Senior Technical Customer Success Manager – API & AI Integration Specialist – Driving Customer Growth & Innovation at brighthush

About brighthush

brighthush is a trailblazing AI Connectivity Company that is redefining how businesses harness the power of APIs and AI traffic. By delivering a unified platform that secures, manages, accelerates, governs, and monetizes data flows across any model and any cloud, brighthush empowers Fortune 500 enterprises and AI‑native startups alike to unlock unprecedented value from their digital ecosystems. Our mission is simple: to make the flow of intelligence seamless, secure, and scalable for every organization that relies on data to drive innovation.

As a fast‑growing, customer‑centric organization, brighthush thrives on collaboration, experimentation, and a relentless focus on delivering measurable outcomes for our clients. We are looking for a visionary Technical Customer Success Manager who can bridge the gap between complex technology and real‑world business impact, and who will play a pivotal role in shaping the future of customer success at brighthush.

Role Overview

In this high‑impact position, you will serve as the primary advocate for our most valuable asset—our customers. You will partner with a portfolio of commercial clients to help them fully realize the value of their brighthush investment, from initial onboarding through long‑term adoption and expansion. Your work will influence product strategy, sales enablement, and the overall customer experience, ensuring that every interaction drives tangible business outcomes.

Key Responsibilities

• Customer Lifecycle Champion: Guide customers through every stage of their journey—onboarding, adoption, optimization, and renewal—while collaborating closely with Sales, Product, and Engineering teams to align on goals and deliverables.
• Strategic Advisor: Co‑define success metrics, adoption plans, and post‑sales engagement strategies that resonate with each customer’s unique business objectives.
• AI & API Visionary: Inspire clients to develop AI‑optimized, API‑centric roadmaps that unlock new revenue streams and operational efficiencies.
• Product & Technology Evangelist: Become a subject‑matter expert on brighthush’s product suite—including API management, AI traffic orchestration, and cloud‑native infrastructure—and translate technical capabilities into business value.
• Process & Tooling Innovator: Identify opportunities to automate and streamline customer success workflows, leveraging self‑service portals, analytics dashboards, and reusable assets to increase efficiency and scalability.
• Cross‑Functional Collaborator: Work hand‑in‑hand with Sales, Product, Marketing, and Support to ensure a unified, customer‑centric approach across all touchpoints.
• Growth & Expansion Lead: Spot upsell and cross‑sell opportunities within your portfolio, driving revenue growth while maintaining a deep focus on customer satisfaction.
• Thought Leader: Represent brighthush at industry events, webinars, and community forums, sharing insights on AI connectivity, API strategy, and cloud‑native best practices.

Essential Qualifications

• 5+ years of experience in a technical customer‑success, account‑based, or solutions‑engineering role within SaaS, Open Source, or infrastructure software companies.
• Deep understanding of cloud‑native technologies—Containers, Kubernetes, Microservices—and a foundational grasp of API Management (APIM) principles.
• Proven track record of managing a portfolio of commercial customers, driving adoption, and achieving renewal and expansion targets.
• Strong analytical mindset with the ability to translate complex data into actionable insights and strategic recommendations.
• Excellent communication skills—both written and verbal—capable of articulating technical concepts to non‑technical stakeholders.
• Self‑starter with exceptional organizational skills, able to juggle multiple priorities in a fast‑moving environment.
• Passion for AI, APIs, and the broader digital transformation landscape.

Preferred Qualifications

• Experience with CI/CD pipelines, DevOps practices, and cloud computing IaaS.
• Background in building or managing self‑service platforms, knowledge bases, or community‑driven resources.
• Prior exposure to Fortune 500 or high‑growth startup environments.
• Certifications in Kubernetes, AWS, Azure, or related cloud technologies.
• Fluency in multiple programming languages (e.g., Go, Python, Java) or API design tools.

Skills & Competencies

• Strategic Thinking & Visioning
• Customer‑Centric Mindset
• Technical Fluency (API, AI, Cloud Native)
• Data‑Driven Decision Making
• Project & Portfolio Management
• Influence & Negotiation
• Cross‑Functional Collaboration
• Continuous Learning & Adaptability

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Senior Technical Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of customer success and product development.
• Mentor junior team members and contribute to the development of internal training programs.
• Participate in cross‑departmental projects that expose you to new domains such as AI ethics, data governance, and global compliance.
• Access a robust learning ecosystem—online courses, certifications, and industry conferences—supported by a dedicated budget.
• Earn recognition through brighthush’s performance‑based promotion framework, with clear pathways to leadership roles in Customer Success, Product Management, or Engineering.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and a passion for innovation. Our culture is defined by:

• Agile & Adaptive: We iterate quickly, embrace change, and celebrate experimentation.
• Customer‑First: Every decision is guided by the impact on our clients’ success.
• Diverse & Inclusive: We value diverse perspectives and foster an environment where everyone can thrive.
• Remote‑First Flexibility: Work from anywhere while staying connected through virtual collaboration tools.
• Community & Collaboration: Regular hackathons, knowledge‑sharing sessions, and cross‑team initiatives keep the energy high.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and support your long‑term well‑being:

• Base Salary: $160,000 – $200,000 (commensurate with experience)
• Performance‑Based Bonus: Up to 20% of base salary
• Equity: Stock options that vest over four years
• Health & Wellness: Comprehensive medical, dental, vision, and mental‑health coverage
• Retirement: 401(k) plan with company match
• Paid Time Off: Generous vacation, sick leave, and personal days
• Professional Development: Annual budget for certifications, conferences, and courses
• Remote Work Allowance: Home office stipend and equipment support
• Employee Assistance Program: 24/7 counseling and support services

Why Join brighthush?

When you join brighthush, you become part of a mission that is reshaping the future of AI connectivity. You’ll work alongside some of the brightest minds in the industry, tackle complex technical challenges, and see the direct impact of your work on our customers’ success. If you’re driven by curiosity, thrive in a collaborative environment, and want to make a tangible difference, brighthush is the place for you.

How to Apply

Ready to take the next step in your career? Submit your resume and a cover letter that highlights your most relevant achievements and explains why you’re excited about the opportunity to shape the future of customer success at brighthush. We look forward to exploring how your expertise can help us unlock intelligence for our clients worldwide.