Remote Customer Service Specialist – Union Benefits Support & Virtual Enrollment Expert

About brighthush

brighthush is more than a benefits provider; we are a trusted partner to over 40,000 unions and associations across the globe. For more than six decades, our mission has been to safeguard hardworking families by delivering reliable, 100 % union‑label supplemental and permanent benefit solutions. We pride ourselves on a culture of integrity, innovation, and unwavering commitment to the people we serve. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your contributions truly matter.

Position Overview

We’re looking for motivated, service‑oriented individuals to join our remote team as Customer Service Specialists. In this role, you’ll be the first point of contact for union members seeking information about their benefits options. You’ll guide them through the enrollment process, ensuring they understand their coverage and feel confident in their decisions. This is a fully remote position that offers flexibility, growth, and the chance to make a real difference in people’s lives.

Key Responsibilities

• Inbound & Outbound Communication: Handle a high volume of phone, email, and chat inquiries from prospective and current members, providing timely, accurate information.
• Virtual Benefits Presentations: Schedule, prepare, and conduct engaging virtual sessions that walk members through available programs and coverage options.
• Application Management: Accurately complete benefit applications, verify documentation, and ensure all records are up‑to‑date and compliant with regulatory standards.
• Client Record Maintenance: Keep meticulous, organized client files in our CRM system, ensuring data integrity and easy retrieval for future reference.
• Continuous Learning: Participate in ongoing leadership training, product updates, and compliance workshops to stay ahead of industry trends.
• Team Collaboration: Work closely with cross‑functional teams—marketing, underwriting, and compliance—to resolve member issues and improve service processes.
• Performance Metrics: Meet or exceed key performance indicators such as call resolution time, customer satisfaction scores, and enrollment conversion rates.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent verbal and written communication skills in English.
• Positive, energetic, and professional demeanor with a genuine passion for helping others.
• Basic computer literacy and comfort navigating digital tools (CRM, email, video conferencing).
• Legally authorized to work in the United States or Canada.
• Strong organizational skills and attention to detail.
• Ability to work independently while maintaining strong collaboration with remote teammates.

Preferred Qualifications

• Prior customer service or sales experience, especially in the insurance or benefits sector.
• Experience with union or association membership programs.
• Knowledge of compliance regulations related to supplemental benefits.
• Proficiency in multiple languages (Spanish, French, etc.) is a plus.
• Experience using Salesforce or similar CRM platforms.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Problem‑Solving: Ability to assess member needs quickly and recommend appropriate solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high service quality.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Spirit: Collaborate effectively with colleagues across departments.
• Customer‑Centric Mindset: Put the member’s experience at the forefront of every interaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist, you’ll have access to:

• Leadership Development Programs: Structured training that prepares you for supervisory or managerial roles.
• Cross‑Functional Rotations: Opportunities to work in underwriting, compliance, or product development to broaden your skill set.
• Regular performance reviews with clear, measurable goals and personalized development plans.
• Mentorship from senior leaders who are passionate about your growth.
• Fast‑track promotion pathways for high performers, with clear criteria and timelines.

Work Environment & Company Culture

Working remotely from the comfort of your own space, you’ll still feel the vibrant pulse of brighthush. Our culture is built on:

• Flexibility: Choose your own schedule within core hours to balance work and life.
• Collaboration: Weekly virtual team huddles, brainstorming sessions, and social events keep us connected.
• Recognition: Celebrate wins with shout‑outs, spot bonuses, and annual incentive trips.
• Inclusivity: A diverse workforce that values every voice and perspective.
• Innovation: A commitment to continuous improvement and leveraging technology to enhance member experience.

Compensation & Benefits

We offer a competitive base salary with the following additional perks:

• Weekly pay to keep your cash flow steady.
• Performance‑based monthly bonuses that reward your impact.
• Annual incentive trips to destinations such as Cancun, the Bahamas, and Las Vegas for top performers.
• Health, dental, and vision insurance options (details provided during onboarding).
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a mission that empowers families and strengthens unions worldwide. You’ll:

• Make a tangible difference by helping members secure the benefits they need.
• Work in a supportive, remote environment that respects your work‑life balance.
• Grow your career through structured training, mentorship, and clear advancement paths.
• Earn a competitive salary with performance bonuses and exciting incentive trips.
• Be part of a culture that values integrity, innovation, and community.

Ready to Make an Impact?

If you’re passionate about customer service, eager to grow in a supportive environment, and ready for a career that offers flexibility, growth, and high earning potential, we want to hear from you. Apply today and take the first step toward a meaningful future with brighthush.