Remote Customer Service & Sales Representative – Remote Work, Paid Training, Growth Opportunities at brighthush

About brighthush

brighthush is a leading provider of customer experience solutions, empowering businesses worldwide to deliver exceptional service and drive revenue growth. With a culture rooted in innovation, collaboration, and continuous learning, we help our clients transform every customer interaction into a lasting relationship. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice is heard and your potential is unleashed.

Why Join brighthush?

• Work From Home – Enjoy the flexibility of a fully remote role that fits your lifestyle.
• Paid Training – Receive comprehensive, instructor-led training at no cost to you.
• Team‑Oriented Culture – Thrive in a supportive, collaborative environment that celebrates teamwork.
• Career Growth – Access clear advancement pathways and ongoing professional development.
• Competitive Compensation & Benefits – Earn a solid hourly rate, plus performance bonuses, and enjoy a benefits package that includes medical, dental, vision, 401(k) with matching, paid time off, and paid holidays.

Position Overview

We are seeking a proactive, customer‑centric Remote Customer Service & Sales Representative to join our growing team. In this role, you will be the first point of contact for our clients, providing exceptional support while identifying opportunities to upsell additional products and services. You will work closely with our client partners to ensure customer satisfaction, maintain accurate account records, and meet or exceed key performance indicators.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Identify and recommend additional products and services, such as water heaters, surge protection solutions, and in‑home electrical wiring options, during qualified conversations.
• Achieve monthly and quarterly sales targets, earning bonuses based on performance.
• Assist customers with inquiries, concerns, and account issues, ensuring a seamless experience.
• Accurately document all customer interactions and account updates in the client’s system.
• Provide clear explanations of account status, billing, and service options to customers.
• Adhere to all state and federal regulations relevant to customer service and sales.
• Manage delinquent accounts in accordance with state guidelines, working to resolve issues promptly.
• Maintain an average inbound handle time that aligns with company standards.
• Consistently meet Quality Assurance (QA) goals and production metrics, including call volume, schedule adherence, and customer satisfaction scores.

Essential Qualifications

• High school diploma or equivalent.
• Strong attention to detail, with the ability to organize tasks, prioritize work, and meet strict deadlines.
• Excellent verbal and written communication skills.
• Professionalism and a customer‑first mindset.
• Reliable, punctual attendance and a strong focus on shift reliability.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to quickly learn new software and adapt to evolving technology.
• Stable, high‑speed broadband internet connection (minimum 25 Mbps download, 20 Mbps upload).
• Hard‑wired connection (no Wi‑Fi or hotspots).
• Camera required during training and all shifts (excluding breaks).

Preferred Qualifications

• 1–2 years of experience in a call center or customer service environment.
• Previous sales experience, especially in upselling or cross‑selling products.
• Knowledge of state and federal regulations related to customer service and sales.
• Experience with CRM or customer‑relationship management systems.
• Background in technical support or electrical services is a plus.

Skills & Competencies

• Strong problem‑solving abilities and a proactive approach to customer needs.
• Exceptional listening skills and the ability to build rapport quickly.
• Time‑management skills that allow you to balance multiple tasks efficiently.
• Adaptability to changing priorities and a willingness to embrace new challenges.
• Team player who collaborates effectively with colleagues and managers.
• Resilience under pressure, maintaining composure during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service & Sales Representative, you will have access to:

• Structured onboarding and ongoing training modules covering product knowledge, sales techniques, and regulatory compliance.
• Mentorship programs pairing you with experienced team members.
• Regular performance reviews and personalized development plans.
• Opportunities to transition into senior support roles, sales leadership, or specialized technical positions.
• Access to industry conferences, webinars, and certifications at no cost.

Work Environment & Culture

brighthush fosters a culture of respect, transparency, and empowerment. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Interactive digital collaboration tools (Slack, Teams, Zoom).
• Recognition programs celebrating individual and team achievements.
• Inclusive policies that support work‑life balance and personal well‑being.

Compensation & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Hourly Rate: $15.00 per hour.
• Performance Bonuses: Monthly and quarterly incentives tied to sales targets and KPIs.
• Paid Training: All training sessions are fully compensated.
• Benefits: Medical, dental, and vision coverage; 401(k) with employer matching; paid time off; paid holidays; and more.
• Flexible Schedule: After training, you’ll work 7 am–7 pm EST, with the flexibility to manage your own hours within that window.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and start the journey with brighthush. Once your application is received, you’ll receive an email with instructions to complete a series of assessments through our online platform. These AI‑powered assessments are the first step in our hiring process and help us match the right talent with the right role.

Apply to This Job

Closing

At brighthush, we’re building a future where every customer interaction is an opportunity to create value and build lasting relationships. If you’re ambitious, self‑motivated, and eager to grow in a supportive, remote environment, we want to hear from you. Join us and help shape the next generation of customer experience excellence.