Remote Customer Service & Sales Representative – Subscriber Support & Promotional Sales Specialist – Drive Growth & Retention at brighthush

About brighthush

brighthush is a trailblazing media organization that has been delivering insightful news, engaging stories, and community‑driven content for over a century. With a rich heritage that dates back to 1880, brighthush has evolved from a traditional print newspaper into a dynamic, multi‑platform powerhouse that reaches readers through print, online, and mobile applications. Our mission is to inform, inspire, and connect people across the globe, while staying true to the values of integrity, curiosity, and innovation that have guided us for generations.

As we continue to expand our digital footprint and deepen our relationships with subscribers, we are looking for a dedicated, customer‑centric professional to join our remote Customer Service and Sales team. This role is pivotal in ensuring that every subscriber feels valued, supported, and excited to engage with brighthush’s content and offerings.

Why Join brighthush?

• Remote Flexibility – Work from the comfort of your home while staying connected with a vibrant, collaborative team.
• Impactful Work – Directly influence subscriber satisfaction, retention, and revenue growth.
• Growth Opportunities – Access to ongoing training, mentorship, and clear career pathways within the organization.
• Comprehensive Benefits – Health, dental, vision, FSA, 401(k) match, paid parental leave, PTO, pet insurance, and more.
• Culture of Innovation – A workplace that celebrates creativity, diversity, and continuous learning.

Key Responsibilities

As a Remote Customer Service & Sales Representative at brighthush, you will be the frontline ambassador for our subscribers. Your day‑to‑day tasks will include:

• Managing a high volume of inbound calls, emails, and social media inquiries with professionalism and efficiency.
• Opening, updating, and maintaining customer accounts in our CRM system, ensuring data accuracy and compliance with privacy standards.
• Listening actively to understand subscriber needs, clarifying concerns, and providing tailored solutions.
• Resolving issues promptly, escalating when necessary, and following up to guarantee complete satisfaction.
• Proactively identifying opportunities to upsell or cross‑sell subscriptions, digital products, and event tickets.
• Supporting retention initiatives by engaging lapsed subscribers and encouraging renewals.
• Representing brighthush at promotional events, trade shows, and community outreach programs.
• Collaborating with marketing, product, and editorial teams to share subscriber feedback and drive continuous improvement.

Essential Qualifications

• Minimum of 2 years of customer service experience, preferably in a media, publishing, or subscription‑based environment.
• Proven sales track record, with a history of meeting or exceeding targets.
• Excellent verbal and written communication skills, with a clear, friendly, and professional tone.
• Strong active listening skills and the ability to empathize with diverse audiences.
• High proficiency with telephone systems, CRM platforms (e.g., Salesforce, HubSpot), and Microsoft Office Suite.
• Ability to multitask, prioritize, and thrive under pressure while maintaining accuracy.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• Valid U.S. driver’s license and reliable internet connection (minimum 25 Mbps).

Preferred Qualifications

• Experience in the media or publishing industry, especially with subscription management.
• Knowledge of digital marketing tools and analytics platforms.
• Fluency in additional languages (Spanish, French, etc.) is a plus.
• Previous experience working in a remote or distributed team environment.
• Certifications in customer service or sales (e.g., Certified Customer Service Professional).

Core Skills & Competencies

• Customer‑First Mindset – Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving – Ability to diagnose issues quickly and devise effective solutions.
• Communication – Clear, concise, and engaging communication across multiple channels.
• Adaptability – Comfortable navigating change, new technologies, and evolving processes.
• Team Collaboration – Willingness to share insights, support peers, and contribute to a positive team culture.
• Data‑Driven Decision Making – Comfortable using metrics to track performance and identify improvement areas.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Sales Representative, you will have the opportunity to:

• Progress into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into sales or marketing positions, leveraging your deep understanding of subscriber behavior.
• Participate in leadership development programs and cross‑functional projects.
• Earn certifications and attend industry conferences to stay ahead of trends.

Work Environment & Culture

brighthush fosters a culture that values transparency, collaboration, and innovation. Even though you will be working remotely, you will be an integral part of a supportive team that celebrates successes, learns from challenges, and continuously seeks improvement. We host regular virtual team gatherings, knowledge‑sharing sessions, and wellness initiatives to keep everyone connected and energized.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, we offer a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and sales metrics.
• Health, dental, and vision insurance plans.
• Flexible Spending Account (FSA) for medical and dependent care.
• Paid parental leave and generous PTO.
• 401(k) plan with company match.
• Pet insurance and employee wellness programs.
• Access to a virtual gym subscription and mental health resources.
• Ongoing training, tuition reimbursement, and career development support.

How to Apply

If you are passionate about delivering outstanding customer experiences, have a knack for sales, and thrive in a dynamic, remote environment, we would love to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this Remote Customer Service & Sales Representative position at brighthush

Join brighthush Today

Become part of a legacy that continues to shape the way people consume news and stories. Your expertise will help us keep subscribers engaged, satisfied, and loyal. Take the next step in your career and help us illuminate the world—one subscriber at a time.