Seasoned Senior Customer Success Director – Oracle OTM & GTM Specialist Driving Enterprise Growth, Retention, and Innovation in Logistics & Supply Chain Technology at brighthush

About brighthush

brighthush is a trailblazing freight technology company that is redefining supply chain solutions across North America and Mexico. Leveraging cutting‑edge software, AI‑driven analytics, and a deep understanding of global trade, we empower shippers, carriers, and logistics partners to optimize routes, reduce costs, and enhance end‑to‑end visibility. Our mission is simple: make freight smarter, faster, and more sustainable. As a rapidly growing organization, we pride ourselves on a culture of innovation, collaboration, and relentless customer focus. We are not just a technology provider; we are a strategic partner that helps our customers transform their operations and unlock new revenue streams.

From our headquarters in Chicago to our distributed teams across the United States and Mexico, brighthush is building the next generation of logistics software. Our platform integrates seamlessly with industry‑standard systems, providing real‑time insights that enable customers to make data‑driven decisions. We are committed to sustainability, helping our partners reduce carbon footprints through smarter routing and load optimization.

Why brighthush?

At brighthush, you’ll be part of a high‑energy team that is reshaping the logistics industry. We offer a dynamic work environment that blends remote flexibility with in‑person collaboration, a comprehensive benefits package, and a clear path for career advancement. If you’re passionate about technology, customer success, and driving tangible business outcomes, this is the place for you. Our people are our greatest asset, and we invest heavily in their growth, well‑being, and professional development.

We celebrate diversity, champion inclusion, and foster a culture where every voice is heard. Our leadership is accessible, our teams are cross‑functional, and our projects are always aligned with a larger purpose: to make freight smarter for everyone.

Position Overview

We are seeking an experienced Senior Customer Success Director with deep expertise in Oracle OTM and Oracle GTM. In this role, you will lead a portfolio of high‑value accounts, develop strategic roadmaps, and ensure the successful adoption of our solutions. You will be the trusted advisor to our customers, helping them unlock the full potential of brighthush’s platform while driving renewal and expansion. Your influence will shape the future of our customer success organization and directly impact our growth trajectory.

As a senior leader, you will collaborate closely with Sales, Product, Engineering, and Support to create a seamless customer experience. You will own the end‑to‑end journey from onboarding to expansion, ensuring that every interaction adds measurable value to our customers’ operations.

Key Responsibilities

• Account Leadership: Own a portfolio of enterprise customers, building long‑term relationships with key stakeholders across procurement, operations, and IT.
• Strategic Planning: Develop and execute account plans that align with customer business objectives, identify growth opportunities, and deliver measurable ROI.
• Renewal & Expansion: Lead renewal negotiations, secure upsell and cross‑sell opportunities, and maintain a high renewal rate.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating feedback into product enhancements and service improvements.
• Project Management: Oversee implementation, integration, and optimization projects, ensuring on‑time delivery and quality outcomes.
• Team Collaboration: Partner with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
• Data‑Driven Insights: Utilize analytics tools (brighthush, Oracle OTM, Oracle GTM) to monitor usage, performance, and satisfaction metrics.
• Travel: Travel up to 50% of the time to meet customers, attend industry events, and support on‑site initiatives.
• Thought Leadership: Represent brighthush at conferences, webinars, and industry panels, positioning the company as a thought leader in logistics technology.
• Mentorship: Coach and develop a high‑performing team of Customer Success Managers, fostering a culture of continuous learning and excellence.

Essential Qualifications

• Bachelor’s degree in Supply Chain, Business, Information Systems, Logistics, Engineering, or a related field.
• Minimum 5 years of customer‑facing experience in transportation or logistics, with a proven track record of managing enterprise accounts.
• At least 2 years of hands‑on experience with Oracle OTM and Oracle GTM.
• Strong communication skills, capable of articulating complex technical concepts to both technical and non‑technical audiences.
• Demonstrated project management experience, including cross‑functional coordination and stakeholder engagement.
• Ability to travel up to 50% of the time.
• Proficiency with tools such as brighthush, Oracle OTM, Oracle GTM, Salesforce, and other SaaS platforms.
• Experience with SaaS billing and subscription management platforms.
• High emotional intelligence and a customer‑first mindset.

Preferred Qualifications

• Advanced degree (MBA, MS in Supply Chain, etc.) or relevant certifications (e.g., Oracle OTM Certified Professional).
• Experience in a senior customer success or account management role within a SaaS or logistics technology company.
• Knowledge of global trade compliance, customs, and regulatory frameworks.
• Track record of driving customer adoption and achieving high Net Promoter Scores (NPS).
• Experience leading or mentoring a team of customer success managers.
• Familiarity with API integrations and data‑exchange standards such as EDI, XML, and JSON.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Building: Proven skill in cultivating trust and rapport with C‑suite executives.
• Analytical Acumen: Comfortable working with data to derive insights and inform decisions.
• Problem Solving: Strong troubleshooting skills and a proactive approach to resolving challenges.
• Communication: Excellent written and verbal communication, with the ability to influence and negotiate.
• Collaboration: Comfortable working cross‑functionally in a fast‑paced environment.
• Adaptability: Thrives in a dynamic, evolving industry and embraces change.
• Leadership: Ability to inspire, coach, and develop high‑performing teams.
• Customer‑Centricity: Deep empathy for customer pain points and a relentless drive to deliver value.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Director, you’ll have the opportunity to:

• Lead a high‑performing customer success team and shape the future of our account management strategy.
• Participate in executive‑level strategy sessions and influence product roadmaps.
• Earn leadership development certifications and attend industry conferences.
• Transition into broader roles such as Director of Customer Success, VP of Customer Experience, or Head of Global Partnerships.
• Contribute to the creation of best‑practice frameworks that are adopted across the organization.
• Mentor junior leaders and help them build the skills needed to succeed in a high‑growth environment.

Work Environment & Culture

brighthush is a remote‑first organization with a vibrant, inclusive culture. We value:

• Flexibility: Flexible work hours and a fully remote setup, with optional in‑office hubs in Chicago and other U.S. locations.
• Collaboration: Regular virtual town halls, cross‑team hackathons, and open‑door leadership communication.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.
• Innovation: A culture that encourages experimentation, continuous learning, and rapid iteration.
• Well‑being: Programs that support mental, physical, and financial health.
• Community Impact: Volunteer opportunities and partnerships with local NGOs to give back to the communities where we operate.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: USD 100,000 – 125,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus potential tied to individual and company performance.
• 401(k) Matching: Up to 4% company match.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Parental Leave: Generous paid parental leave for new parents.
• Retirement Plan: Company‑sponsored retirement savings plan.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Employee Assistance Program: 24/7 counseling and support services.
• Tech Stipend: Allowance for home office equipment and high‑speed internet.
• Wellness Allowance: Monthly stipend for fitness, meditation, or wellness apps.

How to Apply

If you are ready to lead customer success at the intersection of logistics technology and enterprise strategy, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity at brighthush.