Remote Customer Service Specialist – Elevate Gym & Fitness Facility Support, Client Success & Product Advocacy at brighthush

About brighthush

brighthush is not just a supplier of fitness equipment – we are a catalyst for transformation in the health and wellness industry. With a portfolio that spans high‑performance cardio machines, strength training gear, and cutting‑edge studio accessories, we empower gyms, studios, and training facilities across the nation to deliver unforgettable experiences to their members. Our 100 % Performance Guarantee speaks to our unwavering commitment to quality, durability, and customer satisfaction. From boutique studios launching a new class to multi‑location chains upgrading entire fleets, brighthush partners with fitness professionals every step of the way – from order placement and installation to maintenance and beyond.

Why Join brighthush?

At brighthush, we thrive on a culture of excellence, continuous improvement, and genuine care for our clients. Our remote‑first team is built on collaboration, creativity, and a shared passion for fitness. As a Remote Customer Service Specialist, you will be the voice that embodies our brand’s promise of exceptional service and reliability. You’ll have the autonomy to shape your own schedule, the tools to excel, and the support of a team that values transparency and growth.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for customers via phone, email, and live chat, delivering professional, courteous, and timely responses.
• Order & Shipping Support: Assist clients with order status, shipping inquiries, and product details, ensuring accurate and clear communication.
• Issue Resolution: Identify, troubleshoot, and resolve customer concerns by collaborating with fulfillment, sales, and technical support teams.
• CRM Management: Log all interactions, follow‑ups, and outcomes in our CRM system, maintaining up‑to‑date records for future reference.
• Proactive Follow‑Up: Reach out to customers after resolution to confirm satisfaction and gather feedback for continuous improvement.
• Product Knowledge: Stay current on brighthush’s product lines, warranties, and service policies to provide accurate information.
• Process Improvement: Identify recurring issues or bottlenecks and propose solutions to enhance the customer experience.
• Team Collaboration: Participate in regular virtual huddles, share insights, and support teammates in achieving shared goals.

Essential Qualifications

• Minimum of 1 year experience in a customer service, support, or client‑facing role.
• Strong written and verbal communication skills, with the ability to convey complex information clearly.
• Excellent problem‑solving abilities and a proactive mindset.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) or similar support tools.
• Highly organized, capable of managing multiple priorities in a fast‑paced environment.
• Positive, customer‑centric attitude and genuine enthusiasm for helping others.
• Comfortable working remotely, with a reliable internet connection and a quiet workspace.

Preferred Qualifications

• Experience in the fitness or sporting goods industry, or a strong interest in gym equipment.
• Knowledge of e‑commerce platforms and order fulfillment processes.
• Previous experience in a B2B sales or account‑management setting.
• Multilingual abilities, especially in Spanish or other widely spoken languages.
• Familiarity with data analysis tools (Excel, Google Sheets) for reporting trends.

Skills & Competencies

• Customer‑First Mindset: Always prioritize the customer’s experience and satisfaction.
• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick to learn new software, troubleshoot issues, and adapt to evolving tools.
• Time Management: Efficiently juggle multiple tickets, deadlines, and stakeholder requests.
• Team Player: Collaborate effectively with cross‑functional teams, sharing knowledge and best practices.
• Analytical Thinking: Identify patterns in customer feedback and propose actionable improvements.
• Adaptability: Thrive in a remote environment, self‑motivated, and resilient under changing circumstances.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Remote Customer Service Specialist, you’ll have the chance to:

• Advance into senior support roles, team lead positions, or specialized product support tracks.
• Participate in ongoing training programs covering advanced product knowledge, sales techniques, and leadership skills.
• Engage in cross‑departmental projects, gaining exposure to marketing, fulfillment, and product development.
• Earn certifications in customer service excellence, CRM proficiency, or fitness industry standards.
• Contribute to company‑wide initiatives that shape the future of fitness equipment and customer experience.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative culture. Our remote team enjoys:

• Fully remote work with a 100 % flexible schedule, allowing you to balance personal and professional commitments.
• Regular virtual team meetings, social events, and wellness challenges to foster connection and camaraderie.
• A supportive leadership team that values transparency, feedback, and open communication.
• Access to a digital knowledge base, internal forums, and peer‑to‑peer learning resources.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation & Benefits

We offer a competitive hourly rate that reflects your experience and expertise. In addition, you’ll receive:

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days) and flexible holiday scheduling.
• Employee wellness stipend for gym memberships, fitness classes, or home workout equipment.
• Technology stipend to equip your home office with the necessary hardware and software.
• Regular performance bonuses and incentive programs tied to customer satisfaction metrics.

How to Apply

If you’re ready to bring your customer‑service expertise to a brand that empowers fitness professionals nationwide, we’d love to hear from you. Join brighthush and help us build stronger, healthier communities—one gym at a time.

Submit your application through our career portal or send your resume and cover letter directly to [email protected]. We look forward to exploring how your skills and passion align with our mission.

Let’s elevate the fitness experience together—apply today and become a vital part of the brighthush family!