Remote Customer Service & Social Media Specialist – Global Brand Engagement & Digital Community Builder

About brighthush

At brighthush, we’re redefining the way brands connect with their audiences. Our mission is simple: deliver unforgettable customer experiences while building vibrant, authentic online communities. With a global footprint and a culture rooted in creativity, collaboration, and continuous learning, brighthush empowers every team member to make a real impact—no matter where they’re located.

We’re looking for a passionate, self‑driven professional to join our fully remote team as a Remote Customer Service & Social Media Specialist. If you thrive in fast‑paced environments, love solving problems, and enjoy crafting compelling digital content, this role is your gateway to a dynamic career that spans continents and cultures.

Why brighthush?

• Global Reach, Local Impact: Work from anywhere while influencing a worldwide audience.
• Innovative Culture: We celebrate curiosity, experimentation, and data‑driven decision making.
• Growth Mindset: Continuous learning, mentorship, and clear career pathways are embedded in our DNA.
• Work‑Life Harmony: Flexible hours, remote work, and a supportive community keep you energized and focused.

Key Responsibilities

• Customer Support Excellence: Serve as the first point of contact for customers via email, live chat, and phone. Resolve inquiries swiftly, ensuring a seamless experience.
• Proactive Issue Resolution: Identify potential dissatisfaction early, initiate follow‑ups, and collaborate with cross‑functional teams to close loops.
• Community Building: Curate, schedule, and publish engaging social media posts across platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok). Foster interaction, respond to comments, and nurture brand advocates.
• Content Creation & Curation: Write compelling copy, design eye‑catching visuals, and produce short‑form videos that resonate with our audience.
• Analytics & Reporting: Track key metrics (CSAT, NPS, engagement rates, conversion). Use insights to refine support scripts and social media strategies.
• Collaboration: Partner with Marketing, Product, and Sales teams to align messaging, share feedback, and drive cross‑channel initiatives.
• Process Improvement: Suggest and implement enhancements to support workflows, knowledge bases, and content calendars.

Essential Qualifications

• 3+ years of experience in customer service, virtual assistance, or social media management.
• Fluent in written and spoken English; additional languages are a plus.
• Proven track record of handling high‑volume support via email, chat, and phone.
• Strong command of social media platforms, content management systems, and scheduling tools (e.g., Hootsuite, Buffer, Later).
• Excellent written communication skills—capable of crafting clear, concise, and engaging copy.
• Proficiency in Microsoft Office Suite, Google Workspace, and basic spreadsheet analysis.
• Self‑motivated, organized, and able to manage multiple priorities independently.
• Reliable, high‑speed internet connection and a quiet workspace.
• Availability to work between 3 PM and 12 AM Eastern Time Zone (flexible within this window).

Preferred Qualifications

• Experience with CRM platforms (e.g., Zendesk, Freshdesk, HubSpot).
• Knowledge of SEO fundamentals and content marketing best practices.
• Background in graphic design or video editing (Canva, Adobe Creative Cloud).
• Previous remote work experience in a distributed team environment.
• Data‑driven mindset—comfortable with A/B testing and interpreting analytics.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Communication: Clear articulation, tone adaptability, and persuasive writing.
• Problem‑Solving: Analytical thinking, resourcefulness, and a proactive approach.
• Digital Savvy: Comfortable with emerging social media trends, tools, and platforms.
• Time Management: Prioritization, deadline adherence, and efficient multitasking.
• Collaboration: Team player who thrives in cross‑functional projects.
• Adaptability: Quick to learn new systems, adjust to changing priorities, and embrace feedback.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Remote Customer Service & Social Media Specialist, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training workshops on customer experience, social media strategy, and data analytics.
• Opportunities to transition into specialized roles—Customer Success Manager, Social Media Strategist, or Product Support Lead.
• Cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews that align your goals with the company’s vision.

Work Environment & Culture

Our remote-first culture means you can work from anywhere—whether that’s your home office, a co‑working space, or a cozy café. We maintain a strong sense of community through:

• Weekly virtual coffee chats and team stand‑ups.
• Monthly all‑hands meetings to share wins, challenges, and future plans.
• Digital “water cooler” channels for casual conversations and knowledge sharing.
• Annual virtual retreats and optional in‑person meet‑ups for team bonding.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary package that reflects the value you bring to brighthush. In addition, you’ll enjoy:

• Fully remote work—no commute, no relocation required.
• Paid holidays and sick days, aligned with local regulations.
• Performance‑based bonuses and incentive programs.
• Health and wellness stipend (e.g., gym membership, mental health resources).
• Professional development budget for courses, certifications, and conferences.
• Access to a digital library of industry resources and learning materials.
• Flexible working hours within the specified time zone window.

How to Apply

Ready to join brighthush and shape the future of customer experience and digital engagement? Follow these simple steps:

• Submit your resume and a brief cover letter outlining why you’re the perfect fit.
• Complete the online assessment—this helps us understand your skills and fit.
• We’ll review your application and schedule a video interview to dive deeper into your experience.

Join Us

We’re excited to meet talented individuals who are eager to make a difference. If you’re driven, creative, and ready to thrive in a remote, collaborative environment, we encourage you to apply today. Let’s build extraordinary customer journeys and vibrant online communities together at brighthush.