Remote Customer Support Specialist – Resident & Vendor Relations, Property Management Services at brighthush

About brighthush

brighthush is a forward‑thinking property management powerhouse that redefines community living. With a portfolio spanning multi‑family residences, mixed‑use developments, and boutique housing, we are dedicated to creating vibrant, safe, and welcoming environments where residents feel truly at home. Our core philosophy is simple yet powerful: Great Service, Great People. We empower our team members to grow intellectually, collaborate passionately, and deliver premium experiences to every resident, vendor, and partner.

As we expand our footprint across the country, we are looking for a Remote Customer Support Specialist who can become the first line of communication for our residents and internal teams. If you thrive in a fast‑paced, technology‑driven environment and love turning challenges into opportunities, brighthush invites you to join our mission of elevating community living.

Position Summary

The Remote Customer Support Specialist is the cornerstone of our resident and vendor support ecosystem. Acting as the primary point of contact, you will handle inquiries, coordinate service requests, maintain meticulous records, and collaborate with cross‑functional teams—all while working independently from a remote setting.

Key Responsibilities

• Resident & Client Engagement – Respond to phone, email, and online chat inquiries with professionalism and empathy, ensuring every resident feels heard and valued.
• Service Request Management – Log, prioritize, and track maintenance or vendor requests from initiation to resolution, using our ticketing system to keep all stakeholders informed.
• Scheduling & Coordination – Coordinate appointments with vendors, maintenance crews, and property teams; update residents on expected timelines and any changes.
• Data & Record Keeping – Maintain accurate, up‑to‑date records of resident interactions, vendor contracts, and service histories in our CRM and property management platform.
• Process Improvement – Identify bottlenecks in the support workflow, propose solutions, and collaborate with the operations team to implement best practices.
• Cross‑Functional Collaboration – Work closely with leasing, maintenance, finance, and marketing teams to ensure seamless service delivery and consistent resident communication.
• Quality Assurance – Conduct regular audits of support tickets to ensure compliance with company policies, data privacy standards, and resident satisfaction metrics.
• Continuous Learning – Participate in ongoing training sessions, webinars, and industry conferences to stay current on property management trends and customer service innovations.

Essential Qualifications

• GED or high school diploma (or equivalent). Advanced education (A.A. or B.A.) is a plus.
• Minimum of one year of experience in customer service, administrative support, or resident services within a property management, hospitality, or related field.
• Proficient in Microsoft Office Suite, Google Workspace, and web‑based business applications.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Exceptional organizational and time‑management abilities; adept at juggling multiple tasks simultaneously.
• High‑speed internet connection and a dedicated, quiet workspace suitable for remote work.
• Self‑starter mindset: able to work independently, take initiative, and collaborate effectively across distributed teams.

Preferred Qualifications

• Experience in property management, multi‑family housing, or hospitality environments.
• Familiarity with CRM platforms, ticketing systems, or property management software (e.g., AppFolio, Yardi, Buildium).
• Background in dispute resolution and problem‑solving, with a track record of turning challenging situations into positive outcomes.
• Experience working with remote or distributed teams, demonstrating strong digital collaboration skills.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional resident experiences.
• Attention to Detail – Meticulous record‑keeping and data accuracy.
• Technical Proficiency – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability – Ability to thrive in a dynamic environment with evolving priorities.
• Team Player – Collaborative spirit, open to feedback, and supportive of colleagues.
• Problem‑Solving – Analytical thinking to diagnose issues and propose effective solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Remote Customer Support Specialist, you will:

• Gain exposure to all facets of property management, from leasing to maintenance to finance.
• Participate in mentorship programs pairing you with senior leaders in operations and resident services.
• Access a robust learning portal featuring courses on customer experience, conflict resolution, and industry best practices.
• Earn certifications in property management software and customer service excellence.
• Be considered for internal promotions into roles such as Resident Services Manager, Operations Coordinator, or even Property Manager.

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and well‑being. Our remote team enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual town halls and team‑building events.
• A collaborative platform that encourages idea sharing and cross‑departmental projects.
• Recognition programs celebrating outstanding service and teamwork.
• A commitment to mental and physical health through wellness resources and an Employee Assistance Program.

Compensation & Benefits

We offer a competitive salary package aligned with industry standards and your experience. In addition, brighthush provides:

• Health, dental, and vision insurance plans with comprehensive coverage.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and a flexible vacation policy.
• Professional development stipend and reimbursement for relevant courses or certifications.
• Access to wellness programs, including virtual fitness classes and mental health resources.
• Regular performance bonuses tied to resident satisfaction metrics and operational excellence.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that values integrity, innovation, and community impact. Our guiding principles are:

• The Right Thing – We act with honesty, transparency, and accountability.
• Work You Can Be Proud Of – Every task contributes to a better living experience for our residents.
• Be a Great Person to Work With – We foster respect, collaboration, and continuous learning.

If you are a people‑oriented professional who loves solving problems, delivering outstanding service, and growing within a supportive team, we want to hear from you.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Apply Today

Ready to make a meaningful impact on resident experiences and grow your career in property management? Submit your application through the link below and join the brighthush family.