Remote Customer Service & Sales Representative – Supplemental Benefits Specialist – Virtual Client Engagement & Enrollment Expert

Introduction: Join brighthush, a Trailblazer in Supplemental Benefits

At brighthush, we’re redefining how individuals and families protect what matters most. Our mission is simple yet powerful: to make comprehensive supplemental benefits—such as life, health, and disability coverage—accessible, affordable, and easy to understand through a cutting‑edge digital platform. By empowering people with the right tools and knowledge, we help them secure peace of mind and financial resilience.

As a fully remote organization, brighthush offers the flexibility to work from anywhere while fostering a culture of collaboration, innovation, and continuous learning. We’re looking for a dynamic, client‑centric professional to join our growing team as a Remote Customer Service & Sales Representative. In this role, you’ll be the first point of contact for prospective clients, guiding them through personalized coverage options and ensuring a seamless enrollment experience—all from the comfort of your own home.

Key Responsibilities

• Lead Engagement: Connect with pre‑qualified warm leads via phone, video, and chat to schedule virtual consultations.
• Virtual Consultations: Deliver clear, engaging presentations on supplemental coverage options using our interactive digital tools.
• Enrollment Support: Assist clients in selecting and enrolling in the most suitable benefit plans, ensuring all documentation is accurate and complete.
• Relationship Building: Maintain professional digital communication—email, video, and chat—to build trust, rapport, and long‑term client relationships.
• Data Management: Log all client interactions, sales activities, and follow‑ups in our CRM system with meticulous attention to detail.
• Compliance & Licensing: Pursue or maintain a standard state Life & Health license, with training and support provided by brighthush.
• Performance Metrics: Meet or exceed monthly sales targets, conversion rates, and customer satisfaction scores.
• Continuous Improvement: Participate in regular training sessions, product updates, and process improvement initiatives to stay ahead of industry trends.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 1–2 years of experience in sales, retail, customer service, or hospitality.
• Strong verbal and written communication skills, with a natural ability to explain complex concepts simply.
• Proficiency with video conferencing platforms (Zoom, Teams, Webex) and CRM software.
• Self‑motivated, disciplined, and capable of managing time effectively in a remote setting.
• Reliable computer, high‑speed internet connection, and a quiet workspace.
• Willingness to obtain or hold a standard state Life & Health license (training provided).

Preferred Qualifications

• Prior experience selling supplemental insurance or financial products.
• Knowledge of the supplemental benefits landscape and regulatory environment.
• Experience with virtual sales funnels and digital marketing tools.
• Multilingual abilities to serve a diverse client base.
• Track record of exceeding sales targets and delivering exceptional customer service.

Core Skills & Competencies

• Client‑Focused Mindset: Ability to listen actively, empathize, and tailor solutions to individual needs.
• Digital Fluency: Comfortable navigating web‑based platforms, data entry, and virtual communication tools.
• Problem‑Solving: Quick thinker who can troubleshoot issues and propose creative solutions on the fly.
• Adaptability: Thrive in a fast‑moving environment with evolving products and market dynamics.
• Team Collaboration: Work seamlessly with cross‑functional teams—marketing, underwriting, compliance—to deliver a cohesive client experience.
• Ethical Integrity: Uphold the highest standards of honesty, transparency, and confidentiality.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. When you join our team, you’ll have access to:

• Structured onboarding program with mentorship from senior sales leaders.
• Ongoing training modules covering product knowledge, sales techniques, and regulatory updates.
• Certification pathways, including Life & Health licensing and advanced sales credentials.
• Clear career ladder: from Representative to Senior Sales Specialist, Team Lead, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new business functions.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and innovation. Our remote-first culture means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative digital workspaces (Slack, Microsoft Teams, Asana).
• Access to a virtual wellness program, including mindfulness sessions and fitness challenges.
• Regular virtual social events—game nights, coffee chats, and holiday celebrations.
• A culture that values work‑life balance, encouraging you to set boundaries and recharge.

Compensation, Perks, and Benefits

• Competitive Base Salary: $70,000–$75,000 in the first year, with potential for growth based on performance.
• Commission & Bonuses: Earn commissions on new enrollments and performance bonuses that reward your success.
• Passive Income: Vesting schedule that allows you to earn lifetime renewal income from the plans you sell.
• Health & Wellness: Group‑rate medical, dental, and vision insurance plans to keep you and your family protected.
• Paid Time Off: Generous vacation, sick leave, and personal days to support your well‑being.
• Professional Development: Reimbursement for industry certifications, conferences, and continuing education.
• Technology Stipend: Monthly allowance to equip your home office with the tools you need.
• Equity & Stock Options: Opportunity to share in brighthush’s growth and success.

Why brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a movement that empowers people to secure their futures. We offer:

• A purpose‑driven mission that makes a tangible difference in people’s lives.
• A supportive, inclusive culture that celebrates diversity and fosters belonging.
• Flexibility to work from anywhere, giving you the freedom to balance career and personal life.
• Continuous learning and advancement opportunities that keep your career trajectory upward.
• A transparent, performance‑based compensation model that rewards your hard work.

Apply Today and Transform Lives with brighthush

If you’re a motivated, client‑centric professional ready to make a real impact, we want to hear from you. Bring your passion for service, your sales acumen, and your desire to help people protect what matters most. Join brighthush and help us build a healthier, more secure future for everyone.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.