Remote Customer Service Specialist – Premium Fitness Equipment Support & Customer Success at brighthush

About brighthush

brighthush is a leading provider of high‑performance fitness equipment and training solutions for gyms, studios, and performance centers across the United States. With a commitment to quality, innovation, and customer satisfaction, we empower fitness professionals to deliver world‑class experiences to their clients. Our 100% Performance Guarantee and dedication to exceptional service have earned us the trust of partners nationwide. As a fully remote, growth‑oriented organization, brighthush blends cutting‑edge technology with a collaborative culture that values every team member’s contribution.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that transforms the fitness landscape. We offer:

• Competitive compensation and comprehensive benefits, including health, dental, vision, 401(k), and paid time off.
• Fully remote work with a supportive, cross‑functional team that values work‑life balance.
• Ongoing training, mentorship, and clear career progression pathways.
• The chance to make a tangible impact on the success of gyms and fitness professionals worldwide.

Role Overview

As a Remote Customer Service Specialist at brighthush, you will be the frontline voice of our brand, ensuring that every customer interaction is seamless, helpful, and memorable. From order placement to post‑installation support, you’ll guide customers through every step of their journey, turning inquiries into solutions and satisfaction into loyalty.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
• Order & Shipping Assistance: Help customers track orders, resolve shipping issues, and provide detailed product information.
• Issue Resolution: Identify, troubleshoot, and resolve product or service issues by collaborating with fulfillment, sales, and technical support teams.
• CRM Management: Maintain accurate, up‑to‑date records of all customer interactions in our CRM system, ensuring data integrity and accessibility.
• Proactive Follow‑Up: Reach out to customers after interactions to confirm satisfaction and gather feedback.
• Continuously update your knowledge of brighthush’s product lines, warranties, and service policies to provide accurate information.
• Process Improvement: Identify recurring issues or bottlenecks and propose solutions to enhance the customer experience.
• Team Collaboration: Work closely with cross‑functional teams—sales, fulfillment, technical support—to deliver a unified customer experience.

Essential Qualifications

• Minimum of 1 year of experience in a customer service, support, or client‑facing role.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a customer‑first mindset.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and support ticketing systems.
• Ability to manage multiple priorities, stay organized, and meet deadlines in a fast‑paced environment.
• Positive attitude, resilience, and a genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus, but not required.

Preferred Qualifications

• Experience in the fitness or sporting goods industry.
• Knowledge of e‑commerce order processes and fulfillment workflows.
• Experience with remote work tools (Slack, Zoom, Asana, etc.).
• Multilingual capabilities to serve a diverse customer base.
• Previous exposure to performance‑based metrics and KPI tracking.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick learner of new software, systems, and product features.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Customer Advocacy: Champion the customer’s voice within the organization.
• Collaboration: Work effectively with remote teammates across departments.
• Adaptability: Thrive in a dynamic environment with evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer success strategies, and industry trends.
• Mentorship from senior customer success leaders and cross‑functional managers.
• Clear pathways to advance into Customer Success Manager, Support Lead, or Product Specialist roles.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with company objectives.
• Opportunities to contribute to process improvements, product feedback loops, and strategic initiatives.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our remote culture emphasizes:

• Frequent virtual team huddles and cross‑departmental knowledge sharing.
• Open communication channels where every voice is heard.
• Flexibility to work from anywhere in the U.S., with a focus on results rather than hours.
• A commitment to diversity, equity, and inclusion—ensuring a welcoming environment for all.
• Regular virtual social events, wellness challenges, and community outreach initiatives.

Compensation & Benefits

While specific hourly rates are determined by experience, you can expect competitive pay that reflects your expertise and contributions. In addition to base compensation, brighthush offers:

• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday schedule.
• Professional development stipend and access to industry conferences.
• Employee wellness program, including gym membership discounts and virtual fitness classes.
• Flexible work schedule and remote work stipend.

How to Apply

If you’re passionate about delivering outstanding customer experiences and want to be part of a brand that empowers fitness professionals, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Service Specialist role at brighthush.

Join us in shaping the future of fitness equipment support—apply today and help gyms across the nation reach new heights of performance and satisfaction.