

Essential Qualifications

• Bachelor’s degree in a quantitative field (Statistics, Computer Science, Data Science, etc.)
• 10+ years of progressive experience in analytics, data science, or statistics, with at least 5 years leading analytics teams.
• Proven track record of building and scaling analytics organizations in fast‑paced, high‑growth environments.
• Hands‑on expertise with SQL and at least one modern BI/visualization platform (Tableau, Power BI, Looker, etc.).
• Advanced degree (MBA or equivalent) preferred.
• Experience in consumer‑facing digital health, e‑commerce, or subscription‑based business models.
• Strong understanding of cloud data warehouses, experimentation platforms, and cohort analysis.
• Excellent written and verbal communication skills, with the ability to translate analytics concepts to non‑technical audiences.
• Demonstrated success in leading complex, cross‑functional projects and influencing senior decision‑makers.
• Deep knowledge of advanced analytics techniques: design of experiments, AI/ML, NLP, optimization, predictive modeling.
• Working knowledge of healthcare data privacy regulations (HIPAA, GDPR, etc.) and experience embedding privacy‑by‑design into analytics products.
• Growth mindset, systems thinking, and a passion for building scalable, adaptable analytics solutions.

Preferred Qualifications

• Experience in both health‑tech and pharmaceutical environments.
• Background in direct‑to‑consumer or direct‑to‑patient business models.
• Prior leadership of analytics teams within a consumer health platform or digital health startup.
• Familiarity with AI‑driven recommendation engines, personalized health interventions, or patient engagement analytics.
• Experience with data governance frameworks and data quality assurance processes.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data‑Driven Decision Making
• Team Building & Talent Development
• Project Management & Execution Excellence
• Stakeholder Management & Influence
• Advanced Analytics & Machine Learning Expertise
• Regulatory & Privacy Compliance
• Communication & Storytelling with Data
• Agile & Lean Methodologies
• Continuous Learning & Innovation Mindset

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As Senior Director, you will:

• Lead cross‑functional initiatives that shape the future of consumer health technology.
• Collaborate with senior executives, influencing company‑wide strategy.
• Mentor emerging leaders and contribute to a vibrant analytics community.
• Participate in global conferences, workshops, and industry panels.
• Access continuous learning resources, including certifications, courses, and internal knowledge hubs.
• Explore lateral moves into product strategy, data science leadership, or global analytics governance.

Work Environment & Culture at brighthush

brighthush thrives on a culture that values:

• Remote‑First Flexibility – Work from anywhere in the United States with a fully supported remote setup.
• Patient‑Centric Mission – Every decision is guided by the goal of improving patient outcomes.
• Diversity & Inclusion – A welcoming environment where diverse perspectives drive innovation.
• Collaboration & Transparency – Open communication channels across all levels.
• Continuous Feedback & Growth – Regular performance reviews, coaching, and skill‑building initiatives.
• Well‑Being & Work‑Life Balance – Comprehensive wellness programs, flexible time off, and mental health support.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior analytics leadership.
• Performance‑based bonus structure tied to individual and company goals.
• 401(k) plan with company match.
• Health, dental, vision, and prescription drug coverage.
• Flexible spending accounts for healthcare and dependent care.
• Life and disability insurance.
• Paid vacation, sick leave, and paid holidays.
• Well‑being stipend for fitness, meditation, or wellness apps.
• Employee assistance program and mental health resources.
• Remote work stipend for home office setup.
• Professional development budget for conferences, courses, and certifications.

How to Apply

If you are passionate about leveraging data to transform patient experiences, thrive in a fast‑moving health‑tech environment, and want to lead a world‑class analytics organization, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this position at brighthush

Join brighthush – Where Data Meets Compassion

At brighthush, you will not only shape the future of consumer health but also create lasting impact on millions of lives. If you are ready to lead, innovate, and inspire, apply today and become a pivotal part of our mission to bring brighter, healthier futures to patients everywhere.